{"id":"https://openalex.org/W4376863686","doi":"https://doi.org/10.1007/978-3-031-32302-7_9","title":"How Chatbots\u2019 Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence","display_name":"How Chatbots\u2019 Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4376863686","doi":"https://doi.org/10.1007/978-3-031-32302-7_9"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-32302-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-32302-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027732026","display_name":"Tianqi Zheng","orcid":"https://orcid.org/0000-0002-3398-964X"},"institutions":[{"id":"https://openalex.org/I3124059619","display_name":"China University of Geosciences","ror":"https://ror.org/04gcegc37","country_code":"CN","type":"education","lineage":["https://openalex.org/I3124059619"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tianqi Zheng","raw_affiliation_strings":["China University of Geosciences, Wuhan, 430078, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"China University of Geosciences, Wuhan, 430078, Hubei, China","institution_ids":["https://openalex.org/I3124059619"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112497097","display_name":"Xingyu Duan","orcid":null},"institutions":[{"id":"https://openalex.org/I3124059619","display_name":"China University of Geosciences","ror":"https://ror.org/04gcegc37","country_code":"CN","type":"education","lineage":["https://openalex.org/I3124059619"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xingyu Duan","raw_affiliation_strings":["China University of Geosciences, Wuhan, 430078, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"China University of Geosciences, Wuhan, 430078, Hubei, China","institution_ids":["https://openalex.org/I3124059619"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100432236","display_name":"Kang Zhang","orcid":"https://orcid.org/0000-0002-7748-0415"},"institutions":[{"id":"https://openalex.org/I3124059619","display_name":"China University of Geosciences","ror":"https://ror.org/04gcegc37","country_code":"CN","type":"education","lineage":["https://openalex.org/I3124059619"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kang Zhang","raw_affiliation_strings":["China University of Geosciences, Wuhan, 430078, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"China University of Geosciences, Wuhan, 430078, Hubei, China","institution_ids":["https://openalex.org/I3124059619"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031065173","display_name":"Xiangcheng Yang","orcid":"https://orcid.org/0000-0002-4735-9518"},"institutions":[{"id":"https://openalex.org/I3124059619","display_name":"China University of Geosciences","ror":"https://ror.org/04gcegc37","country_code":"CN","type":"education","lineage":["https://openalex.org/I3124059619"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiangcheng Yang","raw_affiliation_strings":["China University of Geosciences, Wuhan, 430078, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"China University of Geosciences, Wuhan, 430078, Hubei, China","institution_ids":["https://openalex.org/I3124059619"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035972011","display_name":"Yi Jiang","orcid":"https://orcid.org/0000-0002-1228-7016"},"institutions":[{"id":"https://openalex.org/I3124059619","display_name":"China University of Geosciences","ror":"https://ror.org/04gcegc37","country_code":"CN","type":"education","lineage":["https://openalex.org/I3124059619"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yi Jiang","raw_affiliation_strings":["China University of Geosciences, Wuhan, 430078, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"China University of Geosciences, Wuhan, 430078, Hubei, China","institution_ids":["https://openalex.org/I3124059619"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5035972011"],"corresponding_institution_ids":["https://openalex.org/I3124059619"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"96","last_page":"107"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.834591269493103},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6647331118583679},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5492774844169617},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.4903709888458252},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.4855225086212158},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.46221938729286194},{"id":"https://openalex.org/keywords/attractiveness","display_name":"Attractiveness","score":0.4306009113788605},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.39904481172561646},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.38869214057922363},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3784501254558563},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26112109422683716},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16630473732948303},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12065103650093079}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.834591269493103},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6647331118583679},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5492774844169617},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.4903709888458252},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.4855225086212158},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.46221938729286194},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.4306009113788605},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.39904481172561646},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.38869214057922363},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3784501254558563},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26112109422683716},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16630473732948303},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12065103650093079},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-32302-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-32302-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:aisel.aisnet.org:whiceb2023-1021","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1021&context=whiceb2023","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"WHICEB 2023 Proceedings","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1983364918","https://openalex.org/W1999863010","https://openalex.org/W2046349551","https://openalex.org/W2139087511","https://openalex.org/W2150690631","https://openalex.org/W2559703655","https://openalex.org/W2905753659","https://openalex.org/W3013998503","https://openalex.org/W3081261125","https://openalex.org/W3088440420","https://openalex.org/W3120646040","https://openalex.org/W3121822553","https://openalex.org/W3134399272"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2935909890","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W2748952813","https://openalex.org/W1531601525"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}