{"id":"https://openalex.org/W4377078148","doi":"https://doi.org/10.1007/978-3-031-32808-4_18","title":"Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment","display_name":"Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4377078148","doi":"https://doi.org/10.1007/978-3-031-32808-4_18"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-32808-4_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-32808-4_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080324783","display_name":"Philipp Reinhard","orcid":"https://orcid.org/0000-0003-3207-666X"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Philipp Reinhard","raw_affiliation_strings":["University of Kassel, Kassel, Germany"],"raw_orcid":"https://orcid.org/0000-0003-3207-666X","affiliations":[{"raw_affiliation_string":"University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047490037","display_name":"Mahei Manhai Li","orcid":"https://orcid.org/0000-0002-7171-9130"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Mahei Manhai Li","raw_affiliation_strings":["University of Kassel, Kassel, Germany"],"raw_orcid":"https://orcid.org/0000-0002-7171-9130","affiliations":[{"raw_affiliation_string":"University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067197266","display_name":"Ernestine Dickhaut","orcid":"https://orcid.org/0000-0002-1946-4038"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ernestine Dickhaut","raw_affiliation_strings":["University of Kassel, Kassel, Germany"],"raw_orcid":"https://orcid.org/0000-0002-1946-4038","affiliations":[{"raw_affiliation_string":"University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033421842","display_name":"Christoph Peters","orcid":"https://orcid.org/0000-0001-8140-1516"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH","DE"],"is_corresponding":false,"raw_author_name":"Christoph Peters","raw_affiliation_strings":["University of Kassel, Kassel, Germany","University of St.Gallen, St.Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0001-8140-1516","affiliations":[{"raw_affiliation_string":"University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]},{"raw_affiliation_string":"University of St.Gallen, St.Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031171331","display_name":"Jan Marco Leimeister","orcid":"https://orcid.org/0000-0002-1990-2894"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH","DE"],"is_corresponding":false,"raw_author_name":"Jan Marco Leimeister","raw_affiliation_strings":["University of Kassel, Kassel, Germany","University of St.Gallen, St.Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-1990-2894","affiliations":[{"raw_affiliation_string":"University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]},{"raw_affiliation_string":"University of St.Gallen, St.Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5080324783"],"corresponding_institution_ids":["https://openalex.org/I106157433"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":6.351,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.9741857,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"279","last_page":"293"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9869999885559082,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8656368255615234},{"id":"https://openalex.org/keywords/pipeline","display_name":"Pipeline (software)","score":0.7991161346435547},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.6222389936447144},{"id":"https://openalex.org/keywords/recommender-system","display_name":"Recommender system","score":0.5831031799316406},{"id":"https://openalex.org/keywords/artifact","display_name":"Artifact (error)","score":0.5117623805999756},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4433782398700714},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.43829795718193054},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4281822741031647},{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.41789957880973816},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.4146854281425476},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3292444944381714},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2757856249809265},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.25242024660110474},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.11069825291633606}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8656368255615234},{"id":"https://openalex.org/C43521106","wikidata":"https://www.wikidata.org/wiki/Q2165493","display_name":"Pipeline (software)","level":2,"score":0.7991161346435547},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.6222389936447144},{"id":"https://openalex.org/C557471498","wikidata":"https://www.wikidata.org/wiki/Q554950","display_name":"Recommender system","level":2,"score":0.5831031799316406},{"id":"https://openalex.org/C2779010991","wikidata":"https://www.wikidata.org/wiki/Q2720909","display_name":"Artifact (error)","level":2,"score":0.5117623805999756},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4433782398700714},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.43829795718193054},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4281822741031647},{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.41789957880973816},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.4146854281425476},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3292444944381714},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2757856249809265},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25242024660110474},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.11069825291633606},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-32808-4_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-32808-4_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:www.alexandria.unisg.ch:269497","is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/269497/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W18209118","https://openalex.org/W101224336","https://openalex.org/W144513877","https://openalex.org/W935072310","https://openalex.org/W1276866904","https://openalex.org/W1515049199","https://openalex.org/W1620389387","https://openalex.org/W1975678062","https://openalex.org/W1978271507","https://openalex.org/W2004291985","https://openalex.org/W2019416425","https://openalex.org/W2047660536","https://openalex.org/W2075117036","https://openalex.org/W2079484041","https://openalex.org/W2108630796","https://openalex.org/W2112856797","https://openalex.org/W2117366235","https://openalex.org/W2136922540","https://openalex.org/W2217568322","https://openalex.org/W2253799652","https://openalex.org/W2521689432","https://openalex.org/W2576972144","https://openalex.org/W2595613101","https://openalex.org/W2743886523","https://openalex.org/W2756210460","https://openalex.org/W2783154477","https://openalex.org/W2804937546","https://openalex.org/W2933299603","https://openalex.org/W2953343394","https://openalex.org/W2965192790","https://openalex.org/W2970464057","https://openalex.org/W3028244158","https://openalex.org/W3036644138","https://openalex.org/W3093588751","https://openalex.org/W3093927019","https://openalex.org/W3102471830","https://openalex.org/W3113324561","https://openalex.org/W3123273890","https://openalex.org/W3152402496","https://openalex.org/W3159078768","https://openalex.org/W3159647292","https://openalex.org/W3164173126","https://openalex.org/W3200484411","https://openalex.org/W3200944126","https://openalex.org/W3202727304","https://openalex.org/W4220843325","https://openalex.org/W4282822391","https://openalex.org/W4286560706","https://openalex.org/W4308790861","https://openalex.org/W4312132544","https://openalex.org/W4362003575"],"related_works":["https://openalex.org/W132856376","https://openalex.org/W4288388931","https://openalex.org/W2892636954","https://openalex.org/W4206805925","https://openalex.org/W4375841483","https://openalex.org/W2022874741","https://openalex.org/W2364431604","https://openalex.org/W2018860124","https://openalex.org/W3112526189","https://openalex.org/W2572886659"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
