{"id":"https://openalex.org/W3198853714","doi":"https://doi.org/10.1007/978-3-030-85902-2_21","title":"Digital Servitization and Smart Services for the New Normal","display_name":"Digital Servitization and Smart Services for the New Normal","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3198853714","doi":"https://doi.org/10.1007/978-3-030-85902-2_21","mag":"3198853714"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-85902-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-85902-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-04117634","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031786979","display_name":"Giuditta Pezzotta","orcid":"https://orcid.org/0000-0001-7983-8356"},"institutions":[{"id":"https://openalex.org/I11039511","display_name":"University of Bergamo","ror":"https://ror.org/02mbd5571","country_code":"IT","type":"education","lineage":["https://openalex.org/I11039511"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giuditta Pezzotta","raw_affiliation_strings":["Department of Management, Information and Industrial Engineering, University of Bergamo, Bergamo, Italy","UniBg - Universit\u00e0 degli Studi di Bergamo = University of Bergamo (via Salvecchio 19 - 24129 Bergamo\r\n - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Information and Industrial Engineering, University of Bergamo, Bergamo, Italy","institution_ids":["https://openalex.org/I11039511"]},{"raw_affiliation_string":"UniBg - Universit\u00e0 degli Studi di Bergamo = University of Bergamo (via Salvecchio 19 - 24129 Bergamo\r\n - Italy)","institution_ids":["https://openalex.org/I11039511"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045946651","display_name":"Nicola Saccani","orcid":"https://orcid.org/0000-0002-4603-5060"},"institutions":[{"id":"https://openalex.org/I79940851","display_name":"University of Brescia","ror":"https://ror.org/02q2d2610","country_code":"IT","type":"education","lineage":["https://openalex.org/I79940851"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Nicola Saccani","raw_affiliation_strings":["Department of Mechanical and Industrial Engineering, University of Brescia, Brescia, Italy","UniBs - Universit\u00e0 degli Studi di Brescia = University of Brescia (Piazza del Mercato, 15 - 25121 Brescia - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical and Industrial Engineering, University of Brescia, Brescia, Italy","institution_ids":["https://openalex.org/I79940851"]},{"raw_affiliation_string":"UniBs - Universit\u00e0 degli Studi di Brescia = University of Brescia (Piazza del Mercato, 15 - 25121 Brescia - Italy)","institution_ids":["https://openalex.org/I79940851"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050249763","display_name":"Federico Adrodegari","orcid":"https://orcid.org/0000-0001-7939-4150"},"institutions":[{"id":"https://openalex.org/I79940851","display_name":"University of Brescia","ror":"https://ror.org/02q2d2610","country_code":"IT","type":"education","lineage":["https://openalex.org/I79940851"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Federico Adrodegari","raw_affiliation_strings":["Department of Mechanical and Industrial Engineering, University of Brescia, Brescia, Italy","UniBs - Universit\u00e0 degli Studi di Brescia = University of Brescia (Piazza del Mercato, 15 - 25121 Brescia - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical and Industrial Engineering, University of Brescia, Brescia, Italy","institution_ids":["https://openalex.org/I79940851"]},{"raw_affiliation_string":"UniBs - Universit\u00e0 degli Studi di Brescia = University of Brescia (Piazza del Mercato, 15 - 25121 Brescia - Italy)","institution_ids":["https://openalex.org/I79940851"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030080591","display_name":"Mario Rapaccini","orcid":"https://orcid.org/0000-0003-4499-0627"},"institutions":[{"id":"https://openalex.org/I45084792","display_name":"University of Florence","ror":"https://ror.org/04jr1s763","country_code":"IT","type":"education","lineage":["https://openalex.org/I45084792"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Mario Rapaccini","raw_affiliation_strings":["Department of Industrial Engineering, University of Florence, Firenze, Italy","UniFI - Universit\u00e0 degli Studi di Firenze = University of Florence = Universit\u00e9 de Florence (Piazza di San Marco, 4, 50121 Firenze FI, Italie - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, University of Florence, Firenze, Italy","institution_ids":["https://openalex.org/I45084792"]},{"raw_affiliation_string":"UniFI - Universit\u00e0 degli Studi di Firenze = University of Florence = Universit\u00e9 de Florence (Piazza di San Marco, 4, 50121 Firenze FI, Italie - Italy)","institution_ids":["https://openalex.org/I45084792"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8149,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.8530415,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"192","last_page":"201"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14260","display_name":"Impact of AI and Big Data on Business and Society","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/latent-dirichlet-allocation","display_name":"Latent Dirichlet