{"id":"https://openalex.org/W4225795844","doi":"https://doi.org/10.1007/978-3-031-04216-4_21","title":"Challenges of Mining Twitter Data for Analyzing Service Performance: A Case Study of Transportation Service in Malaysia","display_name":"Challenges of Mining Twitter Data for Analyzing Service Performance: A Case Study of Transportation Service in Malaysia","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4225795844","doi":"https://doi.org/10.1007/978-3-031-04216-4_21"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-04216-4_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-04216-4_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042896398","display_name":"Hui Na Chua","orcid":"https://orcid.org/0000-0001-9792-1292"},"institutions":[{"id":"https://openalex.org/I84339108","display_name":"Sunway University","ror":"https://ror.org/04mjt7f73","country_code":"MY","type":"education","lineage":["https://openalex.org/I84339108"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Hui Na Chua","raw_affiliation_strings":["Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia"],"affiliations":[{"raw_affiliation_string":"Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia","institution_ids":["https://openalex.org/I84339108"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090297284","display_name":"Alvin Wei Qiang Liao","orcid":null},"institutions":[{"id":"https://openalex.org/I84339108","display_name":"Sunway University","ror":"https://ror.org/04mjt7f73","country_code":"MY","type":"education","lineage":["https://openalex.org/I84339108"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Alvin Wei Qiang Liao","raw_affiliation_strings":["Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia"],"affiliations":[{"raw_affiliation_string":"Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia","institution_ids":["https://openalex.org/I84339108"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029262949","display_name":"Yeh-Ching Low","orcid":"https://orcid.org/0000-0003-3450-2538"},"institutions":[{"id":"https://openalex.org/I84339108","display_name":"Sunway University","ror":"https://ror.org/04mjt7f73","country_code":"MY","type":"education","lineage":["https://openalex.org/I84339108"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Yeh Ching Low","raw_affiliation_strings":["Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia"],"affiliations":[{"raw_affiliation_string":"Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia","institution_ids":["https://openalex.org/I84339108"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100652517","display_name":"Angela Lee","orcid":"https://orcid.org/0000-0003-3388-2372"},"institutions":[{"id":"https://openalex.org/I84339108","display_name":"Sunway University","ror":"https://ror.org/04mjt7f73","country_code":"MY","type":"education","lineage":["https://openalex.org/I84339108"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Angela Siew Hoong Lee","raw_affiliation_strings":["Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia"],"affiliations":[{"raw_affiliation_string":"Department of Computing and Information Systems, Sunway University, Subang Jay, Malaysia","institution_ids":["https://openalex.org/I84339108"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019928819","display_name":"Maizatul Akmar Ismail","orcid":"https://orcid.org/0000-0003-1877-7128"},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Maizatul Akmar Ismail","raw_affiliation_strings":["Faculty of Computer Science and Information Technology, Universiti Malaya, Kuala Lumpur, Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science and Information Technology, Universiti Malaya, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I33849332"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5042896398"],"corresponding_institution_ids":["https://openalex.org/I84339108"],"apc_list":null,"apc_paid":null,"fwci":1.0286,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76900415,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"227","last_page":"239"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7663277983665466},{"id":"https://openalex.org/keywords/demographics","display_name":"Demographics","score":0.7033429145812988},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.6176741123199463},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5484236478805542},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5367276668548584},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5213631391525269},{"id":"https://openalex.org/keywords/public-opinion","display_name":"Public opinion","score":0.47904908657073975},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4785400331020355},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.4265483319759369},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2873608469963074},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2629101872444153},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21525248885154724},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.20431646704673767},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15728113055229187},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1442432403564453},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.10124912858009338}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7663277983665466},{"id":"https://openalex.org/C2780084366","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demographics","level":2,"score":0.7033429145812988},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6176741123199463},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5484236478805542},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5367276668548584},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5213631391525269},{"id":"https://openalex.org/C134698397","wikidata":"https://www.wikidata.org/wiki/Q17946","display_name":"Public opinion","level":3,"score":0.47904908657073975},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4785400331020355},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4265483319759369},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2873608469963074},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2629101872444153},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21525248885154724},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.20431646704673767},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15728113055229187},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1442432403564453},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.10124912858009338},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-04216-4_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-04216-4_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5099999904632568,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W2009741708","https://openalex.org/W2050814304","https://openalex.org/W2063904635","https://openalex.org/W2065436019","https://openalex.org/W2075845150","https://openalex.org/W2076219102","https://openalex.org/W2076959242","https://openalex.org/W2119736601","https://openalex.org/W2253444830","https://openalex.org/W2328163065","https://openalex.org/W2464821035","https://openalex.org/W2744807500","https://openalex.org/W2783425696","https://openalex.org/W2888397051","https://openalex.org/W2895052248","https://openalex.org/W2919350184","https://openalex.org/W2944813067","https://openalex.org/W3033082148","https://openalex.org/W3122139608","https://openalex.org/W4213009331","https://openalex.org/W4239946314"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W3121380072","https://openalex.org/W2058403539","https://openalex.org/W2942793592","https://openalex.org/W2602311653","https://openalex.org/W2333615638","https://openalex.org/W2548633793","https://openalex.org/W2941935829","https://openalex.org/W2964230772","https://openalex.org/W2768231286"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}