{"id":"https://openalex.org/W2923465162","doi":"https://doi.org/10.1007/978-3-030-16181-1_90","title":"Absenteeism Prediction in Call Center Using Machine Learning Algorithms","display_name":"Absenteeism Prediction in Call Center Using Machine Learning Algorithms","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2923465162","doi":"https://doi.org/10.1007/978-3-030-16181-1_90","mag":"2923465162"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-16181-1_90","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-16181-1_90","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083992600","display_name":"Evandro Lopes de Oliveira","orcid":null},"institutions":[{"id":"https://openalex.org/I157071867","display_name":"Fernando Pessoa University","ror":"https://ror.org/04h8e7606","country_code":"PT","type":"education","lineage":["https://openalex.org/I157071867"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Evandro Lopes de Oliveira","raw_affiliation_strings":["ISUS Unit, University Fernando Pessoa, Porto, Portugal"],"affiliations":[{"raw_affiliation_string":"ISUS Unit, University Fernando Pessoa, Porto, Portugal","institution_ids":["https://openalex.org/I157071867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015598520","display_name":"Jos\u00e9 Manuel Torres","orcid":"https://orcid.org/0000-0002-8280-1324"},"institutions":[{"id":"https://openalex.org/I157071867","display_name":"Fernando Pessoa University","ror":"https://ror.org/04h8e7606","country_code":"PT","type":"education","lineage":["https://openalex.org/I157071867"]},{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jos\u00e9 M. Torres","raw_affiliation_strings":["ISUS Unit, University Fernando Pessoa, Porto, Portugal","LIACC, University of Porto, Porto, Portugal"],"affiliations":[{"raw_affiliation_string":"ISUS Unit, University Fernando Pessoa, Porto, Portugal","institution_ids":["https://openalex.org/I157071867"]},{"raw_affiliation_string":"LIACC, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088360662","display_name":"Rui S. Moreira","orcid":"https://orcid.org/0000-0002-4123-0983"},"institutions":[{"id":"https://openalex.org/I157071867","display_name":"Fernando Pessoa University","ror":"https://ror.org/04h8e7606","country_code":"PT","type":"education","lineage":["https://openalex.org/I157071867"]},{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]},{"id":"https://openalex.org/I4210166615","display_name":"INESC TEC","ror":"https://ror.org/05fa8ka61","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210125590","https://openalex.org/I4210166615"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Rui S. Moreira","raw_affiliation_strings":["INESC-TEC, FEUP - University of Porto, Porto, Portugal","ISUS Unit, University Fernando Pessoa, Porto, Portugal","LIACC, University of Porto, Porto, Portugal"],"affiliations":[{"raw_affiliation_string":"INESC-TEC, FEUP - University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213","https://openalex.org/I4210166615"]},{"raw_affiliation_string":"ISUS Unit, University Fernando Pessoa, Porto, Portugal","institution_ids":["https://openalex.org/I157071867"]},{"raw_affiliation_string":"LIACC, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034908658","display_name":"Rafael Alexandre Fran\u00e7a de Lima","orcid":null},"institutions":[{"id":"https://openalex.org/I110200422","display_name":"Universidade Federal de Minas Gerais","ror":"https://ror.org/0176yjw32","country_code":"BR","type":"education","lineage":["https://openalex.org/I110200422"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Rafael Alexandre Fran\u00e7a de Lima","raw_affiliation_strings":["Federal University of Minas Gerais, Belo Horizonte, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Minas Gerais, Belo Horizonte, Brazil","institution_ids":["https://openalex.org/I110200422"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5088360662"],"corresponding_institution_ids":["https://openalex.org/I157071867","https://openalex.org/I182534213","https://openalex.org/I4210166615"],"apc_list":null,"apc_paid":null,"fwci":7.9525,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.9783237,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"958","last_page":"968"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9502999782562256,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9502999782562256,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/random-forest","display_name":"Random forest","score":0.7699391841888428},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.7329113483428955},{"id":"https://openalex.org/keywords/naive-bayes-classifier","display_name":"Naive Bayes classifier","score":0.7039600610733032},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.6857353448867798},{"id":"https://openalex.org/keywords/absenteeism","display_name":"Absenteeism","score":0.6313987970352173},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5985411405563354},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.5752713680267334},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.509519636631012},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.4836024343967438},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.4551243484020233},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.4386933743953705},{"id":"https://openalex.org/keywords/multilayer-perceptron","display_name":"Multilayer perceptron","score":0.4325249493122101},{"id":"https://openalex.org/keywords/feature-selection","display_name":"Feature selection","score":0.42124536633491516},{"id":"https://openalex.org/keywords/artificial-neural-network","display_name":"Artificial neural network","score":0.27518945932388306},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.11187997460365295}],"concepts":[{"id":"https://openalex.org/C169258074","wikidata":"https://www.wikidata.org/wiki/Q245748","display_name":"Random forest","level":2,"score":0.7699391841888428},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.7329113483428955},{"id":"https://openalex.org/C52001869","wikidata":"https://www.wikidata.org/wiki/Q812530","display_name":"Naive Bayes classifier","level":3,"score":0.7039600610733032},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.6857353448867798},{"id":"https://openalex.org/C27400517","wikidata":"https://www.wikidata.org/wiki/Q332278","display_name":"Absenteeism","level":2,"score":0.6313987970352173},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5985411405563354},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.5752713680267334},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.509519636631012},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.4836024343967438},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.4551243484020233},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.4386933743953705},{"id":"https://openalex.org/C179717631","wikidata":"https://www.wikidata.org/wiki/Q2991667","display_name":"Multilayer perceptron","level":3,"score":0.4325249493122101},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.42124536633491516},{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.27518945932388306},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.11187997460365295},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-16181-1_90","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-16181-1_90","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W740415","https://openalex.org/W190437827","https://openalex.org/W614670535","https://openalex.org/W1497256448","https://openalex.org/W1550206324","https://openalex.org/W1584177254","https://openalex.org/W1817561967","https://openalex.org/W1973156346","https://openalex.org/W1974013939","https://openalex.org/W1991597981","https://openalex.org/W2001179019","https://openalex.org/W2012837898","https://openalex.org/W2015870870","https://openalex.org/W2020730102","https://openalex.org/W2084649778","https://openalex.org/W2106525823","https://openalex.org/W2115461005","https://openalex.org/W2133462743","https://openalex.org/W2152459426","https://openalex.org/W2156909104","https://openalex.org/W2295598076","https://openalex.org/W2419049983","https://openalex.org/W2483451959","https://openalex.org/W2498669459","https://openalex.org/W2911964244","https://openalex.org/W2950645154","https://openalex.org/W3102476541","https://openalex.org/W3215269425","https://openalex.org/W4249247926","https://openalex.org/W4285719527","https://openalex.org/W4300697982"],"related_works":["https://openalex.org/W4367336074","https://openalex.org/W3154045278","https://openalex.org/W4379620016","https://openalex.org/W3210764983","https://openalex.org/W4367335949","https://openalex.org/W3089416646","https://openalex.org/W4380048833","https://openalex.org/W4285162676","https://openalex.org/W3036529732","https://openalex.org/W4382052559"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-04-07T14:57:38.498316","created_date":"2025-10-10T00:00:00"}
