{"id":"https://openalex.org/W2969220041","doi":"https://doi.org/10.1007/978-3-030-30000-5_82","title":"Smart Service Engineering: Promising Approaches for a Digitalized Economy","display_name":"Smart Service Engineering: Promising Approaches for a Digitalized Economy","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2969220041","doi":"https://doi.org/10.1007/978-3-030-30000-5_82","mag":"2969220041"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-30000-5_82","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-30000-5_82","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-02419271","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066414239","display_name":"Roman Senderek","orcid":null},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Roman Senderek","raw_affiliation_strings":["Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany"],"affiliations":[{"raw_affiliation_string":"Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034515620","display_name":"Jan Kuntz","orcid":null},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jan Kuntz","raw_affiliation_strings":["Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany"],"affiliations":[{"raw_affiliation_string":"Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044451143","display_name":"Volker Stich","orcid":"https://orcid.org/0000-0003-2463-983X"},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Volker Stich","raw_affiliation_strings":["Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany"],"affiliations":[{"raw_affiliation_string":"Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109509353","display_name":"Jana Frank","orcid":null},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jana Frank","raw_affiliation_strings":["Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany"],"affiliations":[{"raw_affiliation_string":"Institute for Industrial Engineering, RWTH Aachen University, Campus-Boulevard 55, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5066414239"],"corresponding_institution_ids":["https://openalex.org/I887968799"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.16746954,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"674","last_page":"681"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9581999778747559,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9574000239372253,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/adaptability","display_name":"Adaptability","score":0.7686809301376343},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.7114565372467041},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6265279650688171},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5296977162361145},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.4917888939380646},{"id":"https://openalex.org/keywords/engineering-economics","display_name":"Engineering economics","score":0.4289936423301697},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.40020784735679626},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.38113677501678467},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3508606553077698},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.320866197347641},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2272016704082489},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1574619710445404},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10554134845733643},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.09082373976707458}],"concepts":[{"id":"https://openalex.org/C177606310","wikidata":"https://www.wikidata.org/wiki/Q5674297","display_name":"Adaptability","level":2,"score":0.7686809301376343},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.7114565372467041},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6265279650688171},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5296977162361145},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4917888939380646},{"id":"https://openalex.org/C75678037","wikidata":"https://www.wikidata.org/wiki/Q3234664","display_name":"Engineering economics","level":2,"score":0.4289936423301697},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.40020784735679626},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38113677501678467},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3508606553077698},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.320866197347641},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2272016704082489},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1574619710445404},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10554134845733643},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09082373976707458},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-030-30000-5_82","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-30000-5_82","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-02419271v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02419271","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2019, Austin, TX, United States. pp.674-681, &#x27E8;10.1007/978-3-030-30000-5_82&#x27E9;","raw_type":"Conference papers"},{"id":"pmh:oai:epub.fir.de:1157","is_oa":false,"landing_page_url":"https://epub.fir.de/frontdoor/index/index/docId/1157","pdf_url":null,"source":{"id":"https://openalex.org/S7407055219","display_name":"Publication Server of FIR e. V. an der RWTH Aachen","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"doc-type:bookPart"},{"id":"pmh:oai:epub.fir.de:2555","is_oa":false,"landing_page_url":"https://epub.fir.de/frontdoor/index/index/docId/2555","pdf_url":null,"source":{"id":"https://openalex.org/S7407055219","display_name":"Publication Server of FIR e. V. an der RWTH Aachen","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"doc-type:conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02419271v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02419271","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2019, Austin, TX, United States. pp.674-681, &#x27E8;10.1007/978-3-030-30000-5_82&#x27E9;","raw_type":"Conference papers"},"sustainable_development_goals":[{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W113044168","https://openalex.org/W271526086","https://openalex.org/W575598456","https://openalex.org/W2016460414","https://openalex.org/W2123368070","https://openalex.org/W2339680942","https://openalex.org/W2405438238","https://openalex.org/W2552995100","https://openalex.org/W2620825711","https://openalex.org/W2734793969","https://openalex.org/W6600618956"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2357124094","https://openalex.org/W2387399993","https://openalex.org/W2389739210","https://openalex.org/W2348924972","https://openalex.org/W2365736347","https://openalex.org/W2047454415","https://openalex.org/W4387399830","https://openalex.org/W1994643058","https://openalex.org/W2369342005"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
