{"id":"https://openalex.org/W3186313000","doi":"https://doi.org/10.1007/978-3-030-78645-8_62","title":"Using Service Design Thinking to Improve the Transportation Service of Shared Electric Scooters in Tourism Scenario","display_name":"Using Service Design Thinking to Improve the Transportation Service of Shared Electric Scooters in Tourism Scenario","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3186313000","doi":"https://doi.org/10.1007/978-3-030-78645-8_62","mag":"3186313000"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-78645-8_62","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-78645-8_62","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083459478","display_name":"Shao-Yu Lee","orcid":"https://orcid.org/0000-0002-3980-1951"},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Shao-Yu Lee","raw_affiliation_strings":["Department of Design, National Taiwan University of Science and Technology, Taipei City, 106335, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-3980-1951","affiliations":[{"raw_affiliation_string":"Department of Design, National Taiwan University of Science and Technology, Taipei City, 106335, Taiwan","institution_ids":["https://openalex.org/I154864474"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023488058","display_name":"Hsien-Hui Tang","orcid":"https://orcid.org/0000-0002-3987-5598"},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Hsien-Hui Tang","raw_affiliation_strings":["Department of Design, National Taiwan University of Science and Technology, Taipei City, 106335, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-3987-5598","affiliations":[{"raw_affiliation_string":"Department of Design, National Taiwan University of Science and Technology, Taipei City, 106335, Taiwan","institution_ids":["https://openalex.org/I154864474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5023488058"],"corresponding_institution_ids":["https://openalex.org/I154864474"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.13341493,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"489","last_page":"497"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/renting","display_name":"Renting","score":0.6720820665359497},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6578050851821899},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.6378467082977295},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6201452612876892},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6178358197212219},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5447297096252441},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4807322025299072},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.47406142950057983},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4557282030582428},{"id":"https://openalex.org/keywords/research-object","display_name":"Research Object","score":0.4402095675468445},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4274543821811676},{"id":"https://openalex.org/keywords/sustainable-development","display_name":"Sustainable development","score":0.41658663749694824},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4112720489501953},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3373141884803772},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1472451090812683},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.1337316334247589},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.062270015478134155}],"concepts":[{"id":"https://openalex.org/C85502023","wikidata":"https://www.wikidata.org/wiki/Q157171","display_name":"Renting","level":2,"score":0.6720820665359497},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6578050851821899},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6378467082977295},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6201452612876892},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6178358197212219},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5447297096252441},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4807322025299072},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47406142950057983},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4557282030582428},{"id":"https://openalex.org/C2778631480","wikidata":"https://www.wikidata.org/wiki/Q17143022","display_name":"Research Object","level":2,"score":0.4402095675468445},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4274543821811676},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.41658663749694824},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4112720489501953},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3373141884803772},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1472451090812683},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1337316334247589},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.062270015478134155},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.0},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-78645-8_62","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-78645-8_62","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W2139921829","https://openalex.org/W2992906311"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W3113150333","https://openalex.org/W2141148255","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}