{"id":"https://openalex.org/W2973073925","doi":"https://doi.org/10.1007/978-3-030-29374-1_33","title":"Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services","display_name":"Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2973073925","doi":"https://doi.org/10.1007/978-3-030-29374-1_33","mag":"2973073925"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-29374-1_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-29374-1_33","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-02510123","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008332252","display_name":"Saroj Bijarnia","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Saroj Bijarnia","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India","institution_ids":["https://openalex.org/I68891433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026270103","display_name":"Richa Khetan","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Richa Khetan","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India","institution_ids":["https://openalex.org/I68891433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004125306","display_name":"P. Vigneswara Ilavarasan","orcid":"https://orcid.org/0000-0002-9431-3520"},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"P. Vigneswara Ilavarasan","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India","institution_ids":["https://openalex.org/I68891433"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061235109","display_name":"Arpan Kumar Kar","orcid":"https://orcid.org/0000-0003-4186-4887"},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Arpan K. Kar","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, New Delhi, 110016, India","institution_ids":["https://openalex.org/I68891433"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5008332252"],"corresponding_institution_ids":["https://openalex.org/I68891433"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":3.3854,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.93688354,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"404","last_page":"414"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.9260178208351135},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7451291680335999},{"id":"https://openalex.org/keywords/social-media-analytics","display_name":"Social media analytics","score":0.7449231147766113},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.6301305294036865},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5421103239059448},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.4688962996006012},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.43221503496170044},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33587971329689026},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24757537245750427},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.22971808910369873},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.20027786493301392}],"concepts":[{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.9260178208351135},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7451291680335999},{"id":"https://openalex.org/C2778729106","wikidata":"https://www.wikidata.org/wiki/Q1140126","display_name":"Social media analytics","level":3,"score":0.7449231147766113},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.6301305294036865},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5421103239059448},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.4688962996006012},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.43221503496170044},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33587971329689026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24757537245750427},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.22971808910369873},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20027786493301392},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-29374-1_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-29374-1_33","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-02510123v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02510123","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.404-414, ⟨10.1007/978-3-030-29374-1_33⟩","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02510123v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02510123","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.404-414, ⟨10.1007/978-3-030-29374-1_33⟩","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W46305997","https://openalex.org/W168923577","https://openalex.org/W582057978","https://openalex.org/W1528597731","https://openalex.org/W1549434744","https://openalex.org/W1880262756","https://openalex.org/W1952707391","https://openalex.org/W1986428794","https://openalex.org/W2000588299","https://openalex.org/W2001653897","https://openalex.org/W2023071763","https://openalex.org/W2032355794","https://openalex.org/W2043146457","https://openalex.org/W2051990174","https://openalex.org/W2115149976","https://openalex.org/W2132652356","https://openalex.org/W2153222072","https://openalex.org/W2164336759","https://openalex.org/W2345518366","https://openalex.org/W2524727912","https://openalex.org/W2527730690","https://openalex.org/W2592296456","https://openalex.org/W2593858667","https://openalex.org/W2756951105","https://openalex.org/W2775683773","https://openalex.org/W2790855116","https://openalex.org/W4230271968"],"related_works":["https://openalex.org/W1440043730","https://openalex.org/W4232432449","https://openalex.org/W2752017774","https://openalex.org/W2973073925","https://openalex.org/W2770020120","https://openalex.org/W2309196980","https://openalex.org/W3173770642","https://openalex.org/W4386456676","https://openalex.org/W4200138770","https://openalex.org/W3192187997"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}