{"id":"https://openalex.org/W2967895678","doi":"https://doi.org/10.1007/978-3-030-27928-8_134","title":"Model for Improving Post-sales Processes Applying Lean Thinking to Reduce Vehicle Delivery Times at an Automotive Company","display_name":"Model for Improving Post-sales Processes Applying Lean Thinking to Reduce Vehicle Delivery Times at an Automotive Company","publication_year":2019,"publication_date":"2019-08-13","ids":{"openalex":"https://openalex.org/W2967895678","doi":"https://doi.org/10.1007/978-3-030-27928-8_134","mag":"2967895678"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-27928-8_134","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-27928-8_134","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082884693","display_name":"Osben Vizcarra","orcid":null},"institutions":[{"id":"https://openalex.org/I1311157440","display_name":"Peruvian University of Applied Sciences","ror":"https://ror.org/047xrr705","country_code":"PE","type":"education","lineage":["https://openalex.org/I1311157440"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Osben Vizcarra","raw_affiliation_strings":["Ingenier\u00eda Industrial, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru"],"affiliations":[{"raw_affiliation_string":"Ingenier\u00eda Industrial, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru","institution_ids":["https://openalex.org/I1311157440"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107876023","display_name":"Fernando Sotelo","orcid":null},"institutions":[{"id":"https://openalex.org/I1311157440","display_name":"Peruvian University of Applied Sciences","ror":"https://ror.org/047xrr705","country_code":"PE","type":"education","lineage":["https://openalex.org/I1311157440"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Fernando Sotelo","raw_affiliation_strings":["Ingenier\u00eda Industrial, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru"],"affiliations":[{"raw_affiliation_string":"Ingenier\u00eda Industrial, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru","institution_ids":["https://openalex.org/I1311157440"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055883890","display_name":"Carlos Raymundo","orcid":"https://orcid.org/0000-0001-9615-0991"},"institutions":[{"id":"https://openalex.org/I1311157440","display_name":"Peruvian University of Applied Sciences","ror":"https://ror.org/047xrr705","country_code":"PE","type":"education","lineage":["https://openalex.org/I1311157440"]}],"countries":["PE"],"is_corresponding":true,"raw_author_name":"Carlos Raymundo","raw_affiliation_strings":["Direcci\u00f3n de Investigaci\u00f3n, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru"],"affiliations":[{"raw_affiliation_string":"Direcci\u00f3n de Investigaci\u00f3n, Universidad Peruana de Ciencias Aplicadas (UPC), Lima, Peru","institution_ids":["https://openalex.org/I1311157440"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100602222","display_name":"Francisco Dom\u00ednguez","orcid":"https://orcid.org/0000-0003-0909-7585"},"institutions":[{"id":"https://openalex.org/I182083151","display_name":"Universidad Rey Juan Carlos","ror":"https://ror.org/01v5cv687","country_code":"ES","type":"education","lineage":["https://openalex.org/I182083151"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Francisco Dominguez","raw_affiliation_strings":["Escuela Superior de Ingeniera Inform\u00e1tica, Universidad Rey Juan Carlos, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Escuela Superior de Ingeniera Inform\u00e1tica, Universidad Rey Juan Carlos, Madrid, Spain","institution_ids":["https://openalex.org/I182083151"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5055883890","https://openalex.org/A5100602222"],"corresponding_institution_ids":["https://openalex.org/I1311157440","https://openalex.org/I182083151"],"apc_list":null,"apc_paid":null,"fwci":1.1556,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.78675094,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"896","last_page":"902"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9768000245094299,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9768000245094299,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.972000002861023,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9679999947547913,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automotive-industry","display_name":"Automotive industry","score":0.8086568117141724},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"Lean manufacturing","score":0.701696515083313},{"id":"https://openalex.org/keywords/manufacturing-engineering","display_name":"Manufacturing engineering","score":0.5466521382331848},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4325120449066162},{"id":"https://openalex.org/keywords/automotive-engineering","display_name":"Automotive engineering","score":0.4009023606777191},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3987690210342407},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34120917320251465},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2502610683441162}],"concepts":[{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.8086568117141724},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.701696515083313},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.5466521382331848},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4325120449066162},{"id":"https://openalex.org/C171146098","wikidata":"https://www.wikidata.org/wiki/Q124192","display_name":"Automotive engineering","level":1,"score":0.4009023606777191},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3987690210342407},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34120917320251465},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2502610683441162},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-27928-8_134","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-27928-8_134","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},{"id":"pmh:oai:repositorioacademico.upc.edu.pe:10757/656136","is_oa":false,"landing_page_url":"http://hdl.handle.net/10757/656136","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"902","raw_type":"http://purl.org/coar/version/c_970fb48d4fbd8a2751"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1589159055","https://openalex.org/W1984361750","https://openalex.org/W2513693422"],"related_works":["https://openalex.org/W122916748","https://openalex.org/W2350720519","https://openalex.org/W2995193815","https://openalex.org/W4206754221","https://openalex.org/W2366576578","https://openalex.org/W4221127805","https://openalex.org/W2031206085","https://openalex.org/W1984676928","https://openalex.org/W2349008589","https://openalex.org/W2064382394"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2}],"updated_date":"2026-04-23T09:07:50.710637","created_date":"2025-10-10T00:00:00"}
