{"id":"https://openalex.org/W3001506717","doi":"https://doi.org/10.1007/978-3-030-38724-2_15","title":"Understanding the Impact of Artificial Intelligence on Services","display_name":"Understanding the Impact of Artificial Intelligence on Services","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3001506717","doi":"https://doi.org/10.1007/978-3-030-38724-2_15","mag":"3001506717"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-38724-2_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-38724-2_15","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005525976","display_name":"Pedro Ferreira","orcid":"https://orcid.org/0000-0001-7015-5460"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Pedro Ferreira","raw_affiliation_strings":["Faculty of Engineering, University of Porto, Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017467078","display_name":"Jorge Teixeira","orcid":"https://orcid.org/0000-0003-3729-6987"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]},{"id":"https://openalex.org/I4210166615","display_name":"INESC TEC","ror":"https://ror.org/05fa8ka61","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210125590","https://openalex.org/I4210166615"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jorge Grenha Teixeira","raw_affiliation_strings":["Faculty of Engineering, University of Porto, Porto, Portugal","INESC TEC, Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]},{"raw_affiliation_string":"INESC TEC, Porto, Portugal","institution_ids":["https://openalex.org/I4210166615"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075704593","display_name":"Lu\u00eds F. Teixeira","orcid":"https://orcid.org/0000-0002-4050-7880"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]},{"id":"https://openalex.org/I4210166615","display_name":"INESC TEC","ror":"https://ror.org/05fa8ka61","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210125590","https://openalex.org/I4210166615"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Lu\u00eds F. Teixeira","raw_affiliation_strings":["Faculty of Engineering, University of Porto, Porto, Portugal","INESC TEC, Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]},{"raw_affiliation_string":"INESC TEC, Porto, Portugal","institution_ids":["https://openalex.org/I4210166615"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"202","last_page":"213"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9757999777793884,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5668712854385376},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.4725622534751892},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45316755771636963},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44042131304740906},{"id":"https://openalex.org/keywords/applications-of-artificial-intelligence","display_name":"Applications of artificial intelligence","score":0.43092411756515503},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.37017136812210083},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.34901362657546997},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3302157521247864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.279727578163147},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19619378447532654}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5668712854385376},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4725622534751892},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45316755771636963},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44042131304740906},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.43092411756515503},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.37017136812210083},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.34901362657546997},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3302157521247864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.279727578163147},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19619378447532654}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-38724-2_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-38724-2_15","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.47999998927116394,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W972842902","https://openalex.org/W1605480990","https://openalex.org/W1605824561","https://openalex.org/W1607675442","https://openalex.org/W1830867736","https://openalex.org/W1981742050","https://openalex.org/W1989784053","https://openalex.org/W2001771035","https://openalex.org/W2003446392","https://openalex.org/W2016207263","https://openalex.org/W2037021691","https://openalex.org/W2087411274","https://openalex.org/W2119797181","https://openalex.org/W2126840412","https://openalex.org/W2129077848","https://openalex.org/W2133880275","https://openalex.org/W2145482038","https://openalex.org/W2150081050","https://openalex.org/W2155167238","https://openalex.org/W2169558102","https://openalex.org/W2228303476","https://openalex.org/W2329395632","https://openalex.org/W2408999922","https://openalex.org/W2526781987","https://openalex.org/W2559333414","https://openalex.org/W2582336686","https://openalex.org/W2610608021","https://openalex.org/W2622762743","https://openalex.org/W2786141192","https://openalex.org/W2789669838","https://openalex.org/W3124401164","https://openalex.org/W4251915282"],"related_works":["https://openalex.org/W3128908425","https://openalex.org/W2144661394","https://openalex.org/W164118282","https://openalex.org/W4299638067","https://openalex.org/W2047245866","https://openalex.org/W2497585214","https://openalex.org/W2517779620","https://openalex.org/W2314482372","https://openalex.org/W3008366965","https://openalex.org/W1039292361"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
