{"id":"https://openalex.org/W4319780244","doi":"https://doi.org/10.1007/978-3-031-12382-5_62","title":"The Effect of Total Quality Management on the Organizational Reputation: The Moderating Role of Quality Standards in Jordanian Public Universities","display_name":"The Effect of Total Quality Management on the Organizational Reputation: The Moderating Role of Quality Standards in Jordanian Public Universities","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4319780244","doi":"https://doi.org/10.1007/978-3-031-12382-5_62"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-12382-5_62","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_62","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042373813","display_name":"Enas Ahmad Alshuqairat","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Enas Ahmad Alshuqairat","raw_affiliation_strings":["Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014198537","display_name":"Basem Yousef Ahmad Barqawi","orcid":null},"institutions":[{"id":"https://openalex.org/I36622005","display_name":"Petra University","ror":"https://ror.org/039d9es10","country_code":"JO","type":"education","lineage":["https://openalex.org/I36622005"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Basem Yousef Ahmad Barqawi","raw_affiliation_strings":["Business Administration Department, Faculty of Administration & Financial Sciences, Petra University, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Administration Department, Faculty of Administration & Financial Sciences, Petra University, Amman, Jordan","institution_ids":["https://openalex.org/I36622005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053042676","display_name":"Zaki Abdellateef Khalaf Khalaylah","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Zaki Abdellateef Khalaf Khalaylah","raw_affiliation_strings":["Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042266146","display_name":"Mohammed Saleem Khlif Alshura","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mohammed saleem khlif Alshura","raw_affiliation_strings":["Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034420023","display_name":"Maali M. Al-mzary","orcid":null},"institutions":[{"id":"https://openalex.org/I33926330","display_name":"Al-Balqa Applied University","ror":"https://ror.org/00qedmt22","country_code":"JO","type":"education","lineage":["https://openalex.org/I33926330"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Maali M. Al-mzary","raw_affiliation_strings":["Department of Applied Science, Irbid College, Al-Balqa Applied University, Mafraq, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Applied Science, Irbid College, Al-Balqa Applied University, Mafraq, Jordan","institution_ids":["https://openalex.org/I33926330"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050664628","display_name":"Muhammad Turki Alshurideh","orcid":"https://orcid.org/0000-0002-7336-381X"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE","JO"],"is_corresponding":false,"raw_author_name":"Muhammad Turki Alshurideh","raw_affiliation_strings":["Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan","Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-7336-381X","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]},{"raw_affiliation_string":"Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan","institution_ids":["https://openalex.org/I114972647"]},{"raw_affiliation_string":"Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021666100","display_name":"Sulieman Ibraheem Shelash Al-Hawary","orcid":"https://orcid.org/0000-0001-6156-9063"},"institutions":[{"id":"https://openalex.org/I31079310","display_name":"Al al-Bayt University","ror":"https://ror.org/028jh2126","country_code":"JO","type":"education","lineage":["https://openalex.org/I31079310"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Sulieman Ibraheem Shelash Al-Hawary","raw_affiliation_strings":["Department of Business Administration, School of Business, Al Al-Bayt University, P.O. BOX 130040, Mafraq, 25113, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, School of Business, Al Al-Bayt University, P.O. BOX 130040, Mafraq, 25113, Jordan","institution_ids":["https://openalex.org/I31079310"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073468428","display_name":"Anber Abraheem Shlash Mohammad","orcid":"https://orcid.org/0000-0003-3513-3965"},"institutions":[{"id":"https://openalex.org/I36622005","display_name":"Petra University","ror":"https://ror.org/039d9es10","country_code":"JO","type":"education","lineage":["https://openalex.org/I36622005"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Anber Abraheem Shlash Mohammad","raw_affiliation_strings":["Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O. Box: 961343, Amman, 11196, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O. Box: 961343, Amman, 11196, Jordan","institution_ids":["https://openalex.org/I36622005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035739612","display_name":"Ala Ahmed Hassan Odeibat","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Ala Ahmed Hassan Odeibat","raw_affiliation_strings":["Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":9,"corresponding_author_ids":["https://openalex.org/A5021666100"],"corresponding_institution_ids":["https://openalex.org/I31079310"],"apc_list":null,"apc_paid":null,"fwci":9.8845,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.98417042,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1147","last_page":"1163"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9708999991416931,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9383999705314636,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.8133550882339478},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6776492595672607},{"id":"https://openalex.org/keywords/accreditation","display_name":"Accreditation","score":0.6728879809379578},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.641340970993042},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5282220840454102},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.4676506221294403},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.4521799087524414},{"id":"https://openalex.org/keywords/regression-analysis","display_name":"Regression