{"id":"https://openalex.org/W3180745239","doi":"https://doi.org/10.1007/978-3-030-80840-2_1","title":"The Human-Side of Service Engineering: Advancing Technology\u2019s Impact on Service Innovation","display_name":"The Human-Side of Service Engineering: Advancing Technology\u2019s Impact on Service Innovation","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3180745239","doi":"https://doi.org/10.1007/978-3-030-80840-2_1","mag":"3180745239"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-80840-2_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-80840-2_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002004307","display_name":"Wojciech Cellary","orcid":"https://orcid.org/0000-0001-8578-4307"},"institutions":[{"id":"https://openalex.org/I12379730","display_name":"Pozna\u0144 University of Economics and Business","ror":"https://ror.org/0532c1x92","country_code":"PL","type":"education","lineage":["https://openalex.org/I12379730"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Wojciech Cellary","raw_affiliation_strings":["Poznan University of Economics and Business, Niepodleglosci 10, 61-875, Poznan, Poland"],"affiliations":[{"raw_affiliation_string":"Poznan University of Economics and Business, Niepodleglosci 10, 61-875, Poznan, Poland","institution_ids":["https://openalex.org/I12379730"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000254476","display_name":"Louis E. Freund","orcid":null},"institutions":[{"id":"https://openalex.org/I51504820","display_name":"San Jose State University","ror":"https://ror.org/04qyvz380","country_code":"US","type":"education","lineage":["https://openalex.org/I51504820"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Louis E. Freund","raw_affiliation_strings":["San Jos\u00e9 State University, 1 Washington Square, San Jos\u00e9, CA, 95192, USA"],"affiliations":[{"raw_affiliation_string":"San Jos\u00e9 State University, 1 Washington Square, San Jos\u00e9, CA, 95192, USA","institution_ids":["https://openalex.org/I51504820"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027753103","display_name":"Stephen K. Kwan","orcid":"https://orcid.org/0000-0002-5995-0073"},"institutions":[{"id":"https://openalex.org/I51504820","display_name":"San Jose State University","ror":"https://ror.org/04qyvz380","country_code":"US","type":"education","lineage":["https://openalex.org/I51504820"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen K. Kwan","raw_affiliation_strings":["San Jos\u00e9 State University, 1 Washington Square, San Jos\u00e9, CA, 95192, USA"],"affiliations":[{"raw_affiliation_string":"San Jos\u00e9 State University, 1 Washington Square, San Jos\u00e9, CA, 95192, USA","institution_ids":["https://openalex.org/I51504820"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066004311","display_name":"Christine Leitner","orcid":"https://orcid.org/0000-0001-5864-873X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christine Leitner","raw_affiliation_strings":["Centre for Economics and Public Administration Ltd., 111 Buckingham Palace Road, London, SW1W 0SR, UK","Centre for Economics and Public Administration, London, UK"],"affiliations":[{"raw_affiliation_string":"Centre for Economics and Public Administration Ltd., 111 Buckingham Palace Road, London, SW1W 0SR, UK","institution_ids":[]},{"raw_affiliation_string":"Centre for Economics and Public Administration, London, UK","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005597610","display_name":"Jim Spohrer","orcid":"https://orcid.org/0000-0002-9864-2735"},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jim Spohrer","raw_affiliation_strings":["IBM, USA, IBM Research \u2013 Almaden, 650 Harry Road, San Jose, CA, 95120, USA"],"affiliations":[{"raw_affiliation_string":"IBM, USA, IBM Research \u2013 Almaden, 650 Harry Road, San Jose, CA, 95120, USA","institution_ids":["https://openalex.org/I4210085935"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5002004307"],"corresponding_institution_ids":["https://openalex.org/I12379730"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.13270278,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9678000211715698,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5750474333763123},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5359692573547363},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4742376208305359},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46685439348220825},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.4605286717414856},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.41132399439811707},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4038481116294861},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3745657205581665},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22821614146232605},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18692314624786377}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5750474333763123},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5359692573547363},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4742376208305359},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46685439348220825},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4605286717414856},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.41132399439811707},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4038481116294861},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3745657205581665},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22821614146232605},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18692314624786377},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-80840-2_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-80840-2_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6800000071525574,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W919187098","https://openalex.org/W1042953836","https://openalex.org/W1583059097","https://openalex.org/W1974495326","https://openalex.org/W1981878980","https://openalex.org/W2002704355","https://openalex.org/W2083861052","https://openalex.org/W2098916257","https://openalex.org/W2135526934","https://openalex.org/W2187041056","https://openalex.org/W2482143863","https://openalex.org/W2512000527","https://openalex.org/W2614981836","https://openalex.org/W2709487072","https://openalex.org/W2738428139","https://openalex.org/W2889740493","https://openalex.org/W2911109970","https://openalex.org/W2927980425","https://openalex.org/W2949785328","https://openalex.org/W3124759360","https://openalex.org/W3125569121"],"related_works":["https://openalex.org/W2016028516","https://openalex.org/W2530755953","https://openalex.org/W2168158826","https://openalex.org/W2154017244","https://openalex.org/W2808736867","https://openalex.org/W2327300226","https://openalex.org/W1981604554","https://openalex.org/W2786810075","https://openalex.org/W2349829537","https://openalex.org/W2005821196"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
