{"id":"https://openalex.org/W4285181206","doi":"https://doi.org/10.1007/978-3-031-05544-7_36","title":"Consumers\u2019 Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce","display_name":"Consumers\u2019 Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4285181206","doi":"https://doi.org/10.1007/978-3-031-05544-7_36"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-05544-7_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-05544-7_36","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103133858","display_name":"Yimeng Qi","orcid":"https://orcid.org/0000-0003-2590-7867"},"institutions":[{"id":"https://openalex.org/I149594827","display_name":"Xidian University","ror":"https://ror.org/05s92vm98","country_code":"CN","type":"education","lineage":["https://openalex.org/I149594827"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yimeng Qi","raw_affiliation_strings":["School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]},{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070314636","display_name":"Rong Du","orcid":"https://orcid.org/0000-0001-5846-4252"},"institutions":[{"id":"https://openalex.org/I149594827","display_name":"Xidian University","ror":"https://ror.org/05s92vm98","country_code":"CN","type":"education","lineage":["https://openalex.org/I149594827"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rong Du","raw_affiliation_strings":["School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]},{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066785390","display_name":"Ruiqian Yang","orcid":"https://orcid.org/0000-0003-3257-7800"},"institutions":[{"id":"https://openalex.org/I149594827","display_name":"Xidian University","ror":"https://ror.org/05s92vm98","country_code":"CN","type":"education","lineage":["https://openalex.org/I149594827"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ruiqian Yang","raw_affiliation_strings":["School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi\u2019an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]},{"raw_affiliation_string":"School of Economics and Management, Xidian University, Xi'an, 710126, Shaanxi, China","institution_ids":["https://openalex.org/I149594827"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5103133858"],"corresponding_institution_ids":["https://openalex.org/I149594827"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.7144,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.86327635,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"493","last_page":"509"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5576375722885132},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5290364623069763},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4424325227737427},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.4327693283557892},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.41719821095466614},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.34234732389450073},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3379424810409546},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2845628261566162},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2738267183303833},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23185685276985168},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1705007255077362}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5576375722885132},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5290364623069763},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4424325227737427},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.4327693283557892},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.41719821095466614},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34234732389450073},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3379424810409546},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2845628261566162},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2738267183303833},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23185685276985168},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1705007255077362},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-05544-7_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-05544-7_36","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W42250804","https://openalex.org/W1496253462","https://openalex.org/W1973427002","https://openalex.org/W1994107697","https://openalex.org/W1994213885","https://openalex.org/W2014036961","https://openalex.org/W2038416556","https://openalex.org/W2046669440","https://openalex.org/W2071342046","https://openalex.org/W2113060899","https://openalex.org/W2138317904","https://openalex.org/W2149942469","https://openalex.org/W2160123621","https://openalex.org/W2551380182","https://openalex.org/W2558287871","https://openalex.org/W2795037203","https://openalex.org/W2893244533","https://openalex.org/W2905340498","https://openalex.org/W2955342224","https://openalex.org/W2961720344","https://openalex.org/W3012220842","https://openalex.org/W3023956633","https://openalex.org/W3100581793","https://openalex.org/W3116106880","https://openalex.org/W3119676664","https://openalex.org/W3121705224","https://openalex.org/W3121995858","https://openalex.org/W3125633690","https://openalex.org/W3125976894","https://openalex.org/W3133035511","https://openalex.org/W3164564970","https://openalex.org/W3167050492","https://openalex.org/W3172797665","https://openalex.org/W3194963062","https://openalex.org/W4247162288","https://openalex.org/W4249532312"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2899084033","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W2748952813","https://openalex.org/W1531601525"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}