{"id":"https://openalex.org/W2972641124","doi":"https://doi.org/10.1007/978-3-030-28005-5_8","title":"Maturity in IT Service Management: A Longitudinal Study","display_name":"Maturity in IT Service Management: A Longitudinal Study","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972641124","doi":"https://doi.org/10.1007/978-3-030-28005-5_8","mag":"2972641124"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-28005-5_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-28005-5_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039939103","display_name":"Sheila Reinehr","orcid":"https://orcid.org/0000-0001-9430-7713"},"institutions":[{"id":"https://openalex.org/I176838256","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1","ror":"https://ror.org/02x1vjk79","country_code":"BR","type":"education","lineage":["https://openalex.org/I176838256"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Sheila Reinehr","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1, Curitiba, Brazil"],"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1, Curitiba, Brazil","institution_ids":["https://openalex.org/I176838256"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066070919","display_name":"Andreia Malucelli","orcid":"https://orcid.org/0000-0002-0929-1874"},"institutions":[{"id":"https://openalex.org/I176838256","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1","ror":"https://ror.org/02x1vjk79","country_code":"BR","type":"education","lineage":["https://openalex.org/I176838256"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Andreia Malucelli","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1, Curitiba, Brazil"],"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1, Curitiba, Brazil","institution_ids":["https://openalex.org/I176838256"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5039939103"],"corresponding_institution_ids":["https://openalex.org/I176838256"],"apc_list":null,"apc_paid":null,"fwci":0.4587,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.61912589,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"99","last_page":"110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9918000102043152,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/profitability-index","display_name":"Profitability index","score":0.781232476234436},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.7742041349411011},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.7644786834716797},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.55713951587677},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.535615086555481},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.4989449977874756},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4864828288555145},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4623473882675171},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4496977925300598},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4277552366256714},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4219116270542145},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.4066106975078583},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3710745573043823},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.35485607385635376},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3143423795700073},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18707016110420227},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.13570374250411987},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09177741408348083},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08288109302520752},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.074819415807724}],"concepts":[{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.781232476234436},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7742041349411011},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.7644786834716797},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.55713951587677},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.535615086555481},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.4989449977874756},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4864828288555145},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4623473882675171},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4496977925300598},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4277552366256714},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4219116270542145},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4066106975078583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3710745573043823},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.35485607385635376},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3143423795700073},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18707016110420227},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.13570374250411987},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09177741408348083},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08288109302520752},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.074819415807724},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-28005-5_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-28005-5_8","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5299999713897705,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2018187645","https://openalex.org/W2887074374","https://openalex.org/W2899055657"],"related_works":["https://openalex.org/W2186503550","https://openalex.org/W2563825355","https://openalex.org/W1157416516","https://openalex.org/W2211720533","https://openalex.org/W4283172224","https://openalex.org/W2992877076","https://openalex.org/W4382725623","https://openalex.org/W2888066950","https://openalex.org/W2889844859","https://openalex.org/W3217511980"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}