{"id":"https://openalex.org/W3092778060","doi":"https://doi.org/10.1007/978-3-030-58779-6_6","title":"A Conversational Digital Assistant for Intelligent Process Automation","display_name":"A Conversational Digital Assistant for Intelligent Process Automation","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3092778060","doi":"https://doi.org/10.1007/978-3-030-58779-6_6","mag":"3092778060"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-58779-6_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58779-6_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058002550","display_name":"Yara Rizk","orcid":"https://orcid.org/0000-0001-6894-7653"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Yara Rizk","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047019446","display_name":"Vatche Isahagian","orcid":"https://orcid.org/0000-0002-9573-9291"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vatche Isahagian","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001738391","display_name":"Scott Boag","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Scott Boag","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000690076","display_name":"Yasaman Khazaeni","orcid":"https://orcid.org/0000-0002-4759-1528"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yasaman Khazaeni","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013192617","display_name":"Merve Unuvar","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Merve Unuvar","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055833498","display_name":"Vinod Muthusamy","orcid":"https://orcid.org/0000-0003-0614-2563"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vinod Muthusamy","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052137019","display_name":"Rania Khalaf","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rania Khalaf","raw_affiliation_strings":["IBM Research AI, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Cambridge, MA, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5058002550"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":19.6046,"has_fulltext":false,"cited_by_count":57,"citation_normalized_percentile":{"value":0.99623565,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"85","last_page":"100"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9577999711036682,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.7622568011283875},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6632436513900757},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6233611702919006},{"id":"https://openalex.org/keywords/orchestration","display_name":"Orchestration","score":0.6090771555900574},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.5608164668083191},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5465755462646484},{"id":"https://openalex.org/keywords/process-automation-system","display_name":"Process automation system","score":0.49896788597106934},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.40857216715812683},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3425610065460205},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.32302170991897583},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.25400447845458984},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2372133731842041},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.12180390954017639},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.07407450675964355}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.7622568011283875},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6632436513900757},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6233611702919006},{"id":"https://openalex.org/C199168358","wikidata":"https://www.wikidata.org/wiki/Q3367000","display_name":"Orchestration","level":3,"score":0.6090771555900574},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.5608164668083191},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5465755462646484},{"id":"https://openalex.org/C21457203","wikidata":"https://www.wikidata.org/wiki/Q4056293","display_name":"Process automation system","level":3,"score":0.49896788597106934},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.40857216715812683},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3425610065460205},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32302170991897583},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25400447845458984},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2372133731842041},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.12180390954017639},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.07407450675964355},{"id":"https://openalex.org/C558565934","wikidata":"https://www.wikidata.org/wiki/Q2743","display_name":"Musical","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-58779-6_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58779-6_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W2758664415","https://openalex.org/W2765721760","https://openalex.org/W2767057583","https://openalex.org/W2800670863","https://openalex.org/W2802489323","https://openalex.org/W2804154565","https://openalex.org/W2804222608","https://openalex.org/W2886573619","https://openalex.org/W2893624139","https://openalex.org/W2920846245","https://openalex.org/W2926105541","https://openalex.org/W2927415504","https://openalex.org/W2948044166","https://openalex.org/W2948195291","https://openalex.org/W2950956891","https://openalex.org/W2954646632","https://openalex.org/W2959782180","https://openalex.org/W2962711769","https://openalex.org/W2969599141","https://openalex.org/W2969716620","https://openalex.org/W2969940319","https://openalex.org/W2980085134","https://openalex.org/W3000310589","https://openalex.org/W3009385549","https://openalex.org/W3025988668","https://openalex.org/W3037400720","https://openalex.org/W3047296356","https://openalex.org/W3092778060","https://openalex.org/W3102912458","https://openalex.org/W3103354628","https://openalex.org/W3126690291","https://openalex.org/W3143504114","https://openalex.org/W4229646213"],"related_works":["https://openalex.org/W2621143560","https://openalex.org/W2381742191","https://openalex.org/W2390581407","https://openalex.org/W2384002254","https://openalex.org/W2167610914","https://openalex.org/W2204392445","https://openalex.org/W4387011833","https://openalex.org/W2365103596","https://openalex.org/W4248723619","https://openalex.org/W2380790276"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":5}],"updated_date":"2026-03-28T08:17:26.163206","created_date":"2025-10-10T00:00:00"}
