{"id":"https://openalex.org/W2937284856","doi":"https://doi.org/10.1007/978-3-030-17705-8_11","title":"Assessing the Usability of a Chatbot for Mental Health Care","display_name":"Assessing the Usability of a Chatbot for Mental Health Care","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2937284856","doi":"https://doi.org/10.1007/978-3-030-17705-8_11","mag":"2937284856"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-17705-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-17705-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://pure.ulster.ac.uk/ws/files/76756808/Internet_Science_chapter.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007051952","display_name":"Gillian Cameron","orcid":"https://orcid.org/0009-0002-4921-0482"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Gillian Cameron","raw_affiliation_strings":["Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK","School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK","institution_ids":[]},{"raw_affiliation_string":"School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103753870","display_name":"David Cameron","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"David Cameron","raw_affiliation_strings":["Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061561288","display_name":"Gavin Megaw","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gavin Megaw","raw_affiliation_strings":["Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Inspire Workplaces, 10-20 Lombard Street, Belfast, BT1 1RD, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067279312","display_name":"Raymond Bond","orcid":"https://orcid.org/0000-0002-1078-2232"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Raymond Bond","raw_affiliation_strings":["School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038610271","display_name":"Maurice Mulvenna","orcid":"https://orcid.org/0000-0002-1554-0785"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Maurice Mulvenna","raw_affiliation_strings":["School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062570946","display_name":"Siobhan O\u2019Neill","orcid":"https://orcid.org/0000-0002-8786-2118"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Siobhan O\u2019Neill","raw_affiliation_strings":["School of Psychology, Ulster University Coleraine Campus, Coleraine, BT52 1SA, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Psychology, Ulster University Coleraine Campus, Coleraine, BT52 1SA, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011323102","display_name":"Ch\u00e9rie Armour","orcid":"https://orcid.org/0000-0001-7649-3874"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Cherie Armour","raw_affiliation_strings":["School of Psychology, Ulster University Coleraine Campus, Coleraine, BT52 1SA, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Psychology, Ulster University Coleraine Campus, Coleraine, BT52 1SA, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042568554","display_name":"Michael McTear","orcid":"https://orcid.org/0000-0001-9883-7500"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Michael McTear","raw_affiliation_strings":["School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Ulster University, Newtownabbey, BT37 0QB, UK","institution_ids":["https://openalex.org/I138801177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5007051952"],"corresponding_institution_ids":["https://openalex.org/I138801177"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":91,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"121","last_page":"132"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9738168716430664},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9405865669250488},{"id":"https://openalex.org/keywords/system-usability-scale","display_name":"System usability scale","score":0.6385392546653748},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5780006647109985},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.430507630109787},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4050113260746002},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3565978407859802},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.26508545875549316},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2637195587158203},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.26096513867378235},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.10050150752067566}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9738168716430664},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9405865669250488},{"id":"https://openalex.org/C139225968","wikidata":"https://www.wikidata.org/wiki/Q17146354","display_name":"System usability scale","level":4,"score":0.6385392546653748},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5780006647109985},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.430507630109787},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4050113260746002},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3565978407859802},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.26508545875549316},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2637195587158203},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.26096513867378235},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.10050150752067566}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-17705-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-17705-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:pure.atira.dk:publications/4e4b8c7e-ff18-4634-a3f0-41e421984c2b","is_oa":true,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/4e4b8c7e-ff18-4634-a3f0-41e421984c2b","pdf_url":"https://pure.ulster.ac.uk/ws/files/76756808/Internet_Science_chapter.pdf","source":{"id":"https://openalex.org/S4306402454","display_name":"Ulster University Research Portal (Ulster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138801177","host_organization_name":"University of Ulster","host_organization_lineage":["https://openalex.org/I138801177"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:pure.qub.ac.uk/portal:publications/34e5335c-49c7-44a6-b531-77387a186bf5","is_oa":false,"landing_page_url":"https://pure.qub.ac.uk/en/publications/34e5335c-49c7-44a6-b531-77387a186bf5","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"contributionToPeriodical"}],"best_oa_location":{"id":"pmh:oai:pure.atira.dk:publications/4e4b8c7e-ff18-4634-a3f0-41e421984c2b","is_oa":true,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/4e4b8c7e-ff18-4634-a3f0-41e421984c2b","pdf_url":"https://pure.ulster.ac.uk/ws/files/76756808/Internet_Science_chapter.pdf","source":{"id":"https://openalex.org/S4306402454","display_name":"Ulster University Research Portal (Ulster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138801177","host_organization_name":"University of Ulster","host_organization_lineage":["https://openalex.org/I138801177"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2937284856.pdf"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W19399978","https://openalex.org/W591743112","https://openalex.org/W1498810931","https://openalex.org/W1840011143","https://openalex.org/W2120457539","https://openalex.org/W2242825009","https://openalex.org/W2506855104","https://openalex.org/W2525807009","https://openalex.org/W2623779865","https://openalex.org/W2635153012","https://openalex.org/W2739819123","https://openalex.org/W2900683264","https://openalex.org/W2900726863","https://openalex.org/W2901201739"],"related_works":["https://openalex.org/W4389372346","https://openalex.org/W4321269040","https://openalex.org/W4312686479","https://openalex.org/W3134655686","https://openalex.org/W4285596792","https://openalex.org/W4318240367","https://openalex.org/W4399756683","https://openalex.org/W3212641776","https://openalex.org/W4315621326","https://openalex.org/W4206998946"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":20},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":14}],"updated_date":"2026-07-19T07:52:34.831488","created_date":"2025-10-10T00:00:00"}
