{"id":"https://openalex.org/W2972980940","doi":"https://doi.org/10.1007/978-3-030-35888-4_51","title":"Should a Robot Guide Like a Human? A\u00a0Qualitative Four-Phase Study of a Shopping Mall Robot","display_name":"Should a Robot Guide Like a Human? A\u00a0Qualitative Four-Phase Study of a Shopping Mall Robot","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972980940","doi":"https://doi.org/10.1007/978-3-030-35888-4_51","mag":"2972980940"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-35888-4_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-35888-4_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031942948","display_name":"P\u00e4ivi Heikkil\u00e4","orcid":"https://orcid.org/0000-0002-8999-179X"},"institutions":[{"id":"https://openalex.org/I87653560","display_name":"VTT Technical Research Centre of Finland","ror":"https://ror.org/04b181w54","country_code":"FI","type":"nonprofit","lineage":["https://openalex.org/I4210089493","https://openalex.org/I87653560"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"P\u00e4ivi Heikkil\u00e4","raw_affiliation_strings":["VTT Technical Research Centre of Finland Ltd, Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"VTT Technical Research Centre of Finland Ltd, Tampere, Finland","institution_ids":["https://openalex.org/I87653560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045765892","display_name":"Hanna Lammi","orcid":"https://orcid.org/0000-0001-7849-0845"},"institutions":[{"id":"https://openalex.org/I87653560","display_name":"VTT Technical Research Centre of Finland","ror":"https://ror.org/04b181w54","country_code":"FI","type":"nonprofit","lineage":["https://openalex.org/I4210089493","https://openalex.org/I87653560"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Hanna Lammi","raw_affiliation_strings":["VTT Technical Research Centre of Finland Ltd, Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"VTT Technical Research Centre of Finland Ltd, Tampere, Finland","institution_ids":["https://openalex.org/I87653560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005997758","display_name":"Marketta Niemel\u00e4","orcid":"https://orcid.org/0000-0002-8370-9626"},"institutions":[{"id":"https://openalex.org/I87653560","display_name":"VTT Technical Research Centre of Finland","ror":"https://ror.org/04b181w54","country_code":"FI","type":"nonprofit","lineage":["https://openalex.org/I4210089493","https://openalex.org/I87653560"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Marketta Niemel\u00e4","raw_affiliation_strings":["VTT Technical Research Centre of Finland Ltd, Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"VTT Technical Research Centre of Finland Ltd, Tampere, Finland","institution_ids":["https://openalex.org/I87653560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019271640","display_name":"Kathleen Belhassein","orcid":"https://orcid.org/0000-0001-9749-7903"},"institutions":[{"id":"https://openalex.org/I3131550300","display_name":"Universit\u00e9 Toulouse-I-Capitole","ror":"https://ror.org/0443n9e75","country_code":"FR","type":"education","lineage":["https://openalex.org/I3131550300"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I134560555","https://openalex.org/I190497903","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210159245","https://openalex.org/I4387153255","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Kathleen Belhassein","raw_affiliation_strings":["CLLE, Univ. Toulouse, CNRS, UT2J, Toulouse, France","LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France"],"affiliations":[{"raw_affiliation_string":"CLLE, Univ. Toulouse, CNRS, UT2J, Toulouse, France","institution_ids":["https://openalex.org/I3131550300","https://openalex.org/I17866349","https://openalex.org/I1294671590"]},{"raw_affiliation_string":"LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I1294671590","https://openalex.org/I190497903"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083449055","display_name":"Guillaume Sarthou","orcid":"https://orcid.org/0000-0002-4438-2763"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I134560555","https://openalex.org/I190497903","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210159245","https://openalex.org/I4387153255","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Guillaume Sarthou","raw_affiliation_strings":["LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France"],"affiliations":[{"raw_affiliation_string":"LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I1294671590","https://openalex.org/I190497903"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048855616","display_name":"Antti Tammela","orcid":"https://orcid.org/0000-0003-0193-5724"},"institutions":[{"id":"https://openalex.org/I87653560","display_name":"VTT Technical Research Centre of Finland","ror":"https://ror.org/04b181w54","country_code":"FI","type":"nonprofit","lineage":["https://openalex.org/I4210089493","https://openalex.org/I87653560"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Antti Tammela","raw_affiliation_strings":["VTT Technical Research Centre of Finland Ltd, Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"VTT Technical Research Centre of Finland Ltd, Tampere, Finland","institution_ids":["https://openalex.org/I87653560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008063404","display_name":"Aur\u00e9lie Clodic","orcid":"https://orcid.org/0009-0009-6484-8143"},"institutions":[{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I134560555","https://openalex.org/I190497903","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210159245","https://openalex.org/I4387153255","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Aur\u00e9lie Clodic","raw_affiliation_strings":["LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France"],"affiliations":[{"raw_affiliation_string":"LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I1294671590","https://openalex.org/I190497903"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063091956","display_name":"Rachid Alami","orcid":"https://orcid.org/0000-0002-9558-8163"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I17866349","display_name":"Universit\u00e9 