{"id":"https://openalex.org/W3083528617","doi":"https://doi.org/10.1007/978-3-030-58779-6_10","title":"How to Trust a Bot: An RPA User Perspective","display_name":"How to Trust a Bot: An RPA User Perspective","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3083528617","doi":"https://doi.org/10.1007/978-3-030-58779-6_10","mag":"3083528617"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-58779-6_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58779-6_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084999874","display_name":"Rehan Syed","orcid":"https://orcid.org/0000-0003-0415-1335"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Rehan Syed","raw_affiliation_strings":["Queensland University of Technology, Brisbane, Australia"],"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022719907","display_name":"Moe Thandar Wynn","orcid":"https://orcid.org/0000-0002-7205-8821"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Moe Thandar Wynn","raw_affiliation_strings":["Queensland University of Technology, Brisbane, Australia"],"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane, Australia","institution_ids":["https://openalex.org/I160993911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5084999874"],"corresponding_institution_ids":["https://openalex.org/I160993911"],"apc_list":null,"apc_paid":null,"fwci":6.9193,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.97421419,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"147","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9789000153541565,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9613999724388123,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6782193183898926},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5555710792541504},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.5454767942428589},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5027639865875244},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47962746024131775},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4712577164173126},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.41573256254196167},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1458207070827484},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.13993728160858154},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.06913360953330994}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6782193183898926},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5555710792541504},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5454767942428589},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5027639865875244},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47962746024131775},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4712577164173126},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.41573256254196167},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1458207070827484},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13993728160858154},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06913360953330994},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-58779-6_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58779-6_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:eprints.qut.edu.au:204375","is_oa":false,"landing_page_url":"https://rdcu.be/dkI8L","pdf_url":null,"source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Process Management: Blockchain and Robotic Process Automation Forum, BPM 2020 Blockchain and RPA Forum Proceedings","raw_type":"Chapter in Book, Report or Conference volume"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W81407435","https://openalex.org/W83455642","https://openalex.org/W1482707767","https://openalex.org/W1515587369","https://openalex.org/W1547450212","https://openalex.org/W1605824561","https://openalex.org/W1734706406","https://openalex.org/W1982444879","https://openalex.org/W2026843272","https://openalex.org/W2076340047","https://openalex.org/W2100379340","https://openalex.org/W2110171129","https://openalex.org/W2118178525","https://openalex.org/W2130427181","https://openalex.org/W2138821836","https://openalex.org/W2142175015","https://openalex.org/W2148970282","https://openalex.org/W2526528247","https://openalex.org/W2573869223","https://openalex.org/W2590156123","https://openalex.org/W2748458594","https://openalex.org/W2766571293","https://openalex.org/W2895399441","https://openalex.org/W2901128751","https://openalex.org/W2965107490","https://openalex.org/W2974359172","https://openalex.org/W3018321379","https://openalex.org/W3023604861","https://openalex.org/W4235278727"],"related_works":["https://openalex.org/W2620706588","https://openalex.org/W2983282487","https://openalex.org/W2330379027","https://openalex.org/W2560024938","https://openalex.org/W2939958266","https://openalex.org/W2982451718","https://openalex.org/W2462551184","https://openalex.org/W2787424950","https://openalex.org/W2407579429","https://openalex.org/W2954633829"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}