{"id":"https://openalex.org/W4312358754","doi":"https://doi.org/10.1007/978-3-031-22131-6_44","title":"Can Gamification Improve User Experience (UX) of Servitization in the Financial and Construction Sector?","display_name":"Can Gamification Improve User Experience (UX) of Servitization in the Financial and Construction Sector?","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4312358754","doi":"https://doi.org/10.1007/978-3-031-22131-6_44"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-22131-6_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-22131-6_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://researchonline.gcu.ac.uk/en/publications/9ea3ac1a-2d01-4c16-ab28-e0708d117d31","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087379795","display_name":"Mohammed Soheeb Khan","orcid":null},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mohammed Soheeb Khan","raw_affiliation_strings":["Virtual Reality and Simulation Laboratory, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Virtual Reality and Simulation Laboratory, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042173179","display_name":"Vassilis Charissis","orcid":"https://orcid.org/0000-0002-4195-843X"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Vassilis Charissis","raw_affiliation_strings":["Virtual Reality and Simulation Laboratory, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK"],"raw_orcid":"https://orcid.org/0000-0002-4195-843X","affiliations":[{"raw_affiliation_string":"Virtual Reality and Simulation Laboratory, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048576926","display_name":"David K. Harrison","orcid":"https://orcid.org/0000-0003-1068-7611"},"institutions":[{"id":"https://openalex.org/I195939026","display_name":"Glasgow Caledonian University","ror":"https://ror.org/03dvm1235","country_code":"GB","type":"education","lineage":["https://openalex.org/I195939026"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"David K. Harrison","raw_affiliation_strings":["Department of Mechanical Engineering, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, School of Computing, Engineering and Built Environment, Glasgow Caledonian University, Glasgow, UK","institution_ids":["https://openalex.org/I195939026"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I195939026"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.39249796,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"592","last_page":"603"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.628711998462677},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.5388744473457336},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5380641222000122},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.5043667554855347},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.4682769775390625},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.4257959723472595},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3442232012748718},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3391275107860565},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3248789310455322},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.12792366743087769},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11838340759277344},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.10678896307945251}],"concepts":[{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.628711998462677},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.5388744473457336},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5380641222000122},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.5043667554855347},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.4682769775390625},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.4257959723472595},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3442232012748718},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3391275107860565},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3248789310455322},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.12792366743087769},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11838340759277344},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.10678896307945251},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-031-22131-6_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-22131-6_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:researchonline.gcu.ac.uk:openaire/9ea3ac1a-2d01-4c16-ab28-e0708d117d31","is_oa":true,"landing_page_url":"https://researchonline.gcu.ac.uk/en/publications/9ea3ac1a-2d01-4c16-ab28-e0708d117d31","pdf_url":null,"source":{"id":"https://openalex.org/S4306402566","display_name":"ResearchOnline (Glasgow Caledonian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I195939026","host_organization_name":"Glasgow Caledonian University","host_organization_lineage":["https://openalex.org/I195939026"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Khan, M S, Charissis, V & Harrison, D K 2022, Can gamification improve user experience (UX) of servitization in the financial and construction sector? in G Meiselwitz, A Moallem, P Zaphiris, A Ioannou, A Ioannou, R A Sottilare, J Schwarz & X Fang (eds), HCI International 2022 \u2013 Late Breaking Papers. Interaction in New Media, Learning and Games - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings. vol. 13157, Lecture Notes in Computer Science, Springer Nature, pp. 592-603, 24th International Conference on Human-Computer Interaction, Gothenburg, Sweden, 26/06/22. https://doi.org/10.1007/978-3-031-22131-6_44","raw_type":"contributionToPeriodical"},{"id":"pmh:oai:repository@napier.ac.uk:3057672","is_oa":true,"landing_page_url":"http://researchrepository.napier.ac.uk/Output/3057672","pdf_url":null,"source":{"id":"https://openalex.org/S4306402591","display_name":"Edinburgh Napier Research Repository (Edinburgh Napier University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I251738","host_organization_name":"Edinburgh Napier University","host_organization_lineage":["https://openalex.org/I251738"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Presentation / Conference Contribution"}],"best_oa_location":{"id":"pmh:oai:researchonline.gcu.ac.uk:openaire/9ea3ac1a-2d01-4c16-ab28-e0708d117d31","is_oa":true,"landing_page_url":"https://researchonline.gcu.ac.uk/en/publications/9ea3ac1a-2d01-4c16-ab28-e0708d117d31","pdf_url":null,"source":{"id":"https://openalex.org/S4306402566","display_name":"ResearchOnline (Glasgow Caledonian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I195939026","host_organization_name":"Glasgow Caledonian University","host_organization_lineage":["https://openalex.org/I195939026"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Khan, M S, Charissis, V & Harrison, D K 2022, Can gamification improve user experience (UX) of servitization in the financial and construction sector? in G Meiselwitz, A Moallem, P Zaphiris, A Ioannou, A Ioannou, R A Sottilare, J Schwarz & X Fang (eds), HCI International 2022 \u2013 Late Breaking Papers. Interaction in New Media, Learning and Games - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings. vol. 13157, Lecture Notes in Computer Science, Springer Nature, pp. 592-603, 24th International Conference on Human-Computer Interaction, Gothenburg, Sweden, 26/06/22. https://doi.org/10.1007/978-3-031-22131-6_44","raw_type":"contributionToPeriodical"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6700000166893005,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W118171153","https://openalex.org/W1519158539","https://openalex.org/W1579690324","https://openalex.org/W2038539934","https://openalex.org/W2115647291","https://openalex.org/W2496320737","https://openalex.org/W2604935499","https://openalex.org/W2731541476","https://openalex.org/W2753315222","https://openalex.org/W2891443776","https://openalex.org/W2899960282","https://openalex.org/W2918613143","https://openalex.org/W2945353546","https://openalex.org/W2971443200","https://openalex.org/W2978269549","https://openalex.org/W2990913944","https://openalex.org/W2999017558","https://openalex.org/W3009386672","https://openalex.org/W3046434652","https://openalex.org/W3157953388","https://openalex.org/W3196775727","https://openalex.org/W3202188875","https://openalex.org/W4205316491","https://openalex.org/W4205557261","https://openalex.org/W4206973253","https://openalex.org/W4220850177","https://openalex.org/W4223480831","https://openalex.org/W4285227332"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2072180474","https://openalex.org/W1960052459","https://openalex.org/W2375707231","https://openalex.org/W2070394531","https://openalex.org/W2524555411","https://openalex.org/W3209137209","https://openalex.org/W2993780070","https://openalex.org/W2359175028","https://openalex.org/W2484951124"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}