{"id":"https://openalex.org/W4319592588","doi":"https://doi.org/10.1007/978-3-031-12382-5_123","title":"The Effect of Electronic Marketing on Customer Satisfaction of the Insurance Companies in Jordan","display_name":"The Effect of Electronic Marketing on Customer Satisfaction of the Insurance Companies in Jordan","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4319592588","doi":"https://doi.org/10.1007/978-3-031-12382-5_123"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-12382-5_123","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_123","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075182052","display_name":"Abdullah Matar Al-Adamat","orcid":"https://orcid.org/0000-0003-4820-729X"},"institutions":[{"id":"https://openalex.org/I31079310","display_name":"Al al-Bayt University","ror":"https://ror.org/028jh2126","country_code":"JO","type":"education","lineage":["https://openalex.org/I31079310"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Abdullah Matar Al-Adamat","raw_affiliation_strings":["Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan","institution_ids":["https://openalex.org/I31079310"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006464362","display_name":"Mohammad Issa Ghafel Alkhawaldeh","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohammad Issa Ghafel Alkhawaldeh","raw_affiliation_strings":["Directorates of Building and Land Tax, Ministry of Local Administration, Zarqa Municipality, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Directorates of Building and Land Tax, Ministry of Local Administration, Zarqa Municipality, Jordan","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000583257","display_name":"Sabah Sameer Mansour","orcid":null},"institutions":[{"id":"https://openalex.org/I31079310","display_name":"Al al-Bayt University","ror":"https://ror.org/028jh2126","country_code":"JO","type":"education","lineage":["https://openalex.org/I31079310"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Sabah Sameer Mansour","raw_affiliation_strings":["Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan","institution_ids":["https://openalex.org/I31079310"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038668204","display_name":"Mohammad Mousa Eldahamsheh","orcid":"https://orcid.org/0000-0002-4978-8172"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohammad Mousa Eldahamsheh","raw_affiliation_strings":["Strategic Management, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Strategic Management, Amman, Jordan","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073468428","display_name":"Anber Abraheem Shlash Mohammad","orcid":"https://orcid.org/0000-0003-3513-3965"},"institutions":[{"id":"https://openalex.org/I36622005","display_name":"Petra University","ror":"https://ror.org/039d9es10","country_code":"JO","type":"education","lineage":["https://openalex.org/I36622005"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Anber Abraheem Shlash Mohammad","raw_affiliation_strings":["Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O. Box: 961343, Amman, 11196, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O. Box: 961343, Amman, 11196, Jordan","institution_ids":["https://openalex.org/I36622005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042266146","display_name":"Mohammed Saleem Khlif Alshura","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mohammed Saleem Khlif Alshura","raw_affiliation_strings":["Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box 1101, Amman, 11947, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050664628","display_name":"Muhammad Turki Alshurideh","orcid":"https://orcid.org/0000-0002-7336-381X"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE","JO"],"is_corresponding":false,"raw_author_name":"Muhammad Turki Alshurideh","raw_affiliation_strings":["Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan","Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-7336-381X","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]},{"raw_affiliation_string":"Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan","institution_ids":["https://openalex.org/I114972647"]},{"raw_affiliation_string":"Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021666100","display_name":"Sulieman Ibraheem Shelash Al-Hawary","orcid":"https://orcid.org/0000-0001-6156-9063"},"institutions":[{"id":"https://openalex.org/I31079310","display_name":"Al al-Bayt University","ror":"https://ror.org/028jh2126","country_code":"JO","type":"education","lineage":["https://openalex.org/I31079310"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Sulieman Ibraheem Shelash Al-Hawary","raw_affiliation_strings":["Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration & Public Administration, School of Business, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan","institution_ids":["https://openalex.org/I31079310"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072431748","display_name":"Barween Al Kurdi","orcid":"https://orcid.org/0000-0002-0825-4617"},"institutions":[{"id":"https://openalex.org/I157392197","display_name":"Hashemite University","ror":"https://ror.org/04a1r5z94","country_code":"JO","type":"education","lineage":["https://openalex.org/I157392197"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"D. Barween Al Kurdi","raw_affiliation_strings":["Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-0825-4617","affiliations":[{"raw_affiliation_string":"Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa, Jordan","institution_ids":["https://openalex.org/I157392197"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":9,"corresponding_author_ids":["https://openalex.org/A5075182052"],"corresponding_institution_ids":["https://openalex.org/I31079310"],"apc_list":null,"apc_paid":null,"fwci":14.0464,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.99179051,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"2249","last_page":"2264"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9861000180244446,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7189192175865173},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.7115777134895325},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6590625643730164},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.4409276247024536},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.1347435712814331}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7189192175865173},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7115777134895325},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6590625643730164},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4409276247024536},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1347435712814331},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-12382-5_123","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-12382-5_123","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W1989374832","https://openalex.org/W2017153321","https://openalex.org/W2023330208","https://openalex.org/W2089710075","https://openalex.org/W2147371011","https://openalex.org/W2175319914","https://openalex.org/W2199088627","https://openalex.org/W2282160600","https://openalex.org/W2309063180","https://openalex.org/W2329442499","https://openalex.org/W2495459162","https://openalex.org/W2531711931","https://openalex.org/W2595461253","https://openalex.org/W2604794162","https://openalex.org/W2606266601","https://openalex.org/W2607216795","https://openalex.org/W2801908914","https://openalex.org/W2811001418","https://openalex.org/W2889751918","https://openalex.org/W2919368755","https://openalex.org/W2943882564","https://openalex.org/W2945361519","https://openalex.org/W2945926150","https://openalex.org/W2956992814","https://openalex.org/W2991940072","https://openalex.org/W2992359154","https://openalex.org/W3006854159","https://openalex.org/W3016695800","https://openalex.org/W3025519692","https://openalex.org/W3027373163","https://openalex.org/W3038433492","https://openalex.org/W3047101619","https://openalex.org/W3084813718","https://openalex.org/W3087133007","https://openalex.org/W3087866815","https://openalex.org/W3131249154","https://openalex.org/W3133556159","https://openalex.org/W3134254233","https://openalex.org/W3135963885","https://openalex.org/W3140005560","https://openalex.org/W3142029722","https://openalex.org/W3147503010","https://openalex.org/W3149409807","https://openalex.org/W3167416628","https://openalex.org/W3182685537","https://openalex.org/W3186358886","https://openalex.org/W3196732779","https://openalex.org/W3208378559","https://openalex.org/W3212860276","https://openalex.org/W4200152248","https://openalex.org/W4205135953","https://openalex.org/W4205331184","https://openalex.org/W4206758881","https://openalex.org/W4206904520","https://openalex.org/W4206929493","https://openalex.org/W4206983345","https://openalex.org/W4207020228","https://openalex.org/W4210757069","https://openalex.org/W4226296954","https://openalex.org/W4226311552","https://openalex.org/W4232843250","https://openalex.org/W4239059848","https://openalex.org/W4250018797","https://openalex.org/W4256671596","https://openalex.org/W4288076309","https://openalex.org/W7047930481"],"related_works":["https://openalex.org/W2357931527","https://openalex.org/W2580397049","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2301021012","https://openalex.org/W2152253706","https://openalex.org/W2187644337","https://openalex.org/W1559174590","https://openalex.org/W2034095377","https://openalex.org/W2364712265"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":23}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}