{"id":"https://openalex.org/W3121260271","doi":"https://doi.org/10.1007/978-3-030-58182-4_1","title":"Introduction to Smart Service Management","display_name":"Introduction to Smart Service Management","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3121260271","doi":"https://doi.org/10.1007/978-3-030-58182-4_1","mag":"3121260271"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-58182-4_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58182-4_1","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Smart Service Management","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088289518","display_name":"Maria Maleshkova","orcid":"https://orcid.org/0000-0003-3458-4748"},"institutions":[{"id":"https://openalex.org/I135140700","display_name":"University of Bonn","ror":"https://ror.org/041nas322","country_code":"DE","type":"education","lineage":["https://openalex.org/I135140700"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Maria Maleshkova","raw_affiliation_strings":["University of Bonn, Bonn, Germany"],"affiliations":[{"raw_affiliation_string":"University of Bonn, Bonn, Germany","institution_ids":["https://openalex.org/I135140700"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071819311","display_name":"Niklas K\u00fchl","orcid":"https://orcid.org/0000-0001-6750-0876"},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Niklas K\u00fchl","raw_affiliation_strings":["Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany","Karlsruhe Institute of Technology, Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany","institution_ids":["https://openalex.org/I102335020"]},{"raw_affiliation_string":"Karlsruhe Institute of Technology, Karlsruhe, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072964713","display_name":"Philipp Jussen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210150240","display_name":"Schaeffler (Germany)","ror":"https://ror.org/05dbapj97","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210150240"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Philipp Jussen","raw_affiliation_strings":["Schaeffler Monitoring Services GmbH, Herzogenrath, Germany"],"affiliations":[{"raw_affiliation_string":"Schaeffler Monitoring Services GmbH, Herzogenrath, Germany","institution_ids":["https://openalex.org/I4210150240"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5088289518"],"corresponding_institution_ids":["https://openalex.org/I135140700"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.33968144,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.3027999997138977,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.3027999997138977,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5741065740585327},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5718523263931274},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.45002347230911255},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4311116635799408},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4171407222747803},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.40717756748199463},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3634719252586365},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.33624547719955444},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21489229798316956}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5741065740585327},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5718523263931274},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.45002347230911255},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4311116635799408},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4171407222747803},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40717756748199463},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3634719252586365},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.33624547719955444},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21489229798316956},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-58182-4_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58182-4_1","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Smart Service Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2012531322","https://openalex.org/W2785900585","https://openalex.org/W2353730437","https://openalex.org/W2490303674","https://openalex.org/W2609066826","https://openalex.org/W2810752900","https://openalex.org/W3186538219","https://openalex.org/W2365677836","https://openalex.org/W2531295127"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
