{"id":"https://openalex.org/W3174307859","doi":"https://doi.org/10.1007/978-3-030-79150-6_52","title":"CEA-TM: A Customer Experience Analysis Framework Based on Contextual-Aware Topic Modeling Approach","display_name":"CEA-TM: A Customer Experience Analysis Framework Based on Contextual-Aware Topic Modeling Approach","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3174307859","doi":"https://doi.org/10.1007/978-3-030-79150-6_52","mag":"3174307859"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-79150-6_52","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79150-6_52","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-03287672","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000398872","display_name":"Ariona Shashaj","orcid":null},"institutions":[{"id":"https://openalex.org/I78801874","display_name":"Phoenix Contact (United States)","ror":"https://ror.org/02av1as94","country_code":"US","type":"company","lineage":["https://openalex.org/I4210155348","https://openalex.org/I78801874"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ariona Shashaj","raw_affiliation_strings":["Network Contacts, Rome, Italy","Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)"],"affiliations":[{"raw_affiliation_string":"Network Contacts, Rome, Italy","institution_ids":["https://openalex.org/I78801874"]},{"raw_affiliation_string":"Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011261726","display_name":"Davide Stirparo","orcid":null},"institutions":[{"id":"https://openalex.org/I78801874","display_name":"Phoenix Contact (United States)","ror":"https://ror.org/02av1as94","country_code":"US","type":"company","lineage":["https://openalex.org/I4210155348","https://openalex.org/I78801874"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Davide Stirparo","raw_affiliation_strings":["Network Contacts, Rome, Italy","Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)"],"affiliations":[{"raw_affiliation_string":"Network Contacts, Rome, Italy","institution_ids":["https://openalex.org/I78801874"]},{"raw_affiliation_string":"Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102808117","display_name":"Mohammad Ali Kazemi","orcid":"https://orcid.org/0000-0003-2629-146X"},"institutions":[{"id":"https://openalex.org/I78801874","display_name":"Phoenix Contact (United States)","ror":"https://ror.org/02av1as94","country_code":"US","type":"company","lineage":["https://openalex.org/I4210155348","https://openalex.org/I78801874"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mohammad Kazemi","raw_affiliation_strings":["Network Contacts, Rome, Italy","Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)"],"affiliations":[{"raw_affiliation_string":"Network Contacts, Rome, Italy","institution_ids":["https://openalex.org/I78801874"]},{"raw_affiliation_string":"Network Contacts ( Via Adriano Olivetti17 70056 Molfetta Apulia - Italy)","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5000398872"],"corresponding_institution_ids":["https://openalex.org/I78801874"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.11239652,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"659","last_page":"672"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8044167160987854},{"id":"https://openalex.org/keywords/topic-model","display_name":"Topic model","score":0.6414469480514526},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.612135112285614},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.564986526966095},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5400614738464355},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5380591154098511},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5041180849075317},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.47820138931274414},{"id":"https://openalex.org/keywords/probabilistic-logic","display_name":"Probabilistic logic","score":0.4228711724281311},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.40020763874053955},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.35510173439979553},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.32041335105895996}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8044167160987854},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.6414469480514526},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.612135112285614},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.564986526966095},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5400614738464355},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5380591154098511},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5041180849075317},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.47820138931274414},{"id":"https://openalex.org/C49937458","wikidata":"https://www.wikidata.org/wiki/Q2599292","display_name":"Probabilistic logic","level":2,"score":0.4228711724281311},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.40020763874053955},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.35510173439979553},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.32041335105895996},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-79150-6_52","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-79150-6_52","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03287672v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03287672","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"17th IFIP International Conference on Artificial Intelligence Applications and Innovations (AIAI), Jun 2021, Hersonissos, Crete, Greece. pp.659-672, ⟨10.1007/978-3-030-79150-6_52⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-03287672v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03287672","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"17th IFIP International Conference on Artificial Intelligence Applications and Innovations (AIAI), Jun 2021, Hersonissos, Crete, Greece. pp.659-672, ⟨10.1007/978-3-030-79150-6_52⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"display_name":"Quality Education","score":0.5699999928474426,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1498436455","https://openalex.org/W1540921703","https://openalex.org/W1572257961","https://openalex.org/W1880262756","https://openalex.org/W2003184546","https://openalex.org/W2048195127","https://openalex.org/W2053968437","https://openalex.org/W2061922307","https://openalex.org/W2061941130","https://openalex.org/W2073792299","https://openalex.org/W2076219102","https://openalex.org/W2101234009","https://openalex.org/W2107743791","https://openalex.org/W2122538988","https://openalex.org/W2128521126","https://openalex.org/W2128884519","https://openalex.org/W2161088939","https://openalex.org/W2187089797","https://openalex.org/W2340381866","https://openalex.org/W3020113936","https://openalex.org/W3043222912","https://openalex.org/W3045464143","https://openalex.org/W4233135949","https://openalex.org/W6665964676","https://openalex.org/W6675354045"],"related_works":["https://openalex.org/W2165912799","https://openalex.org/W2735662278","https://openalex.org/W2382615723","https://openalex.org/W4311804456","https://openalex.org/W1987484445","https://openalex.org/W2623658258","https://openalex.org/W2143413548","https://openalex.org/W1969219540","https://openalex.org/W2370459448","https://openalex.org/W2105067402"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}