{"id":"https://openalex.org/W4296841290","doi":"https://doi.org/10.1007/978-3-031-17120-8_58","title":"MCIC: Multimodal Conversational Intent Classification for\u00a0E-commerce Customer Service","display_name":"MCIC: Multimodal Conversational Intent Classification for\u00a0E-commerce Customer Service","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4296841290","doi":"https://doi.org/10.1007/978-3-031-17120-8_58"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-17120-8_58","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-17120-8_58","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101399146","display_name":"Shaozu Yuan","orcid":"https://orcid.org/0000-0001-5084-7064"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Shaozu Yuan","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100624454","display_name":"Xin Shen","orcid":"https://orcid.org/0009-0006-2699-3292"},"institutions":[{"id":"https://openalex.org/I118347636","display_name":"Australian National University","ror":"https://ror.org/019wvm592","country_code":"AU","type":"education","lineage":["https://openalex.org/I118347636"]},{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["AU","CN"],"is_corresponding":false,"raw_author_name":"Xin Shen","raw_affiliation_strings":["Australian National University, Canberra, Australia","JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Australian National University, Canberra, Australia","institution_ids":["https://openalex.org/I118347636"]},{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100599483","display_name":"Yuming Zhao","orcid":"https://orcid.org/0009-0004-8445-8365"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuming Zhao","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100338895","display_name":"Hang Liu","orcid":"https://orcid.org/0000-0001-7948-4236"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hang Liu","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084483307","display_name":"Zhiling Yan","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhiling Yan","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100744098","display_name":"Ruixue Liu","orcid":"https://orcid.org/0000-0001-6915-7717"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ruixue Liu","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100357843","display_name":"Meng Chen","orcid":"https://orcid.org/0000-0001-5476-8662"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Meng Chen","raw_affiliation_strings":["JD AI, Beijing, China"],"affiliations":[{"raw_affiliation_string":"JD AI, Beijing, China","institution_ids":["https://openalex.org/I4210103986"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5101399146"],"corresponding_institution_ids":["https://openalex.org/I4210103986"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.2719,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.87087055,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"749","last_page":"761"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11714","display_name":"Multimodal Machine Learning Applications","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11714","display_name":"Multimodal Machine Learning Applications","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10181","display_name":"Natural Language Processing Techniques","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7020052075386047},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.6986168622970581},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.6374322175979614},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.5885473489761353},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5631597638130188},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5359976887702942},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.48236745595932007},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4668249487876892},{"id":"https://openalex.org/keywords/modality","display_name":"Modality (human\u2013computer interaction)","score":0.45268431305885315},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.43704456090927124},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.325667142868042},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.23680102825164795},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09270820021629333}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7020052075386047},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.6986168622970581},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.6374322175979614},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.5885473489761353},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5631597638130188},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5359976887702942},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.48236745595932007},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4668249487876892},{"id":"https://openalex.org/C2780226545","wikidata":"https://www.wikidata.org/wiki/Q6888030","display_name":"Modality (human\u2013computer interaction)","level":2,"score":0.45268431305885315},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.43704456090927124},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.325667142868042},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.23680102825164795},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09270820021629333},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-17120-8_58","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-17120-8_58","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1897761818","https://openalex.org/W1933349210","https://openalex.org/W2073775149","https://openalex.org/W2194187530","https://openalex.org/W2194775991","https://openalex.org/W2343052201","https://openalex.org/W2463873473","https://openalex.org/W2605982830","https://openalex.org/W2897182555","https://openalex.org/W2916723116","https://openalex.org/W2951937667","https://openalex.org/W2963748384","https://openalex.org/W2964006684","https://openalex.org/W2970217405","https://openalex.org/W2989766279","https://openalex.org/W2997771882","https://openalex.org/W3035448310","https://openalex.org/W3036362489","https://openalex.org/W3091913192","https://openalex.org/W3156555225","https://openalex.org/W3176023283","https://openalex.org/W4249013746"],"related_works":["https://openalex.org/W2496949096","https://openalex.org/W3204361801","https://openalex.org/W2357241418","https://openalex.org/W4308555879","https://openalex.org/W2081647779","https://openalex.org/W2393848771","https://openalex.org/W2789919619","https://openalex.org/W2086064646","https://openalex.org/W2119135658","https://openalex.org/W2115485936"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
