{"id":"https://openalex.org/W2999377038","doi":"https://doi.org/10.1007/978-3-030-39540-7_15","title":"Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations","display_name":"Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W2999377038","doi":"https://doi.org/10.1007/978-3-030-39540-7_15","mag":"2999377038"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-39540-7_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-39540-7_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.gla.ac.uk/208175/1/208175.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027666533","display_name":"Guy Laban","orcid":"https://orcid.org/0000-0002-3796-1804"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["GB","NL"],"is_corresponding":true,"raw_author_name":"Guy Laban","raw_affiliation_strings":["Gradute School of Communication, University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, The Netherlands","Institute of Neuroscience and Psychology, School of Psychology, University of Glasgow, 62 Hillhead Street, Glasgow, G12 8QB, UK"],"raw_orcid":"https://orcid.org/0000-0002-3796-1804","affiliations":[{"raw_affiliation_string":"Gradute School of Communication, University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I887064364"]},{"raw_affiliation_string":"Institute of Neuroscience and Psychology, School of Psychology, University of Glasgow, 62 Hillhead Street, Glasgow, G12 8QB, UK","institution_ids":["https://openalex.org/I7882870"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044033735","display_name":"Theo Araujo","orcid":"https://orcid.org/0000-0002-4633-9339"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["GB","NL"],"is_corresponding":false,"raw_author_name":"Theo Araujo","raw_affiliation_strings":["Gradute School of Communication, University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, The Netherlands","Institute of Neuroscience and Psychology, School of Psychology, University of Glasgow, 62 Hillhead Street, Glasgow, G12 8QB, UK","Amsterdam School of Communication Research (ASCoR), University of Amsterdam, P.O. Box 15793, 1001 NG, Amsterdam, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-4633-9339","affiliations":[{"raw_affiliation_string":"Gradute School of Communication, University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I887064364"]},{"raw_affiliation_string":"Institute of Neuroscience and Psychology, School of Psychology, University of Glasgow, 62 Hillhead Street, Glasgow, G12 8QB, UK","institution_ids":["https://openalex.org/I7882870"]},{"raw_affiliation_string":"Amsterdam School of Communication Research (ASCoR), University of Amsterdam, P.O. Box 15793, 1001 NG, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I887064364"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5027666533"],"corresponding_institution_ids":["https://openalex.org/I7882870","https://openalex.org/I887064364"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.1917,"has_fulltext":true,"cited_by_count":24,"citation_normalized_percentile":{"value":0.90208883,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"215","last_page":"228"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7162160873413086},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6756918430328369},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6646544933319092},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6528353691101074},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5895421504974365},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.5341483950614929},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5306752324104309},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4912344813346863},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4462526738643646},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3624337911605835},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24821656942367554},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.21562513709068298},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09873989224433899},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06819352507591248},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.06364831328392029}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7162160873413086},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6756918430328369},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6646544933319092},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6528353691101074},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5895421504974365},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.5341483950614929},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5306752324104309},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4912344813346863},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4462526738643646},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3624337911605835},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24821656942367554},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.21562513709068298},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09873989224433899},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06819352507591248},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.06364831328392029},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-030-39540-7_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-39540-7_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:eprints.gla.ac.uk:208175","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/208175/1/208175.pdf","pdf_url":"https://eprints.gla.ac.uk/208175/1/208175.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference Proceedings"},{"id":"pmh:oai:dare.uva.nl:openaire/a690c473-0c81-41e6-9b9e-ec1857c6b203","is_oa":true,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/working-together-with-conversational-agents(a690c473-0c81-41e6-9b9e-ec1857c6b203).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:dare.uva.nl:publications/a690c473-0c81-41e6-9b9e-ec1857c6b203","is_oa":true,"landing_page_url":"https://hdl.handle.net/11245.1/a690c473-0c81-41e6-9b9e-ec1857c6b203","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:eprints.gla.ac.uk:208175","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/208175/1/208175.pdf","pdf_url":"https://eprints.gla.ac.uk/208175/1/208175.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference Proceedings"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W791007803","https://openalex.org/W1496253462","https://openalex.org/W1507965568","https://openalex.org/W1546282236","https://openalex.org/W1546640831","https://openalex.org/W1582382940","https://openalex.org/W1595732857","https://openalex.org/W1841352775","https://openalex.org/W1849190772","https://openalex.org/W1967079575","https://openalex.org/W1982343866","https://openalex.org/W1989844817","https://openalex.org/W1991015565","https://openalex.org/W1994833890","https://openalex.org/W1995031937","https://openalex.org/W2030255799","https://openalex.org/W2032365241","https://openalex.org/W2032568497","https://openalex.org/W2039133058","https://openalex.org/W2053451628","https://openalex.org/W2055669065","https://openalex.org/W2071342046","https://openalex.org/W2091954440","https://openalex.org/W2093056731","https://openalex.org/W2098225165","https://openalex.org/W2099019320","https://openalex.org/W2105257501","https://openalex.org/W2117272332","https://openalex.org/W2121901021","https://openalex.org/W2137247419","https://openalex.org/W2156897926","https://openalex.org/W2163039781","https://openalex.org/W2164772857","https://openalex.org/W2165529900","https://openalex.org/W2331510717","https://openalex.org/W2481968589","https://openalex.org/W2499526086","https://openalex.org/W2537934446","https://openalex.org/W2777308729","https://openalex.org/W2795037203","https://openalex.org/W2809486926","https://openalex.org/W2896735034","https://openalex.org/W2914188784","https://openalex.org/W2927819804","https://openalex.org/W3006273443","https://openalex.org/W4234536082","https://openalex.org/W4253505427"],"related_works":["https://openalex.org/W48079147","https://openalex.org/W2394821827","https://openalex.org/W2500779211","https://openalex.org/W2628861693","https://openalex.org/W2598946408","https://openalex.org/W3196817267","https://openalex.org/W2742181818","https://openalex.org/W2053633997","https://openalex.org/W337810568","https://openalex.org/W1209103846"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4}],"updated_date":"2026-08-26T07:47:46.906454","created_date":"2025-10-10T00:00:00"}
