{"id":"https://openalex.org/W3181554942","doi":"https://doi.org/10.1007/978-3-030-79816-1_23","title":"Client\u2019s Quality Assessment of Digital Transaction Platforms Interactivenesses in a Covid-19 E-Commerce Business Environment","display_name":"Client\u2019s Quality Assessment of Digital Transaction Platforms Interactivenesses in a Covid-19 E-Commerce Business Environment","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3181554942","doi":"https://doi.org/10.1007/978-3-030-79816-1_23","mag":"3181554942"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-79816-1_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79816-1_23","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067880913","display_name":"Mohammed-Aminu Sanda","orcid":"https://orcid.org/0000-0003-0147-0680"},"institutions":[{"id":"https://openalex.org/I190632392","display_name":"Lule\u00e5 University of Technology","ror":"https://ror.org/016st3p78","country_code":"SE","type":"education","lineage":["https://openalex.org/I190632392"]},{"id":"https://openalex.org/I138690464","display_name":"University of Ghana","ror":"https://ror.org/01r22mr83","country_code":"GH","type":"education","lineage":["https://openalex.org/I138690464"]}],"countries":["GH","SE"],"is_corresponding":true,"raw_author_name":"Mohammed-Aminu Sanda","raw_affiliation_strings":["Lule\u00e5 University of Technology, 97187, Lule\u00e5, Sweden","University of Ghana Business School, Legon, P. O. Box LG 78, Accra, Ghana"],"affiliations":[{"raw_affiliation_string":"Lule\u00e5 University of Technology, 97187, Lule\u00e5, Sweden","institution_ids":["https://openalex.org/I190632392"]},{"raw_affiliation_string":"University of Ghana Business School, Legon, P. O. Box LG 78, Accra, Ghana","institution_ids":["https://openalex.org/I138690464"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5067880913"],"corresponding_institution_ids":["https://openalex.org/I138690464","https://openalex.org/I190632392"],"apc_list":null,"apc_paid":null,"fwci":2.7012,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.89853826,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"182","last_page":"190"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.6967693567276001},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.6604564189910889},{"id":"https://openalex.org/keywords/interactivity","display_name":"Interactivity","score":0.6480133533477783},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6109053492546082},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5965522527694702},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.5403838753700256},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.5258061289787292},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4190555810928345},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.367032527923584},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.33320483565330505},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3228576183319092},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2510714530944824},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.21706527471542358},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.12151172757148743}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.6967693567276001},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.6604564189910889},{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.6480133533477783},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6109053492546082},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5965522527694702},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.5403838753700256},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.5258061289787292},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4190555810928345},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.367032527923584},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33320483565330505},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3228576183319092},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2510714530944824},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.21706527471542358},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.12151172757148743},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-79816-1_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79816-1_23","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1484864026","https://openalex.org/W1993760488","https://openalex.org/W2019919318","https://openalex.org/W2044748364","https://openalex.org/W2122557517","https://openalex.org/W2289513272","https://openalex.org/W2789817891","https://openalex.org/W2810060563","https://openalex.org/W3033928721"],"related_works":["https://openalex.org/W2319020389","https://openalex.org/W2001821990","https://openalex.org/W2272707781","https://openalex.org/W2747851897","https://openalex.org/W1534154716","https://openalex.org/W2584915322","https://openalex.org/W2945246647","https://openalex.org/W3026473665","https://openalex.org/W3194161271","https://openalex.org/W2013349561"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
