{"id":"https://openalex.org/W2967571330","doi":"https://doi.org/10.1007/978-3-030-27397-2_10","title":"Who Are the Users of Digital Public Services?","display_name":"Who Are the Users of Digital Public Services?","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2967571330","doi":"https://doi.org/10.1007/978-3-030-27397-2_10","mag":"2967571330"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-27397-2_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-27397-2_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-162187","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078658863","display_name":"Bettina Distel","orcid":"https://orcid.org/0000-0002-6055-9784"},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Bettina Distel","raw_affiliation_strings":["University of M\u00fcnster, Leonardo-Campus 3, 48149, M\u00fcnster, Germany"],"raw_orcid":"https://orcid.org/0000-0002-6055-9784","affiliations":[{"raw_affiliation_string":"University of M\u00fcnster, Leonardo-Campus 3, 48149, M\u00fcnster, Germany","institution_ids":["https://openalex.org/I22465464"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068954219","display_name":"Ida Lindgren","orcid":"https://orcid.org/0000-0002-4735-8697"},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Ida Lindgren","raw_affiliation_strings":["Link\u00f6ping University, 58183, Link\u00f6ping, Sweden"],"raw_orcid":"https://orcid.org/0000-0002-4735-8697","affiliations":[{"raw_affiliation_string":"Link\u00f6ping University, 58183, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5078658863"],"corresponding_institution_ids":["https://openalex.org/I22465464"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":23.3414,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.99379396,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"117","last_page":"129"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9700999855995178,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conceptualization","display_name":"Conceptualization","score":0.758036196231842},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.603225588798523},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.597534716129303},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5547008514404297},{"id":"https://openalex.org/keywords/digital-government","display_name":"Digital government","score":0.5463103652000427},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49610623717308044},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4844805896282196},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4721904993057251},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4618391692638397},{"id":"https://openalex.org/keywords/services-computing","display_name":"Services computing","score":0.4174025058746338},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.355366051197052},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.31521332263946533},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.23357826471328735},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.13541150093078613},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.10910636186599731},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.06864845752716064}],"concepts":[{"id":"https://openalex.org/C90734943","wikidata":"https://www.wikidata.org/wiki/Q17008777","display_name":"Conceptualization","level":2,"score":0.758036196231842},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.603225588798523},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.597534716129303},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5547008514404297},{"id":"https://openalex.org/C2985272809","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"Digital government","level":3,"score":0.5463103652000427},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49610623717308044},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4844805896282196},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4721904993057251},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4618391692638397},{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.4174025058746338},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.355366051197052},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.31521332263946533},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.23357826471328735},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.13541150093078613},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.10910636186599731},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06864845752716064},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-27397-2_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-27397-2_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:DiVA.org:liu-162187","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-162187","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:HAL:hal-02446023v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02446023","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.117-129, ⟨10.1007/978-3-030-27397-2_10⟩","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:DiVA.org:liu-162187","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-162187","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W73348","https://openalex.org/W175588260","https://openalex.org/W604348998","https://openalex.org/W1517982012","https://openalex.org/W1543344834","https://openalex.org/W1592649844","https://openalex.org/W1875186110","https://openalex.org/W1910116550","https://openalex.org/W1919191942","https://openalex.org/W1963796759","https://openalex.org/W1967055352","https://openalex.org/W1973734056","https://openalex.org/W1982470003","https://openalex.org/W1990543273","https://openalex.org/W2002826359","https://openalex.org/W2009218574","https://openalex.org/W2044733189","https://openalex.org/W2061875897","https://openalex.org/W2074957515","https://openalex.org/W2110274577","https://openalex.org/W2116946859","https://openalex.org/W2130006747","https://openalex.org/W2142599319","https://openalex.org/W2149485622","https://openalex.org/W2151694441","https://openalex.org/W2158905707","https://openalex.org/W2163325764","https://openalex.org/W2194152793","https://openalex.org/W2343275566","https://openalex.org/W2507366031","https://openalex.org/W2549905758","https://openalex.org/W2604885185","https://openalex.org/W2612018580","https://openalex.org/W2743687097","https://openalex.org/W3125347269"],"related_works":["https://openalex.org/W2498993007","https://openalex.org/W2003644518","https://openalex.org/W2046296964","https://openalex.org/W4386976946","https://openalex.org/W2963376645","https://openalex.org/W4386235342","https://openalex.org/W3003808236","https://openalex.org/W1548983485","https://openalex.org/W2471737407","https://openalex.org/W2806876327"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}