{"id":"https://openalex.org/W4319593755","doi":"https://doi.org/10.1007/978-3-031-12382-5_4","title":"The Impacts of Social Media on Managing Customer Relationships with Brands in the UK","display_name":"The Impacts of Social Media on Managing Customer Relationships with Brands in the UK","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4319593755","doi":"https://doi.org/10.1007/978-3-031-12382-5_4"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-12382-5_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_4","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060113258","display_name":"Mohammed T. Nuseir","orcid":"https://orcid.org/0000-0002-1319-5404"},"institutions":[{"id":"https://openalex.org/I161913731","display_name":"Al Ain University","ror":"https://ror.org/023abrt21","country_code":"AE","type":"education","lineage":["https://openalex.org/I161913731"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Mohammed T. Nuseir","raw_affiliation_strings":["Department of Business Administration, College of Business, Al Ain University, Abu Dhabi Campus, Abu Dhabi, UAE"],"raw_orcid":"https://orcid.org/0000-0002-1319-5404","affiliations":[{"raw_affiliation_string":"Department of Business Administration, College of Business, Al Ain University, Abu Dhabi Campus, Abu Dhabi, UAE","institution_ids":["https://openalex.org/I161913731"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064374149","display_name":"Ahmad Ibrahim Aljumah","orcid":"https://orcid.org/0000-0002-3243-0932"},"institutions":[{"id":"https://openalex.org/I161913731","display_name":"Al Ain University","ror":"https://ror.org/023abrt21","country_code":"AE","type":"education","lineage":["https://openalex.org/I161913731"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Ahmad I. Aljumah","raw_affiliation_strings":["College of Communication and Media, Al Ain University, Abu Dhabi Campus, P.O. Box 112612, Abu Dhabi, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Communication and Media, Al Ain University, Abu Dhabi Campus, P.O. Box 112612, Abu Dhabi, United Arab Emirates","institution_ids":["https://openalex.org/I161913731"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025275927","display_name":"Sarah Urabi","orcid":null},"institutions":[{"id":"https://openalex.org/I144743875","display_name":"Vocational Training Council","ror":"https://ror.org/02pvbz391","country_code":"HK","type":"government","lineage":["https://openalex.org/I144743875"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Sarah Urabi","raw_affiliation_strings":["Abu Dhabi Vocational Education and Training Institute (ADVETI), Abu Dhabi, UAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Abu Dhabi Vocational Education and Training Institute (ADVETI), Abu Dhabi, UAE","institution_ids":["https://openalex.org/I144743875"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050664628","display_name":"Muhammad Turki Alshurideh","orcid":"https://orcid.org/0000-0002-7336-381X"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE","JO"],"is_corresponding":false,"raw_author_name":"Muhammad Alshurideh","raw_affiliation_strings":["Department of Management, College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates","Department of Marketing, School of Business, The University of Jordan, Amman, Jordan","Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-7336-381X","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]},{"raw_affiliation_string":"Department of Marketing, School of Business, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]},{"raw_affiliation_string":"Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072431748","display_name":"Barween Al Kurdi","orcid":"https://orcid.org/0000-0002-0825-4617"},"institutions":[{"id":"https://openalex.org/I157392197","display_name":"Hashemite University","ror":"https://ror.org/04a1r5z94","country_code":"JO","type":"education","lineage":["https://openalex.org/I157392197"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Barween Al Kurdi","raw_affiliation_strings":["Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan","Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-0825-4617","affiliations":[{"raw_affiliation_string":"Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan","institution_ids":["https://openalex.org/I157392197"]},{"raw_affiliation_string":"Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa, Jordan","institution_ids":["https://openalex.org/I157392197"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5060113258"],"corresponding_institution_ids":["https://openalex.org/I161913731"],"apc_list":null,"apc_paid":null,"fwci":8.5248,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.97081122,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"65","last_page":"88"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.606421709060669},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5922152400016785},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.46188658475875854},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.38815975189208984},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3618323802947998},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14443287253379822}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.606421709060669},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5922152400016785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46188658475875854},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38815975189208984},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3618323802947998},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14443287253379822}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-12382-5_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_4","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":88,"referenced_works":["https://openalex.org/W340107976","https://openalex.org/W592138328","https://openalex.org/W1459772601","https://openalex.org/W1503652959","https://openalex.org/W1546295834","https://openalex.org/W1735053150","https://openalex.org/W1804930862","https://openalex.org/W1965472250","https://openalex.org/W2016614869","https://openalex.org/W2093701332","https://openalex.org/W2110103960","https://openalex.org/W2119885190","https://openalex.org/W2177393682","https://openalex.org/W2183484070","https://openalex.org/W2212367143","https://openalex.org/W2229051148","https://openalex.org/W2298397311","https://openalex.org/W2343903656","https://openalex.org/W2346713234","https://openalex.org/W2464635365","https://openalex.org/W2480535768","https://openalex.org/W2489256408","https://openalex.org/W2495459162","https://openalex.org/W2521150446","https://openalex.org/W2538700174","https://openalex.org/W2561546059","https://openalex.org/W2593715723","https://openalex.org/W2612922864","https://openalex.org/W2624415032","https://openalex.org/W2793703807","https://openalex.org/W2794918773","https://openalex.org/W2801766227","https://openalex.org/W2804444475","https://openalex.org/W2917953428","https://openalex.org/W2945361519","https://openalex.org/W2977833086","https://openalex.org/W2985992220","https://openalex.org/W3004813877","https://openalex.org/W3006527553","https://openalex.org/W3037961606","https://openalex.org/W3082673182","https://openalex.org/W3087866815","https://openalex.org/W3090401460","https://openalex.org/W3092231222","https://openalex.org/W3092302467","https://openalex.org/W3092745455","https://openalex.org/W3093055056","https://openalex.org/W3110283866","https://openalex.org/W3118424533","https://openalex.org/W3130661895","https://openalex.org/W3131249154","https://openalex.org/W3134254233","https://openalex.org/W3135963885","https://openalex.org/W3140005560","https://openalex.org/W3140199800","https://openalex.org/W3140449607","https://openalex.org/W3141992886","https://openalex.org/W3142029722","https://openalex.org/W3142515098","https://openalex.org/W3144998018","https://openalex.org/W3146614486","https://openalex.org/W3147503010","https://openalex.org/W3149409807","https://openalex.org/W3149648539","https://openalex.org/W3151123023","https://openalex.org/W3151284828","https://openalex.org/W3161333185","https://openalex.org/W3167203219","https://openalex.org/W3167938523","https://openalex.org/W3169848159","https://openalex.org/W3170990499","https://openalex.org/W3172231298","https://openalex.org/W3174898577","https://openalex.org/W3177512287","https://openalex.org/W3179704786","https://openalex.org/W3182917413","https://openalex.org/W3185095853","https://openalex.org/W3186940980","https://openalex.org/W3193630181","https://openalex.org/W3195635789","https://openalex.org/W3197916339","https://openalex.org/W3198718047","https://openalex.org/W3201383176","https://openalex.org/W3202000285","https://openalex.org/W3203026644","https://openalex.org/W4210757069","https://openalex.org/W4225768117","https://openalex.org/W4320013523"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":3}],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2025-10-10T00:00:00"}
