{"id":"https://openalex.org/W3173301592","doi":"https://doi.org/10.1007/978-3-030-79200-8_6","title":"Service Quality Evaluation of Office Property Management Based on SERVQUAL Model","display_name":"Service Quality Evaluation of Office Property Management Based on SERVQUAL Model","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3173301592","doi":"https://doi.org/10.1007/978-3-030-79200-8_6","mag":"3173301592"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-79200-8_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79200-8_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048579223","display_name":"Lin Zhu","orcid":"https://orcid.org/0000-0002-0301-6636"},"institutions":[{"id":"https://openalex.org/I4210156189","display_name":"Shanghai Dianji University","ror":"https://ror.org/055fene14","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210156189"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lin Zhu","raw_affiliation_strings":["Business School, Shanghai Dianji University, Shanghai, 201306, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Shanghai Dianji University, Shanghai, 201306, China","institution_ids":["https://openalex.org/I4210156189"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5048579223"],"corresponding_institution_ids":["https://openalex.org/I4210156189"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.110861,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"42","last_page":"49"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9235000014305115,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9168000221252441,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6361809372901917},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5822787880897522},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.5435303449630737},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.504473090171814},{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.4330434799194336},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4286547005176544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3746861219406128},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3396438658237457},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.32338303327560425},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.26243147253990173},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.23937451839447021},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1490572988986969}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6361809372901917},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5822787880897522},{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.5435303449630737},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.504473090171814},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4330434799194336},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4286547005176544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3746861219406128},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3396438658237457},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32338303327560425},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26243147253990173},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.23937451839447021},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1490572988986969},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-79200-8_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79200-8_6","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1689771227","https://openalex.org/W1977267690","https://openalex.org/W1978125974","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2081565467","https://openalex.org/W2094013842","https://openalex.org/W2530850260","https://openalex.org/W4240969601"],"related_works":["https://openalex.org/W2039989613","https://openalex.org/W3017066641","https://openalex.org/W2295992782","https://openalex.org/W2334765428","https://openalex.org/W3034370789","https://openalex.org/W2155538461","https://openalex.org/W2883190652","https://openalex.org/W2221765817","https://openalex.org/W1482263704","https://openalex.org/W2272294595"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}