{"id":"https://openalex.org/W2972532348","doi":"https://doi.org/10.1007/978-3-030-29374-1_2","title":"Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook","display_name":"Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972532348","doi":"https://doi.org/10.1007/978-3-030-29374-1_2","mag":"2972532348"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-29374-1_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-29374-1_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-02510120","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068034673","display_name":"Patrick Cornelissen","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Patrick Cornelissen","raw_affiliation_strings":["University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066881710","display_name":"Robin Effing","orcid":"https://orcid.org/0000-0001-8696-8343"},"institutions":[{"id":"https://openalex.org/I2801398864","display_name":"Saxion","ror":"https://ror.org/005t9n460","country_code":"NL","type":"education","lineage":["https://openalex.org/I2801398864"]},{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Robin Effing","raw_affiliation_strings":["Saxion University of Applied Sciences, P.O. Box 70.000, 7500 KB, Enschede, The Netherlands","University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","Saxion University of Applied Sciences (Netherlands)","University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Saxion University of Applied Sciences, P.O. Box 70.000, 7500 KB, Enschede, The Netherlands","institution_ids":["https://openalex.org/I2801398864"]},{"raw_affiliation_string":"University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Saxion University of Applied Sciences (Netherlands)","institution_ids":["https://openalex.org/I2801398864"]},{"raw_affiliation_string":"University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054100913","display_name":"Ton Spil","orcid":"https://orcid.org/0000-0003-3244-4004"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Ton A. M. Spil","raw_affiliation_strings":["University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"University of Twente (Drienerlolaan 5, 7522 NB Enschede - Netherlands)","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.6927,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88585321,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"13","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/gratification","display_name":"Gratification","score":0.9462903738021851},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.7947870492935181},{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.6969260573387146},{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.6284327507019043},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5918635129928589},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5588699579238892},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4402194321155548},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.41596442461013794},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3684687316417694},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.3669961988925934},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.35033631324768066},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23094385862350464},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12232735753059387},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10087329149246216}],"concepts":[{"id":"https://openalex.org/C2778772087","wikidata":"https://www.wikidata.org/wiki/Q17054581","display_name":"Gratification","level":2,"score":0.9462903738021851},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.7947870492935181},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.6969260573387146},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6284327507019043},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5918635129928589},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5588699579238892},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4402194321155548},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41596442461013794},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3684687316417694},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.3669961988925934},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35033631324768066},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23094385862350464},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12232735753059387},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10087329149246216},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-030-29374-1_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-29374-1_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/75080b5f-6447-4a36-b995-9717841d82d0","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/75080b5f-6447-4a36-b995-9717841d82d0","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:HAL:hal-02510120v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02510120","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.13-24, &#x27E8;10.1007/978-3-030-29374-1_2&#x27E9;","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:ris.utwente.nl:publications/75080b5f-6447-4a36-b995-9717841d82d0","is_oa":false,"landing_page_url":"http://www.scopus.com/inward/record.url?scp=85072884086&partnerID=8YFLogxK","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02510120v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02510120","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.13-24, &#x27E8;10.1007/978-3-030-29374-1_2&#x27E9;","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W137143123","https://openalex.org/W1480544864","https://openalex.org/W1493852950","https://openalex.org/W1978081297","https://openalex.org/W1990596918","https://openalex.org/W1993326409","https://openalex.org/W2043146457","https://openalex.org/W2044936748","https://openalex.org/W2059702009","https://openalex.org/W2086157089","https://openalex.org/W2097357438","https://openalex.org/W2098099892","https://openalex.org/W2120586626","https://openalex.org/W2121001699","https://openalex.org/W2121583048","https://openalex.org/W2132652356","https://openalex.org/W2132663861","https://openalex.org/W2153991478","https://openalex.org/W2158786704","https://openalex.org/W2159981385","https://openalex.org/W2163728891","https://openalex.org/W2163822384","https://openalex.org/W2236009494","https://openalex.org/W2297197589","https://openalex.org/W2408758795","https://openalex.org/W2552915147","https://openalex.org/W2588933851","https://openalex.org/W2613246740","https://openalex.org/W2624844612","https://openalex.org/W2747949609","https://openalex.org/W2763369845","https://openalex.org/W2782696803","https://openalex.org/W2803281634","https://openalex.org/W2970547893","https://openalex.org/W3015634246","https://openalex.org/W3123389708","https://openalex.org/W3123679541","https://openalex.org/W3124507438","https://openalex.org/W3126090267","https://openalex.org/W3147181238"],"related_works":["https://openalex.org/W2972532348","https://openalex.org/W3112739223","https://openalex.org/W4253319575","https://openalex.org/W2144522356","https://openalex.org/W3131718367","https://openalex.org/W4384468654","https://openalex.org/W2884034893","https://openalex.org/W32478776","https://openalex.org/W1933370352","https://openalex.org/W4225144386"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