analysis","score":0.42909830808639526},{"id":"https://openalex.org/keywords/multilevel-model","display_name":"Multilevel model","score":0.42820560932159424},{"id":"https://openalex.org/keywords/stratified-sampling","display_name":"Stratified sampling","score":0.4263456165790558},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3636036515235901},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3433888554573059},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.2167162299156189},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.16271793842315674},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12414681911468506},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.12153899669647217},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10583513975143433},{"id":"https://openalex.org/keywords/environmental-health","display_name":"Environmental health","score":0.08679452538490295},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.08267918229103088}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.8133550882339478},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6776492595672607},{"id":"https://openalex.org/C61521584","wikidata":"https://www.wikidata.org/wiki/Q705899","display_name":"Accreditation","level":2,"score":0.6728879809379578},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.641340970993042},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5282220840454102},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4676506221294403},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4521799087524414},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.42909830808639526},{"id":"https://openalex.org/C53059260","wikidata":"https://www.wikidata.org/wiki/Q374758","display_name":"Multilevel model","level":2,"score":0.42820560932159424},{"id":"https://openalex.org/C49898467","wikidata":"https://www.wikidata.org/wiki/Q1517706","display_name":"Stratified sampling","level":2,"score":0.4263456165790558},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3636036515235901},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3433888554573059},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.2167162299156189},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.16271793842315674},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12414681911468506},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12153899669647217},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10583513975143433},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.08679452538490295},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08267918229103088},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-12382-5_62","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_62","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.4699999988079071,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W66472518","https://openalex.org/W998850214","https://openalex.org/W1547417857","https://openalex.org/W1845206114","https://openalex.org/W2012855146","https://openalex.org/W2025248656","https://openalex.org/W2040699351","https://openalex.org/W2089710075","https://openalex.org/W2131645651","https://openalex.org/W2147371011","https://openalex.org/W2180686178","https://openalex.org/W2282160600","https://openalex.org/W2309063180","https://openalex.org/W2329442499","https://openalex.org/W2531711931","https://openalex.org/W2595461253","https://openalex.org/W2604794162","https://openalex.org/W2606266601","https://openalex.org/W2607216795","https://openalex.org/W2801908914","https://openalex.org/W2811001418","https://openalex.org/W2919633004","https://openalex.org/W2943882564","https://openalex.org/W2956992814","https://openalex.org/W2985992220","https://openalex.org/W2992359154","https://openalex.org/W3004813877","https://openalex.org/W3025519692","https://openalex.org/W3027373163","https://openalex.org/W3048935537","https://openalex.org/W3084813718","https://openalex.org/W3091859665","https://openalex.org/W3092235023","https://openalex.org/W3092745455","https://openalex.org/W3094012087","https://openalex.org/W3110283866","https://openalex.org/W3114806443","https://openalex.org/W3133556159","https://openalex.org/W3139181077","https://openalex.org/W3140199800","https://openalex.org/W3146614486","https://openalex.org/W3147503010","https://openalex.org/W3149648539","https://openalex.org/W3161333185","https://openalex.org/W3182685537","https://openalex.org/W3186940980","https://openalex.org/W4206904520","https://openalex.org/W4207020228","https://openalex.org/W4210413471","https://openalex.org/W4210757069","https://openalex.org/W4210771093","https://openalex.org/W4231824780","https://openalex.org/W4233491119","https://openalex.org/W4239059848","https://openalex.org/W4247825513","https://openalex.org/W4256671596","https://openalex.org/W4327813418","https://openalex.org/W4391435874"],"related_works":["https://openalex.org/W2007960770","https://openalex.org/W2476517534","https://openalex.org/W2509459056","https://openalex.org/W2183187020","https://openalex.org/W2371811190","https://openalex.org/W1971595880","https://openalex.org/W4385407997","https://openalex.org/W2252873749","https://openalex.org/W2322909062","https://openalex.org/W4220747732"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":18}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
