{"id":"https://openalex.org/W3107567755","doi":"https://doi.org/10.1007/978-3-030-64697-4_21","title":"In Technology We Trust? Human Skills & Intermediaries in Digital Retail Banking","display_name":"In Technology We Trust? Human Skills & Intermediaries in Digital Retail Banking","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3107567755","doi":"https://doi.org/10.1007/978-3-030-64697-4_21","mag":"3107567755"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-64697-4_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-64697-4_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-03450713","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009313288","display_name":"Soumyo Das","orcid":null},"institutions":[{"id":"https://openalex.org/I181514455","display_name":"International Institute of Information Technology Bangalore","ror":"https://ror.org/05h9eqy10","country_code":"IN","type":"education","lineage":["https://openalex.org/I181514455"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Soumyo Das","raw_affiliation_strings":["Center for IT & Public Policy, IIIT Bangalore, Bengaluru, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for IT & Public Policy, IIIT Bangalore, Bengaluru, India","institution_ids":["https://openalex.org/I181514455"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024481599","display_name":"Bidisha Chaudhuri","orcid":"https://orcid.org/0000-0001-5444-3147"},"institutions":[{"id":"https://openalex.org/I181514455","display_name":"International Institute of Information Technology Bangalore","ror":"https://ror.org/05h9eqy10","country_code":"IN","type":"education","lineage":["https://openalex.org/I181514455"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bidisha Chaudhuri","raw_affiliation_strings":["Center for IT & Public Policy, IIIT Bangalore, Bengaluru, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for IT & Public Policy, IIIT Bangalore, Bengaluru, India","institution_ids":["https://openalex.org/I181514455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009313288"],"corresponding_institution_ids":["https://openalex.org/I181514455"],"apc_list":null,"apc_paid":null,"fwci":1.7018,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88202073,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"281","last_page":"294"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/intermediation","display_name":"Intermediation","score":0.68897545337677},{"id":"https://openalex.org/keywords/intermediary","display_name":"Intermediary","score":0.6327512264251709},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.628706693649292},{"id":"https://openalex.org/keywords/employability","display_name":"Employability","score":0.6038097739219666},{"id":"https://openalex.org/keywords/disintermediation","display_name":"Disintermediation","score":0.5721166133880615},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.47890913486480713},{"id":"https://openalex.org/keywords/emerging-technologies","display_name":"Emerging technologies","score":0.4264342784881592},{"id":"https://openalex.org/keywords/retail-banking","display_name":"Retail banking","score":0.42433348298072815},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.41040295362472534},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37593600153923035},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33096325397491455},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16421008110046387},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.1592286229133606},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.13897347450256348},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11976942420005798},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.10271337628364563},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.09380221366882324}],"concepts":[{"id":"https://openalex.org/C2779143981","wikidata":"https://www.wikidata.org/wiki/Q1445414","display_name":"Intermediation","level":2,"score":0.68897545337677},{"id":"https://openalex.org/C139569457","wikidata":"https://www.wikidata.org/wiki/Q1666223","display_name":"Intermediary","level":2,"score":0.6327512264251709},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.628706693649292},{"id":"https://openalex.org/C15302153","wikidata":"https://www.wikidata.org/wiki/Q470863","display_name":"Employability","level":2,"score":0.6038097739219666},{"id":"https://openalex.org/C125706105","wikidata":"https://www.wikidata.org/wiki/Q1137418","display_name":"Disintermediation","level":2,"score":0.5721166133880615},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.47890913486480713},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.4264342784881592},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.42433348298072815},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.41040295362472534},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37593600153923035},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33096325397491455},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16421008110046387},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1592286229133606},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13897347450256348},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11976942420005798},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.10271337628364563},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09380221366882324},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-64697-4_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-64697-4_21","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03450713v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03450713","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP Joint Working Conference on the Future of Digital Work: The Challenge of Inequality (IFIPJWC), Dec 2020, Hyderabad, India. pp.281-294, ⟨10.1007/978-3-030-64697-4_21⟩","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:HAL:hal-03450769v1","is_oa":true,"landing_page_url":"https://hal.inria.fr/hal-03450769","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-03450713v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03450713","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP Joint Working Conference on the Future of Digital Work: The Challenge of Inequality (IFIPJWC), Dec 2020, Hyderabad, India. pp.281-294, ⟨10.1007/978-3-030-64697-4_21⟩","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"score":0.4399999976158142,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W13670045","https://openalex.org/W206464281","https://openalex.org/W216557114","https://openalex.org/W1546625433","https://openalex.org/W1570125503","https://openalex.org/W1576425974","https://openalex.org/W1602659714","https://openalex.org/W1631150390","https://openalex.org/W1757148939","https://openalex.org/W1973059627","https://openalex.org/W1975732501","https://openalex.org/W1983741276","https://openalex.org/W1994114890","https://openalex.org/W1996293917","https://openalex.org/W2010645822","https://openalex.org/W2013094602","https://openalex.org/W2038871757","https://openalex.org/W2039740473","https://openalex.org/W2052980568","https://openalex.org/W2064491326","https://openalex.org/W2070951272","https://openalex.org/W2073377195","https://openalex.org/W2074788973","https://openalex.org/W2078776411","https://openalex.org/W2086973831","https://openalex.org/W2096240285","https://openalex.org/W2110171129","https://openalex.org/W2131385983","https://openalex.org/W2135492276","https://openalex.org/W2142175015","https://openalex.org/W2151973791","https://openalex.org/W2171748935","https://openalex.org/W2323473282","https://openalex.org/W2493255757","https://openalex.org/W2569748669","https://openalex.org/W2607664352","https://openalex.org/W2608690118","https://openalex.org/W2726877517","https://openalex.org/W2895409706","https://openalex.org/W2900989658","https://openalex.org/W2949376760","https://openalex.org/W3010664403","https://openalex.org/W3030732454","https://openalex.org/W3105985125","https://openalex.org/W3125109350","https://openalex.org/W4211174852","https://openalex.org/W4240058466","https://openalex.org/W4242383527","https://openalex.org/W4243342770","https://openalex.org/W4251469018","https://openalex.org/W4285719527","https://openalex.org/W4388113431"],"related_works":["https://openalex.org/W2374052939","https://openalex.org/W3135133140","https://openalex.org/W2060567066","https://openalex.org/W3010507808","https://openalex.org/W2392599588","https://openalex.org/W2085833364","https://openalex.org/W2164218188","https://openalex.org/W2803947733","https://openalex.org/W1504615768","https://openalex.org/W814884727"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}