{"id":"https://openalex.org/W3041897868","doi":"https://doi.org/10.1007/978-3-030-51194-4_8","title":"Exploring Boundaries and Synergies Between Inclusive Design and Service Design","display_name":"Exploring Boundaries and Synergies Between Inclusive Design and Service Design","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3041897868","doi":"https://doi.org/10.1007/978-3-030-51194-4_8","mag":"3041897868"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-51194-4_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-51194-4_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040498211","display_name":"Daniele Busciantella-Ricci","orcid":"https://orcid.org/0000-0002-6415-4303"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Daniele Busciantella-Ricci","raw_affiliation_strings":["Design Research Lab, Department of Humanities, University of Trento, Trento, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Design Research Lab, Department of Humanities, University of Trento, Trento, Italy","institution_ids":["https://openalex.org/I193223587"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062616635","display_name":"Libertad Rizo-Corona","orcid":"https://orcid.org/0000-0001-5288-1610"},"institutions":[{"id":"https://openalex.org/I193181351","display_name":"Universidad de Guadalajara","ror":"https://ror.org/043xj7k26","country_code":"MX","type":"education","lineage":["https://openalex.org/I193181351"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Libertad Rizo-Corona","raw_affiliation_strings":["Ergonomics Research Center, Universidad de Guadalajara, Guadalajara, Mexico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ergonomics Research Center, Universidad de Guadalajara, Guadalajara, Mexico","institution_ids":["https://openalex.org/I193181351"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064230000","display_name":"Carlos Aceves\u2010Gonz\u00e1lez","orcid":"https://orcid.org/0000-0002-6720-808X"},"institutions":[{"id":"https://openalex.org/I193181351","display_name":"Universidad de Guadalajara","ror":"https://ror.org/043xj7k26","country_code":"MX","type":"education","lineage":["https://openalex.org/I193181351"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Carlos Aceves-Gonzalez","raw_affiliation_strings":["Ergonomics Research Center, Universidad de Guadalajara, Guadalajara, Mexico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ergonomics Research Center, Universidad de Guadalajara, Guadalajara, Mexico","institution_ids":["https://openalex.org/I193181351"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5040498211"],"corresponding_institution_ids":["https://openalex.org/I193223587"],"apc_list":null,"apc_paid":null,"fwci":11.1465,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.98188697,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"55","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.7426649332046509},{"id":"https://openalex.org/keywords/inclusion","display_name":"Inclusion (mineral)","score":0.737514078617096},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5962814092636108},{"id":"https://openalex.org/keywords/strategic-design","display_name":"Strategic design","score":0.5835931897163391},{"id":"https://openalex.org/keywords/universal-design","display_name":"Universal design","score":0.5322275757789612},{"id":"https://openalex.org/keywords/design-elements-and-principles","display_name":"Design elements and principles","score":0.48271963000297546},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.47160276770591736},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4673362672328949},{"id":"https://openalex.org/keywords/design-for-all","display_name":"Design for All","score":0.45293644070625305},{"id":"https://openalex.org/keywords/research-design","display_name":"Research design","score":0.4442068636417389},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.4222589433193207},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.41852331161499023},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3643801212310791},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35971683263778687},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.330680787563324},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3230352997779846},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19692209362983704},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15848925709724426},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14962127804756165},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.12969380617141724},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1254710555076599},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11548709869384766},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07535377144813538},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.06815403699874878}],"concepts":[{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.7426649332046509},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.737514078617096},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5962814092636108},{"id":"https://openalex.org/C87736272","wikidata":"https://www.wikidata.org/wiki/Q7621833","display_name":"Strategic design","level":3,"score":0.5835931897163391},{"id":"https://openalex.org/C99527880","wikidata":"https://www.wikidata.org/wiki/Q781118","display_name":"Universal design","level":2,"score":0.5322275757789612},{"id":"https://openalex.org/C33276779","wikidata":"https://www.wikidata.org/wiki/Q1943363","display_name":"Design elements and principles","level":2,"score":0.48271963000297546},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.47160276770591736},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4673362672328949},{"id":"https://openalex.org/C84119808","wikidata":"https://www.wikidata.org/wiki/Q1200694","display_name":"Design for All","level":3,"score":0.45293644070625305},{"id":"https://openalex.org/C2779318504","wikidata":"https://www.wikidata.org/wiki/Q1438035","display_name":"Research design","level":2,"score":0.4442068636417389},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4222589433193207},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.41852331161499023},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3643801212310791},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35971683263778687},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.330680787563324},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3230352997779846},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19692209362983704},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15848925709724426},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14962127804756165},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.12969380617141724},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1254710555076599},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11548709869384766},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07535377144813538},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.06815403699874878},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-51194-4_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-51194-4_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},{"id":"pmh:oai:flore.unifi.it:2158/1329636","is_oa":false,"landing_page_url":"https://hdl.handle.net/2158/1329636","pdf_url":null,"source":{"id":"https://openalex.org/S4306402033","display_name":"Florence Research (University of Florence)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45084792","host_organization_name":"University of Florence","host_organization_lineage":["https://openalex.org/I45084792"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.800000011920929,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W84182326","https://openalex.org/W251488658","https://openalex.org/W311264805","https://openalex.org/W629976429","https://openalex.org/W1565262925","https://openalex.org/W1603061682","https://openalex.org/W1951358270","https://openalex.org/W2089637420","https://openalex.org/W2158966316","https://openalex.org/W2529784940","https://openalex.org/W2558869683","https://openalex.org/W2761499696","https://openalex.org/W2785069285","https://openalex.org/W2810279014","https://openalex.org/W2890548887","https://openalex.org/W2907627651","https://openalex.org/W2940964300","https://openalex.org/W7073603065"],"related_works":["https://openalex.org/W2269539645","https://openalex.org/W2921557510","https://openalex.org/W2393100227","https://openalex.org/W2143315907","https://openalex.org/W2166567760","https://openalex.org/W2393746581","https://openalex.org/W2756965950","https://openalex.org/W4239542800","https://openalex.org/W2307997317","https://openalex.org/W3041897868"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-03T09:05:47.796612","created_date":"2025-10-10T00:00:00"}
