{"id":"https://openalex.org/W4210663596","doi":"https://doi.org/10.1007/978-3-030-94890-0_1","title":"Understanding Users\u2019 Acceptance of Chatbots: An Extended TAM Approach","display_name":"Understanding Users\u2019 Acceptance of Chatbots: An Extended TAM Approach","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4210663596","doi":"https://doi.org/10.1007/978-3-030-94890-0_1"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-94890-0_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-94890-0_1","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071224825","display_name":"Roberta De Cicco","orcid":"https://orcid.org/0000-0001-7835-2274"},"institutions":[{"id":"https://openalex.org/I39387349","display_name":"University of Chieti-Pescara","ror":"https://ror.org/00qjgza05","country_code":"IT","type":"education","lineage":["https://openalex.org/I39387349"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Roberta De Cicco","raw_affiliation_strings":["CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy"],"raw_orcid":"https://orcid.org/0000-0001-7835-2274","affiliations":[{"raw_affiliation_string":"CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]},{"raw_affiliation_string":"Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065777788","display_name":"Serena Iacobucci","orcid":null},"institutions":[{"id":"https://openalex.org/I39387349","display_name":"University of Chieti-Pescara","ror":"https://ror.org/00qjgza05","country_code":"IT","type":"education","lineage":["https://openalex.org/I39387349"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Serena Iacobucci","raw_affiliation_strings":["CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy"],"raw_orcid":"https://orcid.org/0000-0002-0441-8901","affiliations":[{"raw_affiliation_string":"CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]},{"raw_affiliation_string":"Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004023653","display_name":"Antonio Aquino","orcid":"https://orcid.org/0000-0003-4194-4641"},"institutions":[{"id":"https://openalex.org/I39387349","display_name":"University of Chieti-Pescara","ror":"https://ror.org/00qjgza05","country_code":"IT","type":"education","lineage":["https://openalex.org/I39387349"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonio Aquino","raw_affiliation_strings":["Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy"],"raw_orcid":"https://orcid.org/0000-0003-4194-4641","affiliations":[{"raw_affiliation_string":"Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017128965","display_name":"Francesca Romana Alparone","orcid":"https://orcid.org/0000-0001-9994-6629"},"institutions":[{"id":"https://openalex.org/I39387349","display_name":"University of Chieti-Pescara","ror":"https://ror.org/00qjgza05","country_code":"IT","type":"education","lineage":["https://openalex.org/I39387349"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Francesca Romana Alparone","raw_affiliation_strings":["Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy"],"raw_orcid":"https://orcid.org/0000-0001-9994-6629","affiliations":[{"raw_affiliation_string":"Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012924619","display_name":"Riccardo Palumbo","orcid":"https://orcid.org/0000-0003-4230-5817"},"institutions":[{"id":"https://openalex.org/I39387349","display_name":"University of Chieti-Pescara","ror":"https://ror.org/00qjgza05","country_code":"IT","type":"education","lineage":["https://openalex.org/I39387349"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Riccardo Palumbo","raw_affiliation_strings":["CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy"],"raw_orcid":"https://orcid.org/0000-0003-4230-5817","affiliations":[{"raw_affiliation_string":"CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]},{"raw_affiliation_string":"Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy","institution_ids":["https://openalex.org/I39387349"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5071224825"],"corresponding_institution_ids":["https://openalex.org/I39387349"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":57.4407,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.99954863,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.912381649017334},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.6657041311264038},{"id":"https://openalex.org/keywords/ambivalence","display_name":"Ambivalence","score":0.6083788871765137},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.600104570388794},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5593419671058655},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5544779896736145},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.43878471851348877},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.36317697167396545},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.31717896461486816},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.2515755295753479},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.24556243419647217},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1459006369113922}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.912381649017334},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.6657041311264038},{"id":"https://openalex.org/C162127614","wikidata":"https://www.wikidata.org/wiki/Q5928045","display_name":"Ambivalence","level":2,"score":0.6083788871765137},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.600104570388794},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5593419671058655},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5544779896736145},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43878471851348877},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36317697167396545},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.31717896461486816},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2515755295753479},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24556243419647217},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1459006369113922},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-94890-0_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-94890-0_1","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:ora.uniurb.it:11576/2722851","is_oa":false,"landing_page_url":"https://hdl.handle.net/11576/2722851","pdf_url":null,"source":{"id":"https://openalex.org/S4377196377","display_name":"CINECA IRIS Institutional Research information system (University of Urbino)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I190397597","host_organization_name":"University of Urbino","host_organization_lineage":["https://openalex.org/I190397597"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.41999998688697815,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1973400909","https://openalex.org/W1977971945","https://openalex.org/W1981576151","https://openalex.org/W1984827951","https://openalex.org/W1994118173","https://openalex.org/W1999055268","https://openalex.org/W2009780847","https://openalex.org/W2011816005","https://openalex.org/W2033943395","https://openalex.org/W2050294074","https://openalex.org/W2051681117","https://openalex.org/W2071427054","https://openalex.org/W2085709099","https://openalex.org/W2101699735","https://openalex.org/W2104763052","https://openalex.org/W2119681300","https://openalex.org/W2123534889","https://openalex.org/W2128734027","https://openalex.org/W2140938420","https://openalex.org/W2141150971","https://openalex.org/W2154423338","https://openalex.org/W2167930576","https://openalex.org/W2317570075","https://openalex.org/W2519974261","https://openalex.org/W2522478280","https://openalex.org/W2579832268","https://openalex.org/W2606879498","https://openalex.org/W2750887114","https://openalex.org/W2788008501","https://openalex.org/W2795037203","https://openalex.org/W2810137393","https://openalex.org/W2883650922","https://openalex.org/W2884018907","https://openalex.org/W2888047309","https://openalex.org/W2891004579","https://openalex.org/W2896210059","https://openalex.org/W2963341140","https://openalex.org/W2972324459","https://openalex.org/W2973358325","https://openalex.org/W2998893721","https://openalex.org/W3024647421","https://openalex.org/W3031856734","https://openalex.org/W3036081459","https://openalex.org/W3041514603","https://openalex.org/W3125976894","https://openalex.org/W3176556934","https://openalex.org/W4232025137","https://openalex.org/W4232685510","https://openalex.org/W4251225833","https://openalex.org/W4252045657"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W2296672062","https://openalex.org/W2181838399","https://openalex.org/W2046492287","https://openalex.org/W2959583403","https://openalex.org/W2130637816","https://openalex.org/W2610327823","https://openalex.org/W2604550836"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}