{"id":"https://openalex.org/W3001458828","doi":"https://doi.org/10.1007/978-3-030-39634-3_3","title":"Evaluating Digitalization of Social Services from the Viewpoint of the Citizen","display_name":"Evaluating Digitalization of Social Services from the Viewpoint of the Citizen","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3001458828","doi":"https://doi.org/10.1007/978-3-030-39634-3_3","mag":"3001458828"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-39634-3_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-39634-3_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-03759120","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082247957","display_name":"Anne-Marie Tuikka","orcid":"https://orcid.org/0000-0002-2962-105X"},"institutions":[{"id":"https://openalex.org/I155660961","display_name":"University of Turku","ror":"https://ror.org/05vghhr25","country_code":"FI","type":"education","lineage":["https://openalex.org/I155660961"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Anne-Marie Tuikka","raw_affiliation_strings":["University of Turku, 20014, Turku, Finland"],"raw_orcid":"https://orcid.org/0000-0002-2962-105X","affiliations":[{"raw_affiliation_string":"University of Turku, 20014, Turku, Finland","institution_ids":["https://openalex.org/I155660961"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5082247957"],"corresponding_institution_ids":["https://openalex.org/I155660961"],"apc_list":null,"apc_paid":null,"fwci":1.7928,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.84676445,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"23","last_page":"30"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9882000088691711,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9882000088691711,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9327999949455261,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-welfare","display_name":"Social Welfare","score":0.7219976782798767},{"id":"https://openalex.org/keywords/allowance","display_name":"Allowance (engineering)","score":0.6752733588218689},{"id":"https://openalex.org/keywords/unit","display_name":"Unit (ring theory)","score":0.5091437697410583},{"id":"https://openalex.org/keywords/unemployment","display_name":"Unemployment","score":0.497177392244339},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.47590550780296326},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.3630814552307129},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.33677610754966736},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.319088876247406},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2895374596118927},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.17058065533638},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.07625290751457214}],"concepts":[{"id":"https://openalex.org/C536738050","wikidata":"https://www.wikidata.org/wiki/Q3249071","display_name":"Social Welfare","level":2,"score":0.7219976782798767},{"id":"https://openalex.org/C2779268580","wikidata":"https://www.wikidata.org/wiki/Q3447087","display_name":"Allowance (engineering)","level":2,"score":0.6752733588218689},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.5091437697410583},{"id":"https://openalex.org/C2778126366","wikidata":"https://www.wikidata.org/wiki/Q41171","display_name":"Unemployment","level":2,"score":0.497177392244339},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47590550780296326},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.3630814552307129},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33677610754966736},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.319088876247406},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2895374596118927},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17058065533638},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.07625290751457214},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-39634-3_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-39634-3_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03759120v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03759120","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.23-30, ⟨10.1007/978-3-030-39634-3_3⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-03759120v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-03759120","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.23-30, ⟨10.1007/978-3-030-39634-3_3⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"score":0.550000011920929,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W168296325","https://openalex.org/W1495091480","https://openalex.org/W1789051789","https://openalex.org/W2001016397","https://openalex.org/W2004200863","https://openalex.org/W2025896074","https://openalex.org/W2034539752","https://openalex.org/W2039235732","https://openalex.org/W2039879678","https://openalex.org/W2112240492","https://openalex.org/W2116175377","https://openalex.org/W2124049460","https://openalex.org/W2166590584","https://openalex.org/W2350049502","https://openalex.org/W2415031882","https://openalex.org/W2551403686","https://openalex.org/W2595812109","https://openalex.org/W2612553209","https://openalex.org/W2623630050","https://openalex.org/W2764240062","https://openalex.org/W2786643142","https://openalex.org/W2890696931","https://openalex.org/W3191010995"],"related_works":["https://openalex.org/W2377103554","https://openalex.org/W2022383572","https://openalex.org/W2883689679","https://openalex.org/W2038580904","https://openalex.org/W2384235711","https://openalex.org/W2353102204","https://openalex.org/W2467342895","https://openalex.org/W4293230297","https://openalex.org/W2356058709","https://openalex.org/W2108772681"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}