{"id":"https://openalex.org/W2972011456","doi":"https://doi.org/10.1007/978-3-030-30244-3_33","title":"Extracting Actionable Knowledge to Increase Business Utility in Sport Services","display_name":"Extracting Actionable Knowledge to Increase Business Utility in Sport Services","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972011456","doi":"https://doi.org/10.1007/978-3-030-30244-3_33","mag":"2972011456"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-30244-3_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-30244-3_33","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10400.2/8707","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002153185","display_name":"Paulo Pinheiro","orcid":"https://orcid.org/0000-0002-8912-2244"},"institutions":[{"id":"https://openalex.org/I201025148","display_name":"Universidade Aberta","ror":"https://ror.org/02rv3w387","country_code":"PT","type":"education","lineage":["https://openalex.org/I201025148"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Paulo Pinheiro","raw_affiliation_strings":["Universidade Aberta and Cedis, Lisbon, Portugal"],"raw_orcid":"https://orcid.org/0000-0002-8912-2244","affiliations":[{"raw_affiliation_string":"Universidade Aberta and Cedis, Lisbon, Portugal","institution_ids":["https://openalex.org/I201025148"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031511260","display_name":"Lu\u00eds Cavique","orcid":"https://orcid.org/0000-0002-5590-1493"},"institutions":[{"id":"https://openalex.org/I201025148","display_name":"Universidade Aberta","ror":"https://ror.org/02rv3w387","country_code":"PT","type":"education","lineage":["https://openalex.org/I201025148"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Lu\u00eds Cavique","raw_affiliation_strings":["MAS-BioISI, FCUL and Universidade Aberta, Lisbon, Portugal"],"raw_orcid":"https://orcid.org/0000-0002-5590-1493","affiliations":[{"raw_affiliation_string":"MAS-BioISI, FCUL and Universidade Aberta, Lisbon, Portugal","institution_ids":["https://openalex.org/I201025148"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5031511260"],"corresponding_institution_ids":["https://openalex.org/I201025148"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.3802,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.81453213,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"397","last_page":"409"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9775999784469604,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8003596067428589},{"id":"https://openalex.org/keywords/pipeline","display_name":"Pipeline (software)","score":0.6434463262557983},{"id":"https://openalex.org/keywords/dropout","display_name":"Dropout (neural networks)","score":0.6290198564529419},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5769633054733276},{"id":"https://openalex.org/keywords/predictive-analytics","display_name":"Predictive analytics","score":0.5757082104682922},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5157223343849182},{"id":"https://openalex.org/keywords/knowledge-extraction","display_name":"Knowledge extraction","score":0.4926450848579407},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4924060106277466},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.46329057216644287},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4346349537372589},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.42839664220809937},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4199936091899872},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.38699260354042053},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37818121910095215},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.318509578704834}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8003596067428589},{"id":"https://openalex.org/C43521106","wikidata":"https://www.wikidata.org/wiki/Q2165493","display_name":"Pipeline (software)","level":2,"score":0.6434463262557983},{"id":"https://openalex.org/C2776145597","wikidata":"https://www.wikidata.org/wiki/Q25339462","display_name":"Dropout (neural networks)","level":2,"score":0.6290198564529419},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5769633054733276},{"id":"https://openalex.org/C83209312","wikidata":"https://www.wikidata.org/wiki/Q1053367","display_name":"Predictive analytics","level":2,"score":0.5757082104682922},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5157223343849182},{"id":"https://openalex.org/C120567893","wikidata":"https://www.wikidata.org/wiki/Q1582085","display_name":"Knowledge extraction","level":2,"score":0.4926450848579407},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4924060106277466},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.46329057216644287},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4346349537372589},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.42839664220809937},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4199936091899872},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.38699260354042053},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37818121910095215},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.318509578704834},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-30244-3_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-30244-3_33","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:repositorioaberto.uab.pt:10400.2/8707","is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.2/8707","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference object"}],"best_oa_location":{"id":"pmh:oai:repositorioaberto.uab.pt:10400.2/8707","is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.2/8707","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference object"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1481230954","https://openalex.org/W1970213392","https://openalex.org/W2015753071","https://openalex.org/W2018131208","https://openalex.org/W2042918671","https://openalex.org/W2055395161","https://openalex.org/W2157792207","https://openalex.org/W2163541574","https://openalex.org/W2256502988","https://openalex.org/W2320274233","https://openalex.org/W2336002463","https://openalex.org/W2809902764","https://openalex.org/W2925513981","https://openalex.org/W3144760014","https://openalex.org/W6759125741"],"related_works":["https://openalex.org/W4309685539","https://openalex.org/W2563093951","https://openalex.org/W3180094802","https://openalex.org/W4285814174","https://openalex.org/W4205225443","https://openalex.org/W4294023396","https://openalex.org/W2144638830","https://openalex.org/W4253237220","https://openalex.org/W2080471468","https://openalex.org/W4300862422"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
