{"id":"https://openalex.org/W4304785574","doi":"https://doi.org/10.1007/978-3-031-18458-1_48","title":"Design and Development of a Correspondence Management System (CMS)","display_name":"Design and Development of a Correspondence Management System (CMS)","publication_year":2022,"publication_date":"2022-10-12","ids":{"openalex":"https://openalex.org/W4304785574","doi":"https://doi.org/10.1007/978-3-031-18458-1_48"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-18458-1_48","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-18458-1_48","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034129722","display_name":"Mahmoud Yousef","orcid":"https://orcid.org/0000-0001-7089-3084"},"institutions":[{"id":"https://openalex.org/I204409756","display_name":"Middle East College","ror":"https://ror.org/03z34n548","country_code":"OM","type":"education","lineage":["https://openalex.org/I204409756"]}],"countries":["OM"],"is_corresponding":true,"raw_author_name":"Mahmoud Abdulaziz Elsayed Yousef","raw_affiliation_strings":["Middle East College, Muscat, Sultanate of Oman"],"affiliations":[{"raw_affiliation_string":"Middle East College, Muscat, Sultanate of Oman","institution_ids":["https://openalex.org/I204409756"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053424427","display_name":"Vishal Dattana","orcid":"https://orcid.org/0000-0002-0661-1174"},"institutions":[{"id":"https://openalex.org/I204409756","display_name":"Middle East College","ror":"https://ror.org/03z34n548","country_code":"OM","type":"education","lineage":["https://openalex.org/I204409756"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Vishal Dattana","raw_affiliation_strings":["Middle East College, Muscat, Sultanate of Oman"],"affiliations":[{"raw_affiliation_string":"Middle East College, Muscat, Sultanate of Oman","institution_ids":["https://openalex.org/I204409756"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5034129722"],"corresponding_institution_ids":["https://openalex.org/I204409756"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.33359815,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"708","last_page":"728"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9675999879837036,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9675999879837036,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9326000213623047,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6100655794143677},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5735582709312439},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5525668263435364},{"id":"https://openalex.org/keywords/relation","display_name":"Relation (database)","score":0.5339364409446716},{"id":"https://openalex.org/keywords/function","display_name":"Function (biology)","score":0.52522873878479},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.515135645866394},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.48301824927330017},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.466182678937912},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45612633228302},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.43848416209220886},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.42500805854797363},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.25278735160827637},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24566581845283508},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.240320086479187},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.22649580240249634},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.19634810090065002}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6100655794143677},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5735582709312439},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5525668263435364},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.5339364409446716},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.52522873878479},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.515135645866394},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.48301824927330017},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.466182678937912},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45612633228302},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.43848416209220886},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42500805854797363},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25278735160827637},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24566581845283508},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.240320086479187},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.22649580240249634},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.19634810090065002},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-18458-1_48","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-18458-1_48","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W2009128540","https://openalex.org/W2093928152","https://openalex.org/W2109012713","https://openalex.org/W2117363605","https://openalex.org/W2160393657","https://openalex.org/W3001596856","https://openalex.org/W3154678152","https://openalex.org/W3209141572","https://openalex.org/W4240773018"],"related_works":["https://openalex.org/W3029938882","https://openalex.org/W2565660988","https://openalex.org/W4378716112","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2150533732","https://openalex.org/W3013875684","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}