{"id":"https://openalex.org/W4313701587","doi":"https://doi.org/10.1007/978-3-031-23213-8_12","title":"The Human Touch Meets Digitalization: On Discretion in Digitized Services","display_name":"The Human Touch Meets Digitalization: On Discretion in Digitized Services","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4313701587","doi":"https://doi.org/10.1007/978-3-031-23213-8_12"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-23213-8_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-23213-8_12","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-23213-8_12.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-23213-8_12.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053647308","display_name":"Guri Verne","orcid":"https://orcid.org/0000-0002-7845-7540"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Guri B. Verne","raw_affiliation_strings":["Department of Informatics, University of Oslo, Oslo, Norway"],"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Oslo, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025343162","display_name":"Johanne Svanes Oskarsen","orcid":null},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Johanne S. Oskarsen","raw_affiliation_strings":["Department of Informatics, University of Oslo, Oslo, Norway"],"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Oslo, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006646171","display_name":"Tone Bratteteig","orcid":"https://orcid.org/0000-0002-5179-7078"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Tone Bratteteig","raw_affiliation_strings":["Department of Informatics, University of Oslo, Oslo, Norway"],"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Oslo, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053647308"],"corresponding_institution_ids":["https://openalex.org/I184942183"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":3.5786,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.94574176,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"188","last_page":"202"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9732000231742859,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12185","display_name":"Regulation and Compliance Studies","score":0.9728000164031982,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/discretion","display_name":"Discretion","score":0.9776438474655151},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6280895471572876},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5788760185241699},{"id":"https://openalex.org/keywords/administrative-discretion","display_name":"Administrative discretion","score":0.4387941360473633},{"id":"https://openalex.org/keywords/outcome","display_name":"Outcome (game theory)","score":0.43562716245651245},{"id":"https://openalex.org/keywords/judicial-discretion","display_name":"Judicial discretion","score":0.4209626615047455},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.32243263721466064},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.2406984269618988},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1750470995903015},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0818004310131073},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.06077486276626587},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.04978811740875244}],"concepts":[{"id":"https://openalex.org/C2777632292","wikidata":"https://www.wikidata.org/wiki/Q315515","display_name":"Discretion","level":2,"score":0.9776438474655151},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6280895471572876},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5788760185241699},{"id":"https://openalex.org/C2778760751","wikidata":"https://www.wikidata.org/wiki/Q23130134","display_name":"Administrative discretion","level":3,"score":0.4387941360473633},{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.43562716245651245},{"id":"https://openalex.org/C171460291","wikidata":"https://www.wikidata.org/wiki/Q3400787","display_name":"Judicial discretion","level":3,"score":0.4209626615047455},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.32243263721466064},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.2406984269618988},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1750470995903015},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0818004310131073},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.06077486276626587},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.04978811740875244},{"id":"https://openalex.org/C48764862","wikidata":"https://www.wikidata.org/wiki/Q898871","display_name":"Judicial review","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-23213-8_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-23213-8_12","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-23213-8_12.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/978-3-031-23213-8_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-23213-8_12","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-23213-8_12.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[{"score":0.800000011920929,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4313701587.pdf"},"referenced_works_count":30,"referenced_works":["https://openalex.org/W216499477","https://openalex.org/W1483408659","https://openalex.org/W1780779170","https://openalex.org/W1783594902","https://openalex.org/W1932198206","https://openalex.org/W2005689879","https://openalex.org/W2020768238","https://openalex.org/W2023512779","https://openalex.org/W2054007011","https://openalex.org/W2056514185","https://openalex.org/W2058869603","https://openalex.org/W2089339136","https://openalex.org/W2396614874","https://openalex.org/W2419946640","https://openalex.org/W2784131715","https://openalex.org/W2790902688","https://openalex.org/W2890653990","https://openalex.org/W2941187255","https://openalex.org/W2942399136","https://openalex.org/W2953522645","https://openalex.org/W2998935268","https://openalex.org/W3093679084","https://openalex.org/W3095415574","https://openalex.org/W3097056522","https://openalex.org/W3114056689","https://openalex.org/W3120212181","https://openalex.org/W3197905860","https://openalex.org/W4244021162","https://openalex.org/W4245038467","https://openalex.org/W4252535617"],"related_works":["https://openalex.org/W2380720178","https://openalex.org/W2174116774","https://openalex.org/W2367563371","https://openalex.org/W2364214409","https://openalex.org/W2363290518","https://openalex.org/W2392560040","https://openalex.org/W2354608011","https://openalex.org/W2367627577","https://openalex.org/W2777242818","https://openalex.org/W2380331812"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2025-12-27T23:08:20.325037","created_date":"2025-10-10T00:00:00"}
