{"id":"https://openalex.org/W4233271496","doi":"https://doi.org/10.1007/978-3-030-80840-2","title":"Advances in the Human Side of Service Engineering","display_name":"Advances in the Human Side of Service Engineering","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W4233271496","doi":"https://doi.org/10.1007/978-3-030-80840-2"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-80840-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-80840-2","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book"},"type":"book","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Leitner, Christine","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Leitner, Christine","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Ganz, Walter","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ganz, Walter","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Satterfield, Debra","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Satterfield, Debra","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":null,"display_name":"Bassano, Clara","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bassano, Clara","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5907,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.89595376,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.90829998254776,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.90829998254776,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4831949770450592},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23344102501869202},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0569133460521698}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4831949770450592},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23344102501869202},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0569133460521698}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-80840-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-80840-2","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book"},{"id":"pmh:oai:fraunhofer.de:N-640224","is_oa":false,"landing_page_url":"http://publica.fraunhofer.de/documents/N-640224.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400801","display_name":"Publikationsdatenbank der Fraunhofer-Gesellschaft (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fraunhofer IAO","raw_type":"Conference Proceedings"},{"id":"pmh:oai:null:publica/412000","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/412000","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference proceeding"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W3183145796","https://openalex.org/W3183233333","https://openalex.org/W3183614887","https://openalex.org/W3184498953","https://openalex.org/W3184663776","https://openalex.org/W3185655035","https://openalex.org/W3185666626","https://openalex.org/W3185726480","https://openalex.org/W3185768331","https://openalex.org/W3186214973","https://openalex.org/W3186317983"],"related_works":["https://openalex.org/W2922947892","https://openalex.org/W2357295472","https://openalex.org/W2353149556","https://openalex.org/W2350137418","https://openalex.org/W2369724891","https://openalex.org/W2021998524","https://openalex.org/W2360414503","https://openalex.org/W2989739410","https://openalex.org/W2377776865","https://openalex.org/W4367308806"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2022-05-12T00:00:00"}
