{"id":"https://openalex.org/W3035524221","doi":"https://doi.org/10.1007/978-3-030-49108-6_29","title":"Service Design for Accessible Tourism","display_name":"Service Design for Accessible Tourism","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3035524221","doi":"https://doi.org/10.1007/978-3-030-49108-6_29","mag":"3035524221"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-49108-6_29","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-49108-6_29","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arbor.bfh.ch/14644/","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089240228","display_name":"Hans\u2010Peter Hutter","orcid":null},"institutions":[{"id":"https://openalex.org/I858936495","display_name":"ZHAW Zurich University of Applied Sciences","ror":"https://ror.org/05pmsvm27","country_code":"CH","type":"education","lineage":["https://openalex.org/I858936495"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Hans-Peter Hutter","raw_affiliation_strings":["InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland"],"affiliations":[{"raw_affiliation_string":"InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland","institution_ids":["https://openalex.org/I858936495"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070751563","display_name":"Alireza Darvishy","orcid":"https://orcid.org/0000-0002-7402-5206"},"institutions":[{"id":"https://openalex.org/I858936495","display_name":"ZHAW Zurich University of Applied Sciences","ror":"https://ror.org/05pmsvm27","country_code":"CH","type":"education","lineage":["https://openalex.org/I858936495"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Alireza Darvishy","raw_affiliation_strings":["InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland"],"affiliations":[{"raw_affiliation_string":"InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland","institution_ids":["https://openalex.org/I858936495"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089543227","display_name":"Stephan V. Roth","orcid":"https://orcid.org/0000-0002-6940-6012"},"institutions":[{"id":"https://openalex.org/I858936495","display_name":"ZHAW Zurich University of Applied Sciences","ror":"https://ror.org/05pmsvm27","country_code":"CH","type":"education","lineage":["https://openalex.org/I858936495"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Stephan Roth","raw_affiliation_strings":["InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland"],"affiliations":[{"raw_affiliation_string":"InIT Institute of Applied Information Technology, ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland","institution_ids":["https://openalex.org/I858936495"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035561642","display_name":"Susanne G\u00e4umann","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Susanne G\u00e4umann","raw_affiliation_strings":["Claire & George Stiftung, Berne, Switzerland"],"affiliations":[{"raw_affiliation_string":"Claire & George Stiftung, Berne, Switzerland","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041149204","display_name":"Heidi Kaspar","orcid":"https://orcid.org/0000-0002-1668-5855"},"institutions":[{"id":"https://openalex.org/I3132934759","display_name":"Kalaidos University of Applied Sciences","ror":"https://ror.org/049c2kr37","country_code":"CH","type":"education","lineage":["https://openalex.org/I3132934759"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Heidi Kaspar","raw_affiliation_strings":["Careum Hochschule Gesundheit, Fachhochschule Kalaidos, Z\u00fcrich, Switzerland"],"affiliations":[{"raw_affiliation_string":"Careum Hochschule Gesundheit, Fachhochschule Kalaidos, Z\u00fcrich, Switzerland","institution_ids":["https://openalex.org/I3132934759"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001130052","display_name":"Tatjana Thimm","orcid":"https://orcid.org/0000-0002-6927-8145"},"institutions":[{"id":"https://openalex.org/I9649716","display_name":"HTWG Hochschule Konstanz - Technik, Wirtschaft und Gestaltung","ror":"https://ror.org/051qw9f78","country_code":"DE","type":"education","lineage":["https://openalex.org/I9649716"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tatjana Thimm","raw_affiliation_strings":["Fakult\u00e4t Wirtschafts-, Kultur- und Rechtswissenschaften, HTWG Konstanz, Konstanz, Germany"],"affiliations":[{"raw_affiliation_string":"Fakult\u00e4t Wirtschafts-, Kultur- und Rechtswissenschaften, HTWG Konstanz, Konstanz, Germany","institution_ids":["https://openalex.org/I9649716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028907334","display_name":"Maksym Gaiduk","orcid":"https://orcid.org/0000-0001-9607-5709"},"institutions":[{"id":"https://openalex.org/I9649716","display_name":"HTWG Hochschule Konstanz - Technik, Wirtschaft und Gestaltung","ror":"https://ror.org/051qw9f78","country_code":"DE","type":"education","lineage":["https://openalex.org/I9649716"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Maksym Gaiduk","raw_affiliation_strings":["Ubiquitous Computing Lab, HTWG Konstanz, Konstanz, Germany"],"affiliations":[{"raw_affiliation_string":"Ubiquitous Computing Lab, HTWG Konstanz, Konstanz, Germany","institution_ids":["https://openalex.org/I9649716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062442241","display_name":"Sandra K. Evans","orcid":"https://orcid.org/0000-0001-5218-2190"},"institutions":[{"id":"https://openalex.org/I8087733","display_name":"University of T\u00fcbingen","ror":"https://ror.org/03a1kwz48","country_code":"DE","type":"education","lineage":["https://openalex.org/I8087733"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sandra Evans","raw_affiliation_strings":["LebensPhasenHaus, Eberhard Karls Universit\u00e4t T\u00fcbingen, T\u00fcbingen, Germany"],"affiliations":[{"raw_affiliation_string":"LebensPhasenHaus, Eberhard Karls Universit\u00e4t T\u00fcbingen, T\u00fcbingen, Germany","institution_ids":["https://openalex.org/I8087733"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108540225","display_name":"Martin Rosenberg","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Martin