{"id":"https://openalex.org/W3182186914","doi":"https://doi.org/10.1007/978-3-030-77015-0_24","title":"A Systematic Review of Information Quality of Artificial Intelligence Based Conversational Agents in Healthcare","display_name":"A Systematic Review of Information Quality of Artificial Intelligence Based Conversational Agents in Healthcare","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3182186914","doi":"https://doi.org/10.1007/978-3-030-77015-0_24","mag":"3182186914"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-77015-0_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-77015-0_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058415589","display_name":"Caihua Liu","orcid":"https://orcid.org/0000-0002-9641-4712"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Caihua Liu","raw_affiliation_strings":["School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100672136","display_name":"Bingqian Zhang","orcid":"https://orcid.org/0000-0002-5657-6303"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bingqian Zhang","raw_affiliation_strings":["School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080265226","display_name":"Guochao Peng","orcid":"https://orcid.org/0000-0003-1206-5509"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Guochao Peng","raw_affiliation_strings":["School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management, Sun Yat-Sen University, Guangzhou, 510275, Guangdong, China","institution_ids":["https://openalex.org/I157773358"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5080265226"],"corresponding_institution_ids":["https://openalex.org/I157773358"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.2901,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.5387931,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"331","last_page":"347"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7225183844566345},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.7081351280212402},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.623772382736206},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.5951102375984192},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5100393891334534},{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.4775291681289673},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.47018587589263916},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3862912654876709},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.38119640946388245},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.36987483501434326},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3169471025466919},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.1463073194026947},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09899020195007324}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7225183844566345},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.7081351280212402},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.623772382736206},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.5951102375984192},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5100393891334534},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.4775291681289673},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47018587589263916},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3862912654876709},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.38119640946388245},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.36987483501434326},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3169471025466919},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.1463073194026947},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09899020195007324},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-77015-0_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-77015-0_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1904811031","https://openalex.org/W1987015068","https://openalex.org/W2077980038","https://openalex.org/W2135713994","https://openalex.org/W2612764117","https://openalex.org/W2843010082","https://openalex.org/W2913713488","https://openalex.org/W2922711788","https://openalex.org/W2931716593","https://openalex.org/W2932813050","https://openalex.org/W2934309502","https://openalex.org/W2965126084","https://openalex.org/W3005092074","https://openalex.org/W3021626742","https://openalex.org/W3028484854","https://openalex.org/W3036702983","https://openalex.org/W3046201587","https://openalex.org/W3048100966","https://openalex.org/W3085480867","https://openalex.org/W3117036764","https://openalex.org/W4233023712"],"related_works":["https://openalex.org/W2183133984","https://openalex.org/W2891233567","https://openalex.org/W4230169674","https://openalex.org/W3216334995","https://openalex.org/W45106814","https://openalex.org/W604614931","https://openalex.org/W2115713508","https://openalex.org/W2967493338","https://openalex.org/W2400064296","https://openalex.org/W2105381387"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}