{"id":"https://openalex.org/W3169848159","doi":"https://doi.org/10.1007/978-3-030-76346-6_50","title":"Information Systems Integration to Enhance Operational Customer Relationship Management in the Pharmaceutical Industry","display_name":"Information Systems Integration to Enhance Operational Customer Relationship Management in the Pharmaceutical Industry","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3169848159","doi":"https://doi.org/10.1007/978-3-030-76346-6_50","mag":"3169848159"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-76346-6_50","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-76346-6_50","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103066708","display_name":"Petr Svoboda","orcid":"https://orcid.org/0000-0001-9218-0149"},"institutions":[{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Petr Svoboda","raw_affiliation_strings":["Skyline University College, University City Sharjah, Sharjah, UAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Skyline University College, University City Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I2799888298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037528486","display_name":"Taher M. Ghazal","orcid":"https://orcid.org/0000-0003-0672-7924"},"institutions":[{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]},{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["AE","MY"],"is_corresponding":false,"raw_author_name":"Taher M. Ghazal","raw_affiliation_strings":["Center for Cyber Security, Faculty of Information Science and Technology, Universiti Kebansaan Malaysia (UKM), Bangi, Malaysia","School of Information Technology, Skyline University College, University City Sharjah, Sharjah, UAE"],"raw_orcid":"https://orcid.org/0000-0003-0672-7924","affiliations":[{"raw_affiliation_string":"Center for Cyber Security, Faculty of Information Science and Technology, Universiti Kebansaan Malaysia (UKM), Bangi, Malaysia","institution_ids":["https://openalex.org/I885383172"]},{"raw_affiliation_string":"School of Information Technology, Skyline University College, University City Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I2799888298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102019914","display_name":"Mohammed A. M. Afifi","orcid":"https://orcid.org/0000-0003-3633-7046"},"institutions":[{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Mohammed A. M. Afifi","raw_affiliation_strings":["Skyline University College, University City Sharjah, Sharjah, UAE"],"raw_orcid":"https://orcid.org/0000-0003-3633-7046","affiliations":[{"raw_affiliation_string":"Skyline University College, University City Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I2799888298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107993673","display_name":"Deepak Kalra","orcid":"https://orcid.org/0000-0003-1010-8616"},"institutions":[{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Deepak Kalra","raw_affiliation_strings":["Skyline University College, University City Sharjah, Sharjah, UAE"],"raw_orcid":"https://orcid.org/0000-0003-1010-8616","affiliations":[{"raw_affiliation_string":"Skyline University College, University City Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I2799888298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050664628","display_name":"Muhammad Turki Alshurideh","orcid":"https://orcid.org/0000-0002-7336-381X"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]},{"id":"https://openalex.org/I931278978","display_name":"College of Business Administration","ror":"https://ror.org/03x1zq178","country_code":"LV","type":"education","lineage":["https://openalex.org/I931278978"]}],"countries":["AE","JO","LV"],"is_corresponding":false,"raw_author_name":"Muhammad T. Alshurideh","raw_affiliation_strings":["Department of Management, College of Business Administration, University of Sharjah, Sharjah, UAE","Department of Marketing, School of Business, The University of Jordan, Amman, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-7336-381X","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, University of Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I29891158","https://openalex.org/I931278978"]},{"raw_affiliation_string":"Department of Marketing, School of Business, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084440632","display_name":"Haitham M. Alzoubi","orcid":"https://orcid.org/0000-0003-3178-4007"},"institutions":[{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Haitham M. Alzoubi","raw_affiliation_strings":["Skyline University College, University City Sharjah, Sharjah, UAE"],"raw_orcid":"https://orcid.org/0000-0003-3178-4007","affiliations":[{"raw_affiliation_string":"Skyline University College, University City Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I2799888298"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":13.2849,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.99251013,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"553","last_page":"572"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9768999814987183,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5565494894981384},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5399503707885742},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4979526996612549},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.4939115643501282},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3051068186759949},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1643100082874298}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5565494894981384},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5399503707885742},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4979526996612549},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4939115643501282},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3051068186759949},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1643100082874298}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-76346-6_50","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-76346-6_50","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W64031420","https://openalex.org/W1517411025","https://openalex.org/W1523406591","https://openalex.org/W1678912940","https://openalex.org/W1994229486","https://openalex.org/W2029121492","https://openalex.org/W2087099435","https://openalex.org/W2112591289","https://openalex.org/W2186113899","https://openalex.org/W2394269295","https://openalex.org/W2471712646","https://openalex.org/W2610463459","https://openalex.org/W2739543104","https://openalex.org/W2899498413","https://openalex.org/W2917953428","https://openalex.org/W2996157359","https://openalex.org/W3006527553","https://openalex.org/W3013252960","https://openalex.org/W3013536297","https://openalex.org/W3081796757","https://openalex.org/W3082118501","https://openalex.org/W3087866815","https://openalex.org/W3089301948","https://openalex.org/W3091840745","https://openalex.org/W3091856085","https://openalex.org/W3091963834","https://openalex.org/W3092560090","https://openalex.org/W3094012087","https://openalex.org/W3110283866","https://openalex.org/W3121945785","https://openalex.org/W3139181077","https://openalex.org/W3162486198","https://openalex.org/W4232843250"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2088245148"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
