{"id":"https://openalex.org/W3109750228","doi":"https://doi.org/10.1007/978-3-030-62807-9_16","title":"Free Text Customer Requests Analysis: Information Extraction Based on Fuzzy String Comparison","display_name":"Free Text Customer Requests Analysis: Information Extraction Based on Fuzzy String Comparison","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3109750228","doi":"https://doi.org/10.1007/978-3-030-62807-9_16","mag":"3109750228"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-62807-9_16","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-62807-9_16","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-03753116","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019524013","display_name":"\u0410. \u0412. \u0421\u043c\u0438\u0440\u043d\u043e\u0432","orcid":"https://orcid.org/0000-0002-0980-2507"},"institutions":[{"id":"https://openalex.org/I4210103826","display_name":"St. Petersburg Institute for Informatics and Automation","ror":"https://ror.org/01ccb9w37","country_code":"RU","type":"facility","lineage":["https://openalex.org/I1313323035","https://openalex.org/I4210097085","https://openalex.org/I4210103826"]}],"countries":["RU"],"is_corresponding":true,"raw_author_name":"Alexander Smirnov","raw_affiliation_strings":["SPIIRAS, St. Petersburg, Russia"],"affiliations":[{"raw_affiliation_string":"SPIIRAS, St. Petersburg, Russia","institution_ids":["https://openalex.org/I4210103826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013616253","display_name":"Nikolay Shilov","orcid":"https://orcid.org/0000-0002-9264-9127"},"institutions":[{"id":"https://openalex.org/I4210103826","display_name":"St. Petersburg Institute for Informatics and Automation","ror":"https://ror.org/01ccb9w37","country_code":"RU","type":"facility","lineage":["https://openalex.org/I1313323035","https://openalex.org/I4210097085","https://openalex.org/I4210103826"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Nikolay Shilov","raw_affiliation_strings":["SPIIRAS, St. Petersburg, Russia"],"affiliations":[{"raw_affiliation_string":"SPIIRAS, St. Petersburg, Russia","institution_ids":["https://openalex.org/I4210103826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011055325","display_name":"Kathrin Evers","orcid":null},"institutions":[{"id":"https://openalex.org/I4210158977","display_name":"Festo (Germany)","ror":"https://ror.org/03ga8q162","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210158977"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Kathrin Evers","raw_affiliation_strings":["Festo SE & Co. KG, Esslingen, Germany"],"affiliations":[{"raw_affiliation_string":"Festo SE & Co. KG, Esslingen, Germany","institution_ids":["https://openalex.org/I4210158977"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056463483","display_name":"Dirk Weidig","orcid":null},"institutions":[{"id":"https://openalex.org/I4210158977","display_name":"Festo (Germany)","ror":"https://ror.org/03ga8q162","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210158977"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dirk Weidig","raw_affiliation_strings":["Festo SE & Co. KG, Esslingen, Germany"],"affiliations":[{"raw_affiliation_string":"Festo SE & Co. KG, Esslingen, Germany","institution_ids":["https://openalex.org/I4210158977"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5019524013"],"corresponding_institution_ids":["https://openalex.org/I4210103826"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.22772433,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"193","last_page":"202"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9861999750137329,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/string","display_name":"String (physics)","score":0.6537046432495117},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6391780376434326},{"id":"https://openalex.org/keywords/extraction","display_name":"Extraction (chemistry)","score":0.4722387492656708},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.45172637701034546},{"id":"https://openalex.org/keywords/information-extraction","display_name":"Information extraction","score":0.4250558018684387},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.41950559616088867},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.41254866123199463},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3912426233291626},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.36427873373031616},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.19995924830436707},{"id":"https://openalex.org/keywords/chemistry","display_name":"Chemistry","score":0.1580250859260559},{"id":"https://openalex.org/keywords/chromatography","display_name":"Chromatography","score":0.14503559470176697},{"id":"https://openalex.org/keywords/mathematical-physics","display_name":"Mathematical physics","score":0.04539474844932556}],"concepts":[{"id":"https://openalex.org/C157486923","wikidata":"https://www.wikidata.org/wiki/Q1376436","display_name":"String (physics)","level":2,"score":0.6537046432495117},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6391780376434326},{"id":"https://openalex.org/C4725764","wikidata":"https://www.wikidata.org/wiki/Q844704","display_name":"Extraction (chemistry)","level":2,"score":0.4722387492656708},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.45172637701034546},{"id":"https://openalex.org/C195807954","wikidata":"https://www.wikidata.org/wiki/Q1662562","display_name":"Information extraction","level":2,"score":0.4250558018684387},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.41950559616088867},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.41254866123199463},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3912426233291626},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.36427873373031616},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.19995924830436707},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.1580250859260559},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.14503559470176697},{"id":"https://openalex.org/C37914503","wikidata":"https://www.wikidata.org/wiki/Q156495","display_name":"Mathematical physics","level":1,"score":0.04539474844932556}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-62807-9_16","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-62807-9_16","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03753116v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03753116","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"17th IFIP International Conference on Product Lifecycle Management (PLM), Jul 2020, Rapperswil, Switzerland. pp.193-202, ⟨10.1007/978-3-030-62807-9_16⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-03753116v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03753116","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"17th IFIP International Conference on Product Lifecycle Management (PLM), Jul 2020, Rapperswil, Switzerland. pp.193-202, ⟨10.1007/978-3-030-62807-9_16⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.7300000190734863,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W1491611863","https://openalex.org/W1872023060","https://openalex.org/W2081687495","https://openalex.org/W2099855336","https://openalex.org/W2123512824","https://openalex.org/W2138605095","https://openalex.org/W2141099517","https://openalex.org/W2264685884","https://openalex.org/W2293188561","https://openalex.org/W2402380090","https://openalex.org/W2404527150","https://openalex.org/W2408114813","https://openalex.org/W2617704515","https://openalex.org/W2770236317","https://openalex.org/W2771097693","https://openalex.org/W2775651069","https://openalex.org/W2786275916","https://openalex.org/W2802381660","https://openalex.org/W2808273037","https://openalex.org/W2904745343","https://openalex.org/W2962846684","https://openalex.org/W2989977014","https://openalex.org/W4250788613"],"related_works":["https://openalex.org/W2377297411","https://openalex.org/W3148217948","https://openalex.org/W2170356069","https://openalex.org/W2375788636","https://openalex.org/W2358561207","https://openalex.org/W2388704129","https://openalex.org/W2392827053","https://openalex.org/W2975617233","https://openalex.org/W2377877252","https://openalex.org/W2368651715"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}