allocation","score":0.6782842874526978},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.5787457823753357},{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.5738798975944519},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.5266563892364502},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4902808964252472},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.48988717794418335},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.48394137620925903},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4260188937187195},{"id":"https://openalex.org/keywords/manufacturing","display_name":"Manufacturing","score":0.412114679813385},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3939172327518463},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.330080509185791},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3254355490207672},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28276294469833374},{"id":"https://openalex.org/keywords/topic-model","display_name":"Topic model","score":0.2418803870677948},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.18489423394203186},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.08839893341064453}],"concepts":[{"id":"https://openalex.org/C500882744","wikidata":"https://www.wikidata.org/wiki/Q269236","display_name":"Latent Dirichlet allocation","level":3,"score":0.6782842874526978},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5787457823753357},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5738798975944519},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.5266563892364502},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4902808964252472},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.48988717794418335},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48394137620925903},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4260188937187195},{"id":"https://openalex.org/C175700187","wikidata":"https://www.wikidata.org/wiki/Q187939","display_name":"Manufacturing","level":2,"score":0.412114679813385},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3939172327518463},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.330080509185791},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3254355490207672},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28276294469833374},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.2418803870677948},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.18489423394203186},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.08839893341064453},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/978-3-030-85902-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-85902-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-04117634v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-04117634","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2021, Nantes, France. pp.192-201, ⟨10.1007/978-3-030-85902-2_21⟩","raw_type":"Conference papers"},{"id":"pmh:oai:aisberg.unibg.it:10446/194546","is_oa":false,"landing_page_url":"http://hdl.handle.net/10446/194546","pdf_url":null,"source":{"id":"https://openalex.org/S4377196347","display_name":"Aisberg (University of Bergamo)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I11039511","host_organization_name":"University of Bergamo","host_organization_lineage":["https://openalex.org/I11039511"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:flore.unifi.it:2158/1256170","is_oa":false,"landing_page_url":"http://hdl.handle.net/2158/1256170","pdf_url":null,"source":{"id":"https://openalex.org/S4306402033","display_name":"Florence Research (University of Florence)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45084792","host_organization_name":"University of Florence","host_organization_lineage":["https://openalex.org/I45084792"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:iris.unibs.it:11379/547061","is_oa":false,"landing_page_url":"https://link.springer.com/chapter/10.1007/978-3-030-85902-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S4306400804","display_name":"Institutional Research Information System (Universit\u00e0 degli Studi di Brescia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66752286","host_organization_name":"University of Milano-Bicocca","host_organization_lineage":["https://openalex.org/I66752286"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-04117634v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-04117634","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2021, Nantes, France. pp.192-201, ⟨10.1007/978-3-030-85902-2_21⟩","raw_type":"Conference papers"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W126774542","https://openalex.org/W1547577339","https://openalex.org/W1880262756","https://openalex.org/W1988872962","https://openalex.org/W2178225125","https://openalex.org/W2216140132","https://openalex.org/W2790855988","https://openalex.org/W2897295095","https://openalex.org/W2954217333","https://openalex.org/W2996875104","https://openalex.org/W3008025997","https://openalex.org/W3013715104","https://openalex.org/W3032261571","https://openalex.org/W3083580689","https://openalex.org/W3131873830","https://openalex.org/W3132124021","https://openalex.org/W3133494002","https://openalex.org/W3165752793"],"related_works":["https://openalex.org/W3126382579","https://openalex.org/W3107650560","https://openalex.org/W4315588616","https://openalex.org/W4317422773","https://openalex.org/W2888805565","https://openalex.org/W2810542905","https://openalex.org/W2129350855","https://openalex.org/W1526806049","https://openalex.org/W2528484462","https://openalex.org/W4298131367"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2021-09-13T00:00:00"}