F\u00e9d\u00e9rale de Toulouse Midi-Pyr\u00e9n\u00e9es","ror":"https://ror.org/004raaa70","country_code":"FR","type":"education","lineage":["https://openalex.org/I17866349"]},{"id":"https://openalex.org/I190497903","display_name":"Laboratoire d'Analyse et d'Architecture des Syst\u00e8mes","ror":"https://ror.org/03vcm6439","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I134560555","https://openalex.org/I190497903","https://openalex.org/I196454796","https://openalex.org/I205747304","https://openalex.org/I205747304","https://openalex.org/I4210095849","https://openalex.org/I4210159245","https://openalex.org/I4387153255","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862","https://openalex.org/I4405258862"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Rachid Alami","raw_affiliation_strings":["LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France"],"affiliations":[{"raw_affiliation_string":"LAAS-CNRS, Univ. Toulouse, CNRS, Toulouse, France","institution_ids":["https://openalex.org/I17866349","https://openalex.org/I1294671590","https://openalex.org/I190497903"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5031942948"],"corresponding_institution_ids":["https://openalex.org/I87653560"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":12.6866,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.98797029,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"548","last_page":"557"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9825000166893005,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/shopping-mall","display_name":"Shopping mall","score":0.7386182546615601},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7182158827781677},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6784994006156921},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6054254770278931},{"id":"https://openalex.org/keywords/gesture","display_name":"Gesture","score":0.5392239689826965},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5384544730186462},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5255643129348755},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.4684467613697052},{"id":"https://openalex.org/keywords/guidance-system","display_name":"Guidance system","score":0.46344947814941406},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.46247684955596924},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.45377781987190247},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.37641918659210205},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.2689646780490875},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.1862969696521759},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.17690199613571167},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1294872760772705},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08538949489593506},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07348871231079102}],"concepts":[{"id":"https://openalex.org/C2776678367","wikidata":"https://www.wikidata.org/wiki/Q31374404","display_name":"Shopping mall","level":2,"score":0.7386182546615601},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7182158827781677},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6784994006156921},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6054254770278931},{"id":"https://openalex.org/C207347870","wikidata":"https://www.wikidata.org/wiki/Q371174","display_name":"Gesture","level":2,"score":0.5392239689826965},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5384544730186462},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5255643129348755},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.4684467613697052},{"id":"https://openalex.org/C201004817","wikidata":"https://www.wikidata.org/wiki/Q1707071","display_name":"Guidance system","level":2,"score":0.46344947814941406},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.46247684955596924},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.45377781987190247},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.37641918659210205},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.2689646780490875},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.1862969696521759},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.17690199613571167},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1294872760772705},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08538949489593506},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07348871231079102},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-35888-4_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-35888-4_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","score":0.4300000071525574,"id":"https://metadata.un.org/sdg/11"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W627052015","https://openalex.org/W1502790603","https://openalex.org/W1503384602","https://openalex.org/W1504784536","https://openalex.org/W1572515735","https://openalex.org/W2002772296","https://openalex.org/W2021732034","https://openalex.org/W2025784353","https://openalex.org/W2049742126","https://openalex.org/W2103905489","https://openalex.org/W2110750157","https://openalex.org/W2111297944","https://openalex.org/W2118389211","https://openalex.org/W2123076731","https://openalex.org/W2146156285","https://openalex.org/W2166116862","https://openalex.org/W2267107524","https://openalex.org/W2528517087","https://openalex.org/W2577252425","https://openalex.org/W2594204579","https://openalex.org/W2913023351","https://openalex.org/W2953480539","https://openalex.org/W2953624642","https://openalex.org/W2960202714","https://openalex.org/W6764749948"],"related_works":["https://openalex.org/W4391680636","https://openalex.org/W2121301744","https://openalex.org/W2160434794","https://openalex.org/W3181705171","https://openalex.org/W2935080094","https://openalex.org/W2586715940","https://openalex.org/W3005142023","https://openalex.org/W2166267632","https://openalex.org/W2049851324","https://openalex.org/W4250841346"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2026-03-17T09:09:15.849793","created_date":"2025-10-10T00:00:00"}