{"id":"https://openalex.org/W3041702836","doi":"https://doi.org/10.1007/978-3-030-49713-2_32","title":"The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention","display_name":"The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3041702836","doi":"https://doi.org/10.1007/978-3-030-49713-2_32","mag":"3041702836"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-49713-2_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-49713-2_32","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100658019","display_name":"Xiaorui Wang","orcid":"https://orcid.org/0000-0001-9633-1418"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]},{"id":"https://openalex.org/I4210085980","display_name":"Beijing Institute of Aeronautical Materials","ror":"https://ror.org/0099j7t54","country_code":"CN","type":"education","lineage":["https://openalex.org/I11838497","https://openalex.org/I4210085980"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xiaorui Wang","raw_affiliation_strings":["Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","Beijing Materials Handling Research Institute, 52 Yonghe Road, Beijing, 100007, People\u2019s Republic of China","Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"Beijing Materials Handling Research Institute, 52 Yonghe Road, Beijing, 100007, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4210085980"]},{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114043460","display_name":"Ronggang Zhou","orcid":null},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ronggang Zhou","raw_affiliation_strings":["Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015953286","display_name":"Renqian Zhang","orcid":"https://orcid.org/0000-0001-9539-3537"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Renqian Zhang","raw_affiliation_strings":["Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People\u2019s Republic of China","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"Beihang University, 37 Xueyuan Road, Beijing, 100191, People's Republic of China","institution_ids":["https://openalex.org/I82880672"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5100658019"],"corresponding_institution_ids":["https://openalex.org/I4210085980","https://openalex.org/I82880672"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":3.973,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.93123073,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"464","last_page":"475"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6663922667503357},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5710486173629761},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5647990107536316},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5212336778640747},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.49848318099975586},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4808548092842102},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.4686267673969269},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.36268723011016846},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.1873997449874878},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.11668089032173157}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6663922667503357},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5710486173629761},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5647990107536316},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5212336778640747},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.49848318099975586},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4808548092842102},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4686267673969269},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36268723011016846},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1873997449874878},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11668089032173157},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-49713-2_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-49713-2_32","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5699999928474426,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W64255906","https://openalex.org/W609293058","https://openalex.org/W770900661","https://openalex.org/W1557811160","https://openalex.org/W1787442784","https://openalex.org/W1979698978","https://openalex.org/W2009141150","https://openalex.org/W2028184439","https://openalex.org/W2035038536","https://openalex.org/W2035626379","https://openalex.org/W2039819956","https://openalex.org/W2043853407","https://openalex.org/W2061592058","https://openalex.org/W2062299969","https://openalex.org/W2073598450","https://openalex.org/W2110506823","https://openalex.org/W2110603020","https://openalex.org/W2114950600","https://openalex.org/W2129191571","https://openalex.org/W2133469585","https://openalex.org/W2158390034","https://openalex.org/W2418683369","https://openalex.org/W2505756943","https://openalex.org/W2590318521","https://openalex.org/W2752105767","https://openalex.org/W2758381388","https://openalex.org/W2796074766","https://openalex.org/W3011865677","https://openalex.org/W3122585423","https://openalex.org/W3123340585","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W4388203630","https://openalex.org/W2526386912","https://openalex.org/W2410591377","https://openalex.org/W2323113755","https://openalex.org/W2506793457","https://openalex.org/W2359476398","https://openalex.org/W2356645659","https://openalex.org/W2738162359"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
