{"id":"https://openalex.org/W2941642267","doi":"https://doi.org/10.1007/978-3-030-17065-3_3","title":"Decision Tree and MCDA Under Fuzziness to Support E-Customer Satisfaction Survey","display_name":"Decision Tree and MCDA Under Fuzziness to Support E-Customer Satisfaction Survey","publication_year":2019,"publication_date":"2019-04-09","ids":{"openalex":"https://openalex.org/W2941642267","doi":"https://doi.org/10.1007/978-3-030-17065-3_3","mag":"2941642267"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-17065-3_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-17065-3_3","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053160976","display_name":"Houda Zaim","orcid":null},"institutions":[{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":true,"raw_author_name":"Houda Zaim","raw_affiliation_strings":["Informatics Department, LIM Laboratory, Faculty of Sciences and Techniques of Mohammedia, University Hassan II, Casablanca, Morocco"],"affiliations":[{"raw_affiliation_string":"Informatics Department, LIM Laboratory, Faculty of Sciences and Techniques of Mohammedia, University Hassan II, Casablanca, Morocco","institution_ids":["https://openalex.org/I4210164065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067868171","display_name":"Mohammed Ramdani","orcid":"https://orcid.org/0000-0003-2941-4461"},"institutions":[{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Mohammed Ramdani","raw_affiliation_strings":["Informatics Department, LIM Laboratory, Faculty of Sciences and Techniques of Mohammedia, University Hassan II, Casablanca, Morocco"],"affiliations":[{"raw_affiliation_string":"Informatics Department, LIM Laboratory, Faculty of Sciences and Techniques of Mohammedia, University Hassan II, Casablanca, Morocco","institution_ids":["https://openalex.org/I4210164065"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062390016","display_name":"Adil Haddi","orcid":"https://orcid.org/0000-0002-7485-9702"},"institutions":[{"id":"https://openalex.org/I4210145365","display_name":"Universit\u00e9 Hassan 1er","ror":"https://ror.org/03cdvht47","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210145365"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Adil Haddi","raw_affiliation_strings":["Informatics Department, LAMSAD Laboratory, Superior School of Technology of Berrechid, University Hassan I, Settat, Morocco"],"affiliations":[{"raw_affiliation_string":"Informatics Department, LAMSAD Laboratory, Superior School of Technology of Berrechid, University Hassan I, Settat, Morocco","institution_ids":["https://openalex.org/I4210145365"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053160976"],"corresponding_institution_ids":["https://openalex.org/I4210164065"],"apc_list":null,"apc_paid":null,"fwci":1.3768,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.78143667,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"22","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9796000123023987,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9423999786376953,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7057929635047913},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6748945713043213},{"id":"https://openalex.org/keywords/multiple-criteria-decision-analysis","display_name":"Multiple-criteria decision analysis","score":0.591524600982666},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5605075359344482},{"id":"https://openalex.org/keywords/decision-tree","display_name":"Decision tree","score":0.5494533777236938},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5334508419036865},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.516342282295227},{"id":"https://openalex.org/keywords/tree","display_name":"Tree (set theory)","score":0.4318186342716217},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.43106698989868164},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.40896075963974},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.36015909910202026},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.27492931485176086},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14133626222610474},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1338241994380951},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12529519200325012},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08952808380126953},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.06079438328742981}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7057929635047913},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6748945713043213},{"id":"https://openalex.org/C11105738","wikidata":"https://www.wikidata.org/wiki/Q1895805","display_name":"Multiple-criteria decision analysis","level":2,"score":0.591524600982666},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5605075359344482},{"id":"https://openalex.org/C84525736","wikidata":"https://www.wikidata.org/wiki/Q831366","display_name":"Decision tree","level":2,"score":0.5494533777236938},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5334508419036865},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.516342282295227},{"id":"https://openalex.org/C113174947","wikidata":"https://www.wikidata.org/wiki/Q2859736","display_name":"Tree (set theory)","level":2,"score":0.4318186342716217},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.43106698989868164},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.40896075963974},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.36015909910202026},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.27492931485176086},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14133626222610474},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1338241994380951},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12529519200325012},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08952808380126953},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.06079438328742981},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-17065-3_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-17065-3_3","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W2089877941","https://openalex.org/W2279353385","https://openalex.org/W2283246942","https://openalex.org/W2321807518","https://openalex.org/W2345112030","https://openalex.org/W2529639781","https://openalex.org/W2534080427","https://openalex.org/W2557904489","https://openalex.org/W2565601470","https://openalex.org/W2761389611","https://openalex.org/W2778350104","https://openalex.org/W2783910721","https://openalex.org/W2784185581","https://openalex.org/W2785396891","https://openalex.org/W2786599126","https://openalex.org/W2792615694","https://openalex.org/W2792981994","https://openalex.org/W2800118023","https://openalex.org/W2886410815","https://openalex.org/W2903866590","https://openalex.org/W2916435125"],"related_works":["https://openalex.org/W2804188782","https://openalex.org/W4220704772","https://openalex.org/W3035952176","https://openalex.org/W3205037567","https://openalex.org/W4313893761","https://openalex.org/W154089963","https://openalex.org/W2101950038","https://openalex.org/W3196060399","https://openalex.org/W4387398124","https://openalex.org/W1780780370"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}