{"id":"https://openalex.org/W3201344436","doi":"https://doi.org/10.1007/978-3-030-85540-6_39","title":"May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research","display_name":"May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research","publication_year":2021,"publication_date":"2021-09-09","ids":{"openalex":"https://openalex.org/W3201344436","doi":"https://doi.org/10.1007/978-3-030-85540-6_39","mag":"3201344436"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-85540-6_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-85540-6_39","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digitalcollection.zhaw.ch/handle/11475/33725","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065256546","display_name":"Giordano Sabbioni","orcid":null},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Giordano Sabbioni","raw_affiliation_strings":["Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070864490","display_name":"Vivienne Jia Zhong","orcid":null},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Vivienne Jia Zhong","raw_affiliation_strings":["Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044916909","display_name":"Janine J\u00e4ger","orcid":"https://orcid.org/0000-0002-4132-6782"},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Janine J\u00e4ger","raw_affiliation_strings":["Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069654221","display_name":"Theresa Schmiedel","orcid":"https://orcid.org/0000-0003-3837-7615"},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Theresa Schmiedel","raw_affiliation_strings":["Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I2972652528"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"306","last_page":"313"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8164327144622803},{"id":"https://openalex.org/keywords/artifact","display_name":"Artifact (error)","score":0.7695038318634033},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.655758261680603},{"id":"https://openalex.org/keywords/design-science-research","display_name":"Design science research","score":0.5706453919410706},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5361635088920593},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5109378695487976},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.5060662627220154},{"id":"https://openalex.org/keywords/design-science","display_name":"Design science","score":0.4838882386684418},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.474176287651062},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4683230519294739},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.41975852847099304},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3886622190475464},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3649541437625885},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3488166928291321},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.26656830310821533},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15577653050422668},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.1446588933467865},{"id":"https://openalex.org/keywords/electrical-engineering","display_name":"Electrical engineering","score":0.06502944231033325},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.06015592813491821}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8164327144622803},{"id":"https://openalex.org/C2779010991","wikidata":"https://www.wikidata.org/wiki/Q2720909","display_name":"Artifact (error)","level":2,"score":0.7695038318634033},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.655758261680603},{"id":"https://openalex.org/C2777655877","wikidata":"https://www.wikidata.org/wiki/Q3475740","display_name":"Design science research","level":3,"score":0.5706453919410706},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5361635088920593},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5109378695487976},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.5060662627220154},{"id":"https://openalex.org/C2780103759","wikidata":"https://www.wikidata.org/wiki/Q5264375","display_name":"Design science","level":2,"score":0.4838882386684418},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.474176287651062},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4683230519294739},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.41975852847099304},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3886622190475464},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3649541437625885},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3488166928291321},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.26656830310821533},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15577653050422668},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.1446588933467865},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.06502944231033325},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.06015592813491821},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-85540-6_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-85540-6_39","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/33725","is_oa":true,"landing_page_url":"https://digitalcollection.zhaw.ch/handle/11475/33725","pdf_url":null,"source":{"id":"https://openalex.org/S4306401811","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/33725","is_oa":true,"landing_page_url":"https://digitalcollection.zhaw.ch/handle/11475/33725","pdf_url":null,"source":{"id":"https://openalex.org/S4306401811","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"},"sustainable_development_goals":[{"score":0.7400000095367432,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1586073115","https://openalex.org/W1590508536","https://openalex.org/W2137577228","https://openalex.org/W2208060076","https://openalex.org/W2806383613","https://openalex.org/W2888738443","https://openalex.org/W2905074972","https://openalex.org/W2922319734","https://openalex.org/W2952711799","https://openalex.org/W2990279074","https://openalex.org/W3003753339","https://openalex.org/W3017675879","https://openalex.org/W3026547558"],"related_works":["https://openalex.org/W2075192667","https://openalex.org/W1600624913","https://openalex.org/W4385231812","https://openalex.org/W3021294361","https://openalex.org/W2010723890","https://openalex.org/W1139307540","https://openalex.org/W2468542265","https://openalex.org/W3006572021","https://openalex.org/W2946185858","https://openalex.org/W92148609"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}