{"id":"https://openalex.org/W3080629962","doi":"https://doi.org/10.1007/978-3-030-58141-1_4","title":"Making e-Government Work: Learning from the Netherlands and Estonia","display_name":"Making e-Government Work: Learning from the Netherlands and Estonia","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3080629962","doi":"https://doi.org/10.1007/978-3-030-58141-1_4","mag":"3080629962"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-58141-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58141-1_4","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-03201956","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011287069","display_name":"Nitesh Bharosa","orcid":"https://orcid.org/0000-0002-3919-6413"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Nitesh Bharosa","raw_affiliation_strings":["Digicampus, Delft University of Technology, Delft, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-3919-6413","affiliations":[{"raw_affiliation_string":"Digicampus, Delft University of Technology, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034889009","display_name":"Silvia Lips","orcid":"https://orcid.org/0000-0001-7352-5965"},"institutions":[{"id":"https://openalex.org/I111112146","display_name":"Tallinn University of Technology","ror":"https://ror.org/0443cwa12","country_code":"EE","type":"education","lineage":["https://openalex.org/I111112146"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Silvia Lips","raw_affiliation_strings":["Information Systems Group, Tallinn University of Technology, Tallinn, Estonia"],"raw_orcid":"https://orcid.org/0000-0001-7352-5965","affiliations":[{"raw_affiliation_string":"Information Systems Group, Tallinn University of Technology, Tallinn, Estonia","institution_ids":["https://openalex.org/I111112146"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024067855","display_name":"Dirk Draheim","orcid":"https://orcid.org/0000-0003-3376-7489"},"institutions":[{"id":"https://openalex.org/I111112146","display_name":"Tallinn University of Technology","ror":"https://ror.org/0443cwa12","country_code":"EE","type":"education","lineage":["https://openalex.org/I111112146"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Dirk Draheim","raw_affiliation_strings":["Information Systems Group, Tallinn University of Technology, Tallinn, Estonia"],"raw_orcid":"https://orcid.org/0000-0003-3376-7489","affiliations":[{"raw_affiliation_string":"Information Systems Group, Tallinn University of Technology, Tallinn, Estonia","institution_ids":["https://openalex.org/I111112146"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5011287069"],"corresponding_institution_ids":["https://openalex.org/I98358874"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":44.7895,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.99668342,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"41","last_page":"53"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11461","display_name":"Local Government Finance and Decentralization","score":0.9771999716758728,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/data-exchange","display_name":"Data exchange","score":0.5979000329971313},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5967909693717957},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.550832211971283},{"id":"https://openalex.org/keywords/estonian","display_name":"Estonian","score":0.5020184516906738},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4962652325630188},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4721772074699402},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4528140425682068},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.43062546849250793},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4265921711921692},{"id":"https://openalex.org/keywords/information-exchange","display_name":"Information exchange","score":0.42320263385772705},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3981989324092865},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3915315866470337},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.37267374992370605},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.33578014373779297},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.1711573600769043},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14220520853996277},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.13526666164398193},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1276223361492157},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.12122607231140137},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.09956103563308716}],"concepts":[{"id":"https://openalex.org/C15845906","wikidata":"https://www.wikidata.org/wiki/Q1172338","display_name":"Data exchange","level":2,"score":0.5979000329971313},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5967909693717957},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.550832211971283},{"id":"https://openalex.org/C2776092919","wikidata":"https://www.wikidata.org/wiki/Q9072","display_name":"Estonian","level":2,"score":0.5020184516906738},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4962652325630188},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4721772074699402},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4528140425682068},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.43062546849250793},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4265921711921692},{"id":"https://openalex.org/C189693848","wikidata":"https://www.wikidata.org/wiki/Q6031064","display_name":"Information exchange","level":2,"score":0.42320263385772705},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3981989324092865},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3915315866470337},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.37267374992370605},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.33578014373779297},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1711573600769043},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14220520853996277},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.13526666164398193},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1276223361492157},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.12122607231140137},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09956103563308716},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-58141-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-58141-1_4","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03201956v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03201956","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"12th International Conference on Electronic Participation (ePart), Aug 2020, Link\u00f6ping, Sweden. pp.41-53, ⟨10.1007/978-3-030-58141-1_4⟩","raw_type":"Conference papers"},{"id":"pmh:oai:tudelft.nl:uuid:d035ba74-99a5-46a4-8702-a07f3c2a6e46","is_oa":false,"landing_page_url":"http://resolver.tudelft.nl/uuid:d035ba74-99a5-46a4-8702-a07f3c2a6e46","pdf_url":null,"source":{"id":"https://openalex.org/S4306400906","display_name":"Research Repository (Delft University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98358874","host_organization_name":"Delft University of Technology","host_organization_lineage":["https://openalex.org/I98358874"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference paper"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-03201956v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03201956","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"12th International Conference on Electronic Participation (ePart), Aug 2020, Link\u00f6ping, Sweden. pp.41-53, ⟨10.1007/978-3-030-58141-1_4⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"score":0.5799999833106995,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W27930607","https://openalex.org/W101199937","https://openalex.org/W562958636","https://openalex.org/W1524484048","https://openalex.org/W1576321807","https://openalex.org/W1790763897","https://openalex.org/W1976259460","https://openalex.org/W2005340080","https://openalex.org/W2015930340","https://openalex.org/W2044008035","https://openalex.org/W2056621186","https://openalex.org/W2094025958","https://openalex.org/W2116132371","https://openalex.org/W2161920755","https://openalex.org/W2166056089","https://openalex.org/W2208579847","https://openalex.org/W2318549485","https://openalex.org/W2324656367","https://openalex.org/W2526717411","https://openalex.org/W2566132799","https://openalex.org/W2617888159","https://openalex.org/W2738528095","https://openalex.org/W2765183980","https://openalex.org/W2806129057","https://openalex.org/W2883604286","https://openalex.org/W2883819190","https://openalex.org/W2884919988","https://openalex.org/W2906235502","https://openalex.org/W2966924550","https://openalex.org/W3000270441","https://openalex.org/W3002629265"],"related_works":["https://openalex.org/W2067000616","https://openalex.org/W2348360129","https://openalex.org/W2368712950","https://openalex.org/W2361302647","https://openalex.org/W2351638325","https://openalex.org/W2380177485","https://openalex.org/W2348846066","https://openalex.org/W2361266579","https://openalex.org/W2075484134","https://openalex.org/W644570152"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}