Rosenberg","raw_affiliation_strings":["NESTOR Intl. Corp. AG, Appenzell, Switzerland"],"affiliations":[{"raw_affiliation_string":"NESTOR Intl. Corp. AG, Appenzell, Switzerland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":9,"corresponding_author_ids":["https://openalex.org/A5089240228"],"corresponding_institution_ids":["https://openalex.org/I858936495"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.7909,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.86387977,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"409","last_page":"419"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9918000102043152,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.73373943567276},{"id":"https://openalex.org/keywords/bridging","display_name":"Bridging (networking)","score":0.7113198637962341},{"id":"https://openalex.org/keywords/accommodation","display_name":"Accommodation","score":0.654395580291748},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6082157492637634},{"id":"https://openalex.org/keywords/assistive-technology","display_name":"Assistive technology","score":0.5726048946380615},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5069153904914856},{"id":"https://openalex.org/keywords/phase","display_name":"Phase (matter)","score":0.4247232675552368},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3892737627029419},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3416069746017456},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1530558466911316},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1382608711719513},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.13593345880508423},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.11367034912109375}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.73373943567276},{"id":"https://openalex.org/C174348530","wikidata":"https://www.wikidata.org/wiki/Q188635","display_name":"Bridging (networking)","level":2,"score":0.7113198637962341},{"id":"https://openalex.org/C157660682","wikidata":"https://www.wikidata.org/wiki/Q419793","display_name":"Accommodation","level":2,"score":0.654395580291748},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6082157492637634},{"id":"https://openalex.org/C3017715821","wikidata":"https://www.wikidata.org/wiki/Q688498","display_name":"Assistive technology","level":2,"score":0.5726048946380615},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5069153904914856},{"id":"https://openalex.org/C44280652","wikidata":"https://www.wikidata.org/wiki/Q104837","display_name":"Phase (matter)","level":2,"score":0.4247232675552368},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3892737627029419},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3416069746017456},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1530558466911316},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1382608711719513},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.13593345880508423},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.11367034912109375},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-030-49108-6_29","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-49108-6_29","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:arbor.bfh.ch:14644","is_oa":true,"landing_page_url":"https://arbor.bfh.ch/14644/","pdf_url":null,"source":{"id":"https://openalex.org/S4406922806","display_name":"ARBOR - Bern University of Applied Sciences Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Hutter, Hans-Peter; Darvishy, Alireza; Roth, Stephan; G\u00e4umann, Susanne; Kaspar, Heidi; Thimm, Tatjana; Gaiduk, Maksym; Evans, Sandra; Rosenberg, Martin (2020). Service Design for Accessible Tourism In: Antona, Margherita; Stephanidis, Constantine (eds.) Universal Access in Human-Computer Interaction. Applications and Practice (pp. 409-419). Cham: Springer International Publishing AG","raw_type":"info:eu-repo/semantics/bookPart"},{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/20140","is_oa":true,"landing_page_url":"https://hdl.handle.net/11475/20140","pdf_url":null,"source":{"id":"https://openalex.org/S4306401810","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"},{"id":"pmh:oai:elib.uni-konstanz.de-htwg:2637","is_oa":false,"landing_page_url":"https://opus.htwg-konstanz.de/frontdoor/index/index/docId/2637","pdf_url":null,"source":{"id":"https://openalex.org/S4306400170","display_name":"URN-Resolver at the German National Library (German National Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2802635041","host_organization_name":"Technische Informationsbibliothek (TIB)","host_organization_lineage":["https://openalex.org/I2802635041"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"doc-type:conferenceObject"}],"best_oa_location":{"id":"pmh:oai:arbor.bfh.ch:14644","is_oa":true,"landing_page_url":"https://arbor.bfh.ch/14644/","pdf_url":null,"source":{"id":"https://openalex.org/S4406922806","display_name":"ARBOR - Bern University of Applied Sciences Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Hutter, Hans-Peter; Darvishy, Alireza; Roth, Stephan; G\u00e4umann, Susanne; Kaspar, Heidi; Thimm, Tatjana; Gaiduk, Maksym; Evans, Sandra; Rosenberg, Martin (2020). Service Design for Accessible Tourism In: Antona, Margherita; Stephanidis, Constantine (eds.) Universal Access in Human-Computer Interaction. Applications and Practice (pp. 409-419). Cham: Springer International Publishing AG","raw_type":"info:eu-repo/semantics/bookPart"},"sustainable_development_goals":[{"score":0.5,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W646411031","https://openalex.org/W1602591785","https://openalex.org/W2612648187"],"related_works":["https://openalex.org/W61434238","https://openalex.org/W4248007958","https://openalex.org/W1973833648","https://openalex.org/W2965932060","https://openalex.org/W2498980263","https://openalex.org/W2016762717","https://openalex.org/W4384575630","https://openalex.org/W4316511168","https://openalex.org/W4386471499","https://openalex.org/W2296436437"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}