{"id":"https://openalex.org/W3015166375","doi":"https://doi.org/10.1007/978-3-030-44038-1_92","title":"A Smart ChatBot for Specialist Domains","display_name":"A Smart ChatBot for Specialist Domains","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3015166375","doi":"https://doi.org/10.1007/978-3-030-44038-1_92","mag":"3015166375"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-44038-1_92","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-44038-1_92","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014857836","display_name":"Roberto Canonico","orcid":"https://orcid.org/0000-0002-0496-1285"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Roberto Canonico","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042577438","display_name":"Giovanni Cozzolino","orcid":"https://orcid.org/0000-0003-4794-6023"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giovanni Cozzolino","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057490206","display_name":"Antonino Ferraro","orcid":"https://orcid.org/0000-0002-1326-0325"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonino Ferraro","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081965427","display_name":"Vincenzo Moscato","orcid":"https://orcid.org/0000-0002-0754-7696"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Vincenzo Moscato","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067863367","display_name":"Antonio Picariello","orcid":"https://orcid.org/0000-0003-4804-1007"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonio Picariello","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049112774","display_name":"Fabio Sorrentino","orcid":"https://orcid.org/0000-0001-9764-8740"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fabio Raimondo Sorrentino","raw_affiliation_strings":["Citel Group Srl, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"Citel Group Srl, Naples, Italy","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080190737","display_name":"Giancarlo Sperl\u00ed","orcid":"https://orcid.org/0000-0003-4033-3777"},"institutions":[{"id":"https://openalex.org/I4210104655","display_name":"Ingegneria dei Trasporti (Italy)","ror":"https://ror.org/01fp7rv25","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210104655"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giancarlo Sperl\u00ec","raw_affiliation_strings":["DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy"],"affiliations":[{"raw_affiliation_string":"DIETI, University of Napoli Federico II, via Claudio 21, Naples, Italy","institution_ids":["https://openalex.org/I4210104655"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5014857836"],"corresponding_institution_ids":["https://openalex.org/I4210104655"],"apc_list":null,"apc_paid":null,"fwci":10.5436,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.98256561,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1003","last_page":"1010"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.978600025177002,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8790669441223145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4956866502761841},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.301766574382782}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8790669441223145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4956866502761841},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.301766574382782}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-44038-1_92","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-44038-1_92","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","score":0.75,"display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W2089718323","https://openalex.org/W2309308890","https://openalex.org/W2519974261","https://openalex.org/W2537733234","https://openalex.org/W2605606249","https://openalex.org/W2617194311","https://openalex.org/W2625871229","https://openalex.org/W2770245698","https://openalex.org/W2781765535","https://openalex.org/W2883650922","https://openalex.org/W2889174650","https://openalex.org/W2889215087","https://openalex.org/W2902217250","https://openalex.org/W2917891033","https://openalex.org/W2966217087","https://openalex.org/W2978405523","https://openalex.org/W2980447164","https://openalex.org/W2980914253"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":6}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}