{"id":"https://openalex.org/W2958588832","doi":"https://doi.org/10.1007/978-3-030-22335-9_4","title":"Human-Computer Interaction in Physical Retail Environments and the Impact on Customer Experience: Systematic Literature Review and Research Agenda","display_name":"Human-Computer Interaction in Physical Retail Environments and the Impact on Customer Experience: Systematic Literature Review and Research Agenda","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2958588832","doi":"https://doi.org/10.1007/978-3-030-22335-9_4","mag":"2958588832"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-22335-9_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-030-22335-9_4","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-030-22335-9_4.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-030-22335-9_4.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011437984","display_name":"Gabriele Obermeier","orcid":"https://orcid.org/0000-0002-0699-9543"},"institutions":[{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Gabriele Obermeier","raw_affiliation_strings":["University of Applied Sciences Upper Austria, Steyr, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Applied Sciences Upper Austria, Steyr, Austria","institution_ids":["https://openalex.org/I4210136249"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007976854","display_name":"Andreas Auinger","orcid":"https://orcid.org/0000-0002-2672-0896"},"institutions":[{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Andreas Auinger","raw_affiliation_strings":["University of Applied Sciences Upper Austria, Steyr, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Applied Sciences Upper Austria, Steyr, Austria","institution_ids":["https://openalex.org/I4210136249"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210136249"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":{"value":5000,"currency":"EUR","value_usd":5392},"fwci":2.8957,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.90752602,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"51","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6771448850631714},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.586693286895752},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.49084287881851196},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.47396132349967957},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.45992666482925415},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.45920640230178833},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.4263859689235687},{"id":"https://openalex.org/keywords/brick-and-mortar","display_name":"Brick and mortar","score":0.42060261964797974},{"id":"https://openalex.org/keywords/customer-experience","display_name":"Customer experience","score":0.4180181324481964},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39531585574150085},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33576035499572754},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.315646767616272},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.22882595658302307},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18342185020446777},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10382482409477234},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.09176093339920044}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6771448850631714},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.586693286895752},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.49084287881851196},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.47396132349967957},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.45992666482925415},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.45920640230178833},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4263859689235687},{"id":"https://openalex.org/C2780319250","wikidata":"https://www.wikidata.org/wiki/Q726870","display_name":"Brick and mortar","level":3,"score":0.42060261964797974},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.4180181324481964},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39531585574150085},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33576035499572754},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.315646767616272},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22882595658302307},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18342185020446777},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10382482409477234},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.09176093339920044},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-22335-9_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-030-22335-9_4","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-030-22335-9_4.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/978-3-030-22335-9_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-030-22335-9_4","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-030-22335-9_4.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G434337789","display_name":null,"funder_award_id":"HORIZON2020","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"},{"id":"https://openalex.org/F4320334679","display_name":"Research Executive Agency","ror":"https://ror.org/00k4n6c32"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2958588832.pdf","grobid_xml":"https://content.openalex.org/works/W2958588832.grobid-xml"},"referenced_works_count":52,"referenced_works":["https://openalex.org/W44344314","https://openalex.org/W1130378199","https://openalex.org/W1157154146","https://openalex.org/W1491644571","https://openalex.org/W1526281128","https://openalex.org/W1987364024","https://openalex.org/W2005518724","https://openalex.org/W2010243307","https://openalex.org/W2023061332","https://openalex.org/W2033943395","https://openalex.org/W2035102340","https://openalex.org/W2043757205","https://openalex.org/W2045875866","https://openalex.org/W2059961961","https://openalex.org/W2065502371","https://openalex.org/W2085090634","https://openalex.org/W2085230034","https://openalex.org/W2098956328","https://openalex.org/W2144336601","https://openalex.org/W2146601354","https://openalex.org/W2150563888","https://openalex.org/W2152377159","https://openalex.org/W2153942071","https://openalex.org/W2172900917","https://openalex.org/W2247664464","https://openalex.org/W2258472374","https://openalex.org/W2322791096","https://openalex.org/W2422895071","https://openalex.org/W2489621874","https://openalex.org/W2491298660","https://openalex.org/W2498482634","https://openalex.org/W2526763399","https://openalex.org/W2534699224","https://openalex.org/W2552915456","https://openalex.org/W2578287714","https://openalex.org/W2583410069","https://openalex.org/W2605215082","https://openalex.org/W2613606668","https://openalex.org/W2616441589","https://openalex.org/W2727639588","https://openalex.org/W2757363806","https://openalex.org/W2761752662","https://openalex.org/W2781583293","https://openalex.org/W2789438204","https://openalex.org/W2802891076","https://openalex.org/W2808650466","https://openalex.org/W2810576778","https://openalex.org/W2887732019","https://openalex.org/W2896009023","https://openalex.org/W2898970151","https://openalex.org/W3125198913","https://openalex.org/W4231070283"],"related_works":["https://openalex.org/W638028533","https://openalex.org/W1845805263","https://openalex.org/W1529664276","https://openalex.org/W4389616054","https://openalex.org/W4385701471","https://openalex.org/W2962879782","https://openalex.org/W2980602058","https://openalex.org/W4396239718","https://openalex.org/W2900979754","https://openalex.org/W4379646927"],"abstract_inverted_index":{"Abstract":[0],"Shopping":[1],"in":[2,23,86,122],"the":[3,25,53,67,123],"traditional":[4,87],"retail":[5,89],"environment":[6],"is":[7,47],"increasingly":[8],"being":[9],"influenced":[10],"by":[11],"technologies":[12,30,85,107],"enabling":[13],"human-computer":[14,126],"interaction.":[15,127],"Scientists,":[16],"as":[17,19,60],"well":[18],"retailers,":[20],"are":[21],"interested":[22],"examining":[24],"effects":[26,51],"of":[27,36,42,79,125],"interactive":[28,43,84,105],"in-store":[29,106],"on":[31,52,83,92,104,111],"customer":[32,40,112],"behavior.":[33],"An":[34],"abundance":[35],"researchers":[37],"have":[38],"examined":[39],"acceptance":[41],"technologies,":[44],"but":[45],"little":[46],"known":[48],"about":[49],"its":[50,57],"customer\u2019s":[54],"experience":[55,113],"and":[56,63,108,114],"consequences,":[58],"such":[59],"satisfaction,":[61],"loyalty,":[62],"purchase":[64],"intention.":[65],"Following":[66],"guidelines":[68],"for":[69,101,119],"a":[70,98],"systematic":[71],"literature":[72],"review,":[73,94],"this":[74,95],"article":[75],"gives":[76],"an":[77],"overview":[78],"empirical":[80,120],"studies":[81,121],"conducted":[82],"brick-and-mortar":[88],"stores.":[90],"Based":[91],"that":[93],"paper":[96],"provides":[97],"research":[99,117],"agenda":[100],"future":[102],"work":[103],"their":[109],"impact":[110],"suggests":[115],"possible":[116],"methods":[118],"field":[124]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-08-01T09:00:35.917206","created_date":"2025-10-10T00:00:00"}