{"id":"https://openalex.org/W3003394595","doi":"https://doi.org/10.1007/978-3-030-38724-2_4","title":"Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance","display_name":"Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3003394595","doi":"https://doi.org/10.1007/978-3-030-38724-2_4","mag":"3003394595"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-38724-2_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-38724-2_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054792201","display_name":"Stephanie Halbr\u00fcgge","orcid":null},"institutions":[{"id":"https://openalex.org/I179225836","display_name":"University of Augsburg","ror":"https://ror.org/03p14d497","country_code":"DE","type":"education","lineage":["https://openalex.org/I179225836"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stephanie Halbr\u00fcgge","raw_affiliation_strings":["FIM Research Center, University of Augsburg, Augsburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FIM Research Center, University of Augsburg, Augsburg, Germany","institution_ids":["https://openalex.org/I179225836"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029998644","display_name":"Lars Wederhake","orcid":"https://orcid.org/0000-0002-1619-161X"},"institutions":[{"id":"https://openalex.org/I4210110507","display_name":"Fraunhofer Institute for Applied Information Technology","ror":"https://ror.org/01ak24c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210110507","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Lars Wederhake","raw_affiliation_strings":["Project Group Business and Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Project Group Business and Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","institution_ids":["https://openalex.org/I4210110507"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079096698","display_name":"Linda Wolf","orcid":"https://orcid.org/0000-0002-7758-1144"},"institutions":[{"id":"https://openalex.org/I179225836","display_name":"University of Augsburg","ror":"https://ror.org/03p14d497","country_code":"DE","type":"education","lineage":["https://openalex.org/I179225836"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Linda Wolf","raw_affiliation_strings":["FIM Research Center, University of Augsburg, Augsburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FIM Research Center, University of Augsburg, Augsburg, Germany","institution_ids":["https://openalex.org/I179225836"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.018,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.95019492,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"47","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10768","display_name":"Electric Vehicles and Infrastructure","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10768","display_name":"Electric Vehicles and Infrastructure","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12238","display_name":"Green IT and Sustainability","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10663","display_name":"Advanced Battery Technologies Research","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5207645297050476},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44918522238731384},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33487191796302795},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15094074606895447}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5207645297050476},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44918522238731384},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33487191796302795},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15094074606895447}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/978-3-030-38724-2_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-38724-2_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai::54445","is_oa":false,"landing_page_url":"https://eref.uni-bayreuth.de/54445/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196442","display_name":"ERef Bayreuth (University of Bayreuth)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I54009628","host_organization_name":"University of Bayreuth","host_organization_lineage":["https://openalex.org/I54009628"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Aufsatz in einem Buch"},{"id":"pmh:oai:fraunhofer.de:N-582472","is_oa":false,"landing_page_url":"http://publica.fraunhofer.de/documents/N-582472.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400801","display_name":"Publikationsdatenbank der Fraunhofer-Gesellschaft (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fraunhofer FIT","raw_type":"Conference Paper"},{"id":"pmh:oai:publica.fraunhofer.de:publica/408026","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/408026","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"pmh:oai:uni-augsburg.opus-bayern.de:88706","is_oa":false,"landing_page_url":"https://opus.bibliothek.uni-augsburg.de/opus4/frontdoor/index/index/docId/88706","pdf_url":null,"source":{"id":"https://openalex.org/S4306400930","display_name":"OPUS (Augsburg University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I119916105","host_organization_name":"Augsburg University","host_organization_lineage":["https://openalex.org/I119916105"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"bookpart"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W81091996","https://openalex.org/W88136323","https://openalex.org/W279724836","https://openalex.org/W844844346","https://openalex.org/W1486675300","https://openalex.org/W1528921162","https://openalex.org/W1585155070","https://openalex.org/W1987874405","https://openalex.org/W2003871514","https://openalex.org/W2045682888","https://openalex.org/W2066564878","https://openalex.org/W2073887714","https://openalex.org/W2107604945","https://openalex.org/W2133469585","https://openalex.org/W2136451344","https://openalex.org/W2150481105","https://openalex.org/W2153560871","https://openalex.org/W2166032900","https://openalex.org/W2169805129","https://openalex.org/W2213835932","https://openalex.org/W2277981326","https://openalex.org/W2312501688","https://openalex.org/W2321315841","https://openalex.org/W2333954233","https://openalex.org/W2531642190","https://openalex.org/W2561541846","https://openalex.org/W2614924618","https://openalex.org/W2620665546","https://openalex.org/W2714505431","https://openalex.org/W2770290819","https://openalex.org/W2792929074","https://openalex.org/W2887905354","https://openalex.org/W2914723769","https://openalex.org/W2980146107","https://openalex.org/W3011865677","https://openalex.org/W3151685851","https://openalex.org/W4238019501","https://openalex.org/W4252952299"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2530322880"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}