{"id":"https://openalex.org/W3037167909","doi":"https://doi.org/10.1007/978-3-030-51041-1_56","title":"Consequences of Emotional Work in Operational Environments of Service Production in Colombia","display_name":"Consequences of Emotional Work in Operational Environments of Service Production in Colombia","publication_year":2020,"publication_date":"2020-06-27","ids":{"openalex":"https://openalex.org/W3037167909","doi":"https://doi.org/10.1007/978-3-030-51041-1_56","mag":"3037167909"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-51041-1_56","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-51041-1_56","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004322958","display_name":"Olga Pi\u00f1eros","orcid":"https://orcid.org/0000-0001-9331-4823"},"institutions":[{"id":"https://openalex.org/I4210106163","display_name":"Corporaci\u00f3n Universitaria Minuto de Dios","ror":"https://ror.org/01r0dam38","country_code":"CO","type":"education","lineage":["https://openalex.org/I4210106163"]}],"countries":["CO"],"is_corresponding":true,"raw_author_name":"Olga Pi\u00f1eros","raw_affiliation_strings":["Occupational Health and Safety Administration Program, Corporaci\u00f3n Universitaria Minuto de Dios - UVD, Bogot\u00e1 D.C., Colombia"],"affiliations":[{"raw_affiliation_string":"Occupational Health and Safety Administration Program, Corporaci\u00f3n Universitaria Minuto de Dios - UVD, Bogot\u00e1 D.C., Colombia","institution_ids":["https://openalex.org/I4210106163"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101845372","display_name":"Carlos Mar\u00edn","orcid":null},"institutions":[{"id":"https://openalex.org/I4210106163","display_name":"Corporaci\u00f3n Universitaria Minuto de Dios","ror":"https://ror.org/01r0dam38","country_code":"CO","type":"education","lineage":["https://openalex.org/I4210106163"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Carlos Mar\u00edn","raw_affiliation_strings":["Occupational Health and Safety Administration Program, Corporaci\u00f3n Universitaria Minuto de Dios - UVD, Bogot\u00e1 D.C., Colombia"],"affiliations":[{"raw_affiliation_string":"Occupational Health and Safety Administration Program, Corporaci\u00f3n Universitaria Minuto de Dios - UVD, Bogot\u00e1 D.C., Colombia","institution_ids":["https://openalex.org/I4210106163"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004322958"],"corresponding_institution_ids":["https://openalex.org/I4210106163"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.09651477,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"424","last_page":"428"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.9645000100135803,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.6371615529060364},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5703757405281067},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.543485164642334},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4117642045021057},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32372575998306274},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.28844401240348816},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10597828030586243},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0965641438961029},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08705517649650574}],"concepts":[{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.6371615529060364},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5703757405281067},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.543485164642334},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4117642045021057},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32372575998306274},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28844401240348816},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10597828030586243},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0965641438961029},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08705517649650574},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-51041-1_56","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-51041-1_56","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.6299999952316284,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1434190741","https://openalex.org/W1597034473","https://openalex.org/W1757812814","https://openalex.org/W1919026880","https://openalex.org/W2013185034","https://openalex.org/W2809213438","https://openalex.org/W2925852634","https://openalex.org/W4230951772","https://openalex.org/W4238251516","https://openalex.org/W4248930185","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2530322880"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}