{"id":"https://openalex.org/W3097174844","doi":"https://doi.org/10.1007/978-3-030-60816-3_32","title":"A Collaborative Web Application Based on Incident Management Framework for Financial System","display_name":"A Collaborative Web Application Based on Incident Management Framework for Financial System","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3097174844","doi":"https://doi.org/10.1007/978-3-030-60816-3_32","mag":"3097174844"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-60816-3_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-60816-3_32","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087499895","display_name":"Chung Min Tae","orcid":null},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Chung Min Tae","raw_affiliation_strings":["FPT University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024061356","display_name":"Phan Duy Hung","orcid":"https://orcid.org/0000-0002-6033-6484"},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Phan Duy Hung","raw_affiliation_strings":["FPT University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I109689652"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.4136,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.90331621,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"289","last_page":"301"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9538999795913696,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9488019943237305},{"id":"https://openalex.org/keywords/incident-management","display_name":"Incident management","score":0.8752720355987549},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.8092409372329712},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7940501570701599},{"id":"https://openalex.org/keywords/dashboard","display_name":"Dashboard","score":0.5121808052062988},{"id":"https://openalex.org/keywords/itil-security-management","display_name":"ITIL security management","score":0.46801435947418213},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4459102749824524},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4377082586288452},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.42542946338653564},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.42359262704849243},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.40608638525009155},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.34989580512046814},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2610679268836975},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.1702471375465393},{"id":"https://openalex.org/keywords/information-security","display_name":"Information security","score":0.12159770727157593},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.10533598065376282},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10290417075157166},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.07898706197738647}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9488019943237305},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.8752720355987549},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.8092409372329712},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7940501570701599},{"id":"https://openalex.org/C33499554","wikidata":"https://www.wikidata.org/wiki/Q1417134","display_name":"Dashboard","level":2,"score":0.5121808052062988},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.46801435947418213},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4459102749824524},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4377082586288452},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.42542946338653564},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.42359262704849243},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40608638525009155},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.34989580512046814},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2610679268836975},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.1702471375465393},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.12159770727157593},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.10533598065376282},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10290417075157166},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.07898706197738647},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-60816-3_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-60816-3_32","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2477769","https://openalex.org/W1504384695","https://openalex.org/W1963937664","https://openalex.org/W2028283015","https://openalex.org/W2117116427","https://openalex.org/W2528173855","https://openalex.org/W2581295495"],"related_works":["https://openalex.org/W2095516943","https://openalex.org/W2979662640","https://openalex.org/W1996112973","https://openalex.org/W2797426096","https://openalex.org/W1988662533","https://openalex.org/W2370448826","https://openalex.org/W159263604","https://openalex.org/W2017505209","https://openalex.org/W1861649748","https://openalex.org/W2604675952